Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
As good as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply amazing sound. I took advantage of the Tidal promotion shipped with headphones and listening to music in 360 Reality Audio is like hearing it for the first time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willdeedle, Wow! We're thrilled to hear you appreciate the sound quality and 360 reality audio feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones, much better than the other brands I have had in the past
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoSony21, You've made an excellent choice! Thank you for purchasing the Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling, great advanced features. Like the on cup controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sam31, Awesome! We're happy to hear that you like the noise canceling and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Great noise cancelling too!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope,
Awesome! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Head phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for noise canceling, even if there is no music playing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelT,
Awesome! We're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them for running and I really enjoy the noice canceling when I’m watching a movie with them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive review of the Sony WH-1000XM4, KDAWG.
We're delighted to hear that you love them for running and enjoy the noise-canceling feature while watching movies. Your feedback is incredibly important to us, and we appreciate you taking the time to share your experience.
Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
Noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive noise cancellation! Sound is good enough for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beto, We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
pick up ladies for sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound; sweet look. Borat would be pleased with the installed kitten magnet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yomoneyinmypocketlooksgud,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these headphones! She won't take them OFF! LOL She states that they are very versatile. The only draw back (which really doesn't concern her because she doesnt wear them outside) is that isnt not water proof....other than that 5 STARS!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JR1931, That's amazing! We're very pleased to hear that your daughter loves her new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headset. Sound is great, noise cancelling is wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatheadset,
Awesome! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable, even wearing for an extended time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wickedmindz, we're glad that you're pleased with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter. They are one of the best headphones. She lives rhem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thermostat,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fun Travel Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty great. Definitely not what I'd consider hifi, but they work awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notilloc,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Rate #1
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. Never heard better, definitely money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestEver,
Perfect! We're thrilled that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gift! They really do work. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adri,
Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Very Satisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also got, and use, Bose noise-cancelling headphones, and I can't tell the difference in sound quality, battery life, or ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilfried, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fav pair of noise cancellation headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, no issues with it yet. compact carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi michd, Awesome! we're glad that you like the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing noise canceling and great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise canceling is amazing. I love being able to connect to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaby, we're glad that you're enjoying the sound quality, noise canceling and multipoint functions of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had that weren’t a gaming headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sam21,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent Noise Cancelling but issues already show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my girlfriend and she absolutely loves them. The issue I refer to above is the new warble sound coming out of the left ear cup. An internet search shows a consensus that this it has something to do with moisture buildup in the earcups that mess with the ability to pressurize properly. These headphones are meant for everything, including being out an about and working out, so it is disappointing that waterproofing is weak. Good news is that Sony agreed to exchange them since we are still in the warranty window. Great headphones, just be careful with your head wetness... apparently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lnf4116, We're glad that your girlfriend was enjoying its amazing features. It's unfortunate that you had to replace the headset. Rest assured that your feedback will help us improve the quality and performance of our products. We hope that you'll have a better experience with the replacement unit. Thanks for your review and for choosing Sony. ~Ralph