Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Better noise cancelling headphones I've try so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on this headphones is just amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseAntonio, You've made a great choice! We're glad you like the amazing noise canceling feature of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Better than bose!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset so much more than the Bose headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jajguis,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
WH-1000xm4 wireless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000xm4 wireless Noise Cancelling over the ear Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gao217, That's excellent! Choosing these headphones will definitely be worth it! We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Would purchase again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, feel, and sound for headphones. Would purchase again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student,
Thank you for the positive feedback and we are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Great headphones for work calls
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using the headphones for a little over 8 months now, and they are great for work video calls and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi svasandani, Excellent! It's good to hear that the headphones work great. We're also glad that you like the sound and call quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Aᴡᴇsᴏᴍᴇ ʜᴇᴀᴅᴘʜᴏɴᴇs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lᴏᴠᴇʟʏ ʜᴇᴀᴅᴘʜᴏɴᴇs!!! Oɴᴇ ɪғ ᴍʏ ғᴀᴠᴏʀɪᴛᴇ ᴘᴀɪʀs ɪғ ʜᴇᴀᴅᴘʜᴏɴᴇs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones sounds and practical I like the sound isolation I recommend it
I would recommend this to a friend - Pros mentioned:Sound quality
Not very durable?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had dropped them from a small distance above the ground and the right hinge completely broke and the cup was just dangling, overall the audio and noise cancelling are great but you’d just expect them to be more durable for the amount your paying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhlayahC, we're glad you like the sound quality and noise canceling feature of our product. We're sorry about what happened to your Sony. The limited warranty of your headphones does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. ~Earl
- Pros mentioned:Sound quality
Wonderful Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first bluetooth headphones. Beautiful sound quality with smart features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blaise, congratulations on purchasing your Bluetooth headphones. We're glad that you like the sound quality and features. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Their bluetooth name is "My love" for a reason
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. When I first wore them I felt so happy for that moment, it's memorable, to say the least. I also wear them to play on my ps and now I don't need a Gaming headset just need a mic on the side which lots of gaming headsets need anyways.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiffany,
You made the right choice! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones fantastic sound. Noise canceling works ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi randy,
Thanks for sharing your 5-star review and experience with the WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing and the noise cancelling is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jembrey14,
Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Way Better Than Expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, the best noise cancellation headphone on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rome,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great sounding headphones! .... When it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! .... When it works I'm on my third pair of this model. Not a fan of the Gen 5's design. The first one developed a weird issue. The noise cancelling would randomly choose to blast your ear with noise, in effect assisting you in simulating what tinnitus feels like. I later found out that "Oily ears"? can cause a weird issue with the Noise cancelling headphone in the ear cups clogging. This is the first time i've heard of this, as my XM3's have never has an issue after years of use. The second time, the ANC just completely died on a random afternoon.... One second your listening to music on the plane, then all off sudden the ambient sound no longer gets removed & you hear the lovely roar of turbines. Hopefully this third pair works. Best Buy Warranty has really worked out for this pair. Random note: the New Bose QC 45 has odd channeling issue on their earcups. Either you don't notice & it's great or you do notice it & you can't unnotice afterwards. :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Vita,
Thank you for sharing your feedback with our Sony WH1000XM4. We're thrilled to hear that you appreciate the sound quality of your XM4. We regret to hear as well that you are having some issues with the headphone. Please allow us to help on this. You may find these links helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
Hope this helps.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Great but expensive
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever owned. I wish the charging was easier though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kia20, Excellent! We're delighted to hear that you are satisfied with your purchase. We'll take note of your feedback with regards to charging the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound/Great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and I bought this when the price dropped by $100.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qmann, Amazing! We're really happy that your investment is worth it and you're enjoying the excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Better than Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones probably the best in the market definitely better than Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Jf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had everything feel like you’re in another world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyheadphones, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good noise cancellation. Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds, great noise cancellation. I am having an issue with the speak to pause, it never seems to work right for me. Otherwise a decent set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nycevan, we're glad that you like the noise canceling function and its sound quality. We appreciate your feedback about the Speak-to-Chat function. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. Due to ambient noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. In this case, try speaking longer and with a louder voice. In some cases, the Speak-to-Chat mode may not activate even when speaking longer and with a louder voice in extremely noisy environments such as in an airplane.
You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
~Ralph
- Pros mentioned:Battery life
Feature packed and great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Best feature would be that they connect to 2 devices and charge fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbalbu,
Great! Good to know that you like the amazing features of the headphones particularly the multipoint function and quick charge capability. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph