Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good really good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good help me to go to the gym is nice sound. I can take with me everywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung, we're glad you are enjoying the sound quality of your industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new features and the comfortable fit. My best headphones to date!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abajeng, Awesome! We're glad that you like the comfort and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones, strongly recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is excellent. The transparency mode via hand cupping is super cool.
I would recommend this to a friend - Cons mentioned:Touch controls
as good as you can buy...I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Not a 5 star review because the touch controls on the ear suck, it's almost impossible to find the play/pause button or answer an incoming call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HillbillyDeluxe,
We appreciate your review of the headphones. Your feedback about the touch sensor is greatly appreciated. It is recommended to use your index finger when using the touch sensor. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
Thanks again for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony headphon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. I really liked it. It is high quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphone, That's great! We're very happy to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
XM4s are worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using these for months now and they are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanPerez, thank you so much for your fantastic review! We're very glad to hear that the Sony - WH1000XM4 headphones have been serving you well over the past few months. They're designed to deliver an exceptional listening experience with industry-leading noise cancellation, crystal-clear audio, and smart features like Adaptive Sound Control and Speak-to-Chat. We truly appreciate you being part of the Sony family! Best regards, -Dominick
- Pros mentioned:Sound quality
good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for studying or when you want quite time from outside noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinball,
Amazing! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Call me THE Santa after this purchase...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift to my cousin who works very hard and deserved a luxury purchase, and let me tell you. I'm the best Santa this year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diandra, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones nobody hears anything when i use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cars, We are glad that you like your new Sony headphones and their noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These an excellent for protecting my ears on long flights and for sleeping ..I use an airline pillow to accommodate the earphones. Not great for listening to music. I’m a musician and I wasn’t expecting great sound.. sennheiser!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregN, Thanks for sharing your experience. While we're glad you find the headphones useful in your travels, we're sad to hear that you are not impressed with the sound quality. We'll take this as feedback as it can help us improve in the future. You may check the app to customize the sound settings and make sure to keep your device updated with the latest firmware for performance upgrade. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and simple noise canceling headset. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McDonough,
Awesome! We're glad that you are enjoying these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Audiophile quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Exceptional sound. These headphones are definitely worth the hype.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spa1990, Awesome! We're happy that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great choice.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fanatastic headphones I think these are better than the Bose at this point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Synjeen, Excellent! We are glad that you are enjoying your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones ones of the best I've tried and has great noise cancelation
I would recommend this to a friend - Pros mentioned:Sound quality
Don’t for me, big ears.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If only you don’t have large ears, noise cancelling is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravitej, We're glad that you like the noise canceling function. We're also sorry if the design doesn't suit your ear size. The WH1000XM4 has an adjustable headband to suit your wearing preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
OMG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best wireless headphones I’ve heard. The price is a bit much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BernB,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Back for Seconds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second pair; the first is mine and this is a birthday present for our daughter. She loves everything about it. I researched the XM4 vs the XM5 and went with the 4 because there were plenty of features and she (and I) actually prefer the shape and headband to that of the 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanB, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plan to buy another one as a gift! Professional customer service!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinC,
We're so pleased to hear you had such a positive experience with our customer service and that you're planning to gift another pair! It truly means a lot when our customers trust us enough to share the joy with others. Thank you for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Overall Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and even greater travel noise cancellation. These are overall good for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WambliQ, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product awesome Sound would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Amazing! We're thrilled that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph