Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best one yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling over the ear headphones I have owned yet.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Noise cancelling is amazing. Well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaH, we're glad you like the noise canceling headphones of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
worth the money if you decide you want these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase i own the xm3's i absolutely love these xm4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheeler1234, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them sound very well. work well with my laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackBox, We are glad to know that you love the sound of your Sony headphones very well and they work well with your laptop. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!-Vincent
Good but scary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the most amazing headphones currently in the market. Everything is perfect. But these are not good for me. After two hours of constant use I got worst headache of my life. I think main reason is headphones applies pressure to ears a lot. In my opinion Sony needs to test them. May be these headphone can cause deafness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
We appreciate your 5-star review of the headphones. We regret to hear that you are not having the best experience with its fit. Make sure to adjust the headband of the headphones for optimum fit and comfort. The headset must also be worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Price
Worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit Pricey but can say they’re definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarrito,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Earrphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using the earphone. I wish i can get for my kids but i cannot afford it now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yinks, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation and sound quality very impressive. Great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.huge improvement from the lower model. WOW what a difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helpful,
We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best One I’ve bought so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation on these are amazing. I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheUnknown, we're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
outstanding headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. The build quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJHARR,
Awesome! We're glad that you are enjoying the sound and build quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Isolation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound. Needs a week to break in but almost perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hollyjamliv100,
Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We do appreciate your feedback. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worth the money!! great sound and noise cancel. 5/5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andi!
Great! We're thrilled that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great for travel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money if you travel on a plane often
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent. We feel privileged to know that our headphones have made your travels more enjoyable. Our headphones are designed with travelers in mind, featuring excellent noise cancellation and comfort for long flights. Thanks for choosing Sony!. -Milton.
Worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with these headphones!! They are the best money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorR, thank you for sharing your love for the WH-1000XM4 headphones! Your feedback mirrors that of many other users who have praised these headphones for their exceptional performance. The WH-1000XM4 is celebrated for its industry-leading noise cancellation capabilities, superb sound quality, and comfortable fit, making them ideal for both travel and everyday use. Users have frequently noted the seamless integration with multiple devices and long battery life as standout features. We are thrilled to hear that you are enjoying the best that Sony has to offer! If you have any further feedback or need assistance, feel free to reach out.
Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality! They are a little pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones noise canceling works great best I’ve ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, Thank you for giving the product a perfect rating! We're glad to hear that this is the best noise canceling headphones you ever had. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Fantastic headphones get em!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I wish I would have bought these first. My first set of headphones (Beats) were pure garbage. Constantly Disconnecting, did all the updates and resets. Still Liddell not work. Took em back and got these. There is simply no comparison. The sound is tremendous, set up is a breeze and never disconnects! Duh…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junk, You chose the best brand this time. We are glad that you like your Sony wireless noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones, better than xm3s. Buy with confidence.
I would recommend this to a friend Pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to connect between apple devices. Other than that they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, JohnL.
We are so pleased to hear that your WH-1000XM4 headphones are working great for you. It’s rewarding to know that you are enjoying their performance.
We also understand your frustration with connecting and switching between Apple devices. This is not the seamless experience we aim to deliver, and we sincerely apologize for the inconvenience this has caused.
The WH-1000XM4 headphones support a multi-point connection, allowing you to connect to two devices simultaneously, which can often streamline the switching process. We recommend ensuring that this feature is enabled in the Sony | Headphones Connect app and that the app is updated to the latest version. Sometimes, performing a restart of your devices or un-pairing and re-pairing the headphones can also resolve these connectivity issues.
If the problems continue, please don't hesitate to contact our product support team directly. They are the best resource for providing specific troubleshooting steps tailored to your setup.
Thank you again for being a Sony customer and for your valuable feedback.
Best regards, Gus, Sony Social Media Team