Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great price. A little small for my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little small for my ears. I have piercings in my cartilage and my ears get a little sore but overall their amazing. The quality is so great so for the price and the lossless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabi,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about its fit is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good ANC headphones but Sony lags behind Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds. Great ANC. Good build quality. A must but when on sale. The “smart” features are a hit or miss though. Some really dumb limitations as well like only remembering two devices! Come on Sony, why can Apple do more and you cannot?! The sensor that detects if you have the headphones on doesn’t work if you’re laying on the bed... what a terrible design. Overall, Sony’s software development is far behind Apple when it comes to designing smart features for devices. I don’t recommend these headphones at full price, but at $278 it’s a must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luigu408,
We're glad that you like the sound quality, build quality, and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience with some of its features. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
Good Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To date, these headphones are working great! Good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NancyT,
Thank you for choosing Sony!
It brings us great joy to hear that you're enjoying your WH1000XM4 headphones! Thank you for sharing your positive experience with us. We appreciate your support and hope you continue to love your purchase!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The noise cancelling is insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondJ, Awesome! We're very happy to hear you like the exceptional noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Satisfied customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I made the choice, very satisfied with the quality of Sony products
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cantgowrong, Awesome! We're glad to hear that you found the right headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Craig
- Pros mentioned:Sound quality
Quality isn't cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and the best noise cancellation I've ever experienced. Cordless is an obvious plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1111,
Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 1000XM4 at Best Buy on June 30, 2022. I didn't feel that the insurance by Best Buy was necessary for this expensive headphones. They worked great until... Last week, fewer than 4 months later, the right earpiece fell off through no fault of my own. I just picked up the headphones, and FLOP. Sony's limited "warranty" doesn't cover the repair. BTW it appears to me that the XM5 uses an entirely different earpiece attachment design; perhaps I'm not the only person who experienced what I think is a flaw in the XM4 design.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi clep, While we are glad to hear that you are satisfied with the overall performance of your headphones, we are sorry to hear that you are experiencing issues with your WH-1000XM4. We'd love to help out and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
If you have already contacted Sony Support, please include the case ID so we can also review your file.
Regards,
Carl
- Pros mentioned:Sound quality
Good casual headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound canceling and overall sound quality for the price range. However ogerall build quality is lacking as the drivers are surrounded and incased in plastic. Ear cups can easily wear out, however there is a way to replace them. Would NOT recommend for gym use as they are recommended for any activity involving water Does come with travel case Favorite feature is duel connect. Easily have phone and computer audio cycle as i do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolomonM, We are so glad to hear that you are happy with your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Also, simple workout routines like a walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth a buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I have used in my entire life.. Great sound and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abinjohn, Excellent! We're glad that you like the sound and noise cancelation. he WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift. The sound quality is fantastic and you hear no outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ctina,
Thank you for an amazing review! This is definitely a great choice for a gift idea. Nice to know you are enjoying the fantastic sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Especially since when they are on my ear, I don’t hear anyone. Have a wonderful sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony headphones rock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony product and these were no different. Good quality and awesome listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi youthpastor, You've made an excellent choice! We're very happy to hear you're having an awesome listening experience with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth noise-cancelling headphone. Have tried many others and battery life is great on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texas97,
Great! We're glad that you like the battery life and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Microphone is practically nonexistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really disappointed in these headphones. I was trying to replace my older Bose, and these had decent reviews. The sound quality is nice when listening to music. However, the mic is terrible! Nobody hears me when I’m talking to them through my phone. I’m returning these because of the mic issue. For the price I paid, I expect the microphone to at least function. I’ll stick with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShouldHaveStuckWithBose, thank you for reaching out to us. While we're glad that you like the sound quality, we regret that you're having an issue with the microphones. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.
Please try the following to help improves call quality.
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio sound and noise canceling is on point! The only reason I didn’t give 5 stars is because the wouldn’t adjust small enough on my ears to be comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherry,
Thank you for sharing your experience with us. While we are glad you like the great sound and noise canceling features of the headphones, we're sorry to hear the discomforts you are having while wearing the unit. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We greatly appreciate your feedback and thank you for choosing Sony! - Kris
Silence is worth a pretty penny.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginal improvements over the last generation, not worth upgrading over if you've got the XM3's but still an excellent pair of headphones. I found the auto-pause feature to be a bit finicky but everything else works extremely well. Not being able to connect to more than one device was a complaint of mine with the last generation but they fixed that with this new generation. Overall, while they may be somewhat expensive, they are well worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Another home run for Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony wh-1000xm3 as well which were the best of their time and these are even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyRingo,
Great! We're glad that you are happy with the upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Comfortable, well functioning high quality headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent performance. The app allows adjustments to personal preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlueB4Time, Awesome! Glad to hear that you are happy with the comfort and performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Nice Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and the sony app works well to provide updates
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO,
Awesome! We're glad that you like the comfort and dedicated app (Sony Headphones Connect app) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I liked them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice unit used it on a long flight was wonderful. I know this is an older purchase but good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelY,
Awesome! We're glad to hear that you like the headphones for your long flight. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David