Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Loved them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Sound amazing and have great sound cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris724543,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Top quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noice isolation is incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica, Great! We're glad that you like the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Noice!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves these. I was worried they wouldn't be small enough to fit her smaller head but they do! I can't tell if she is doing a guided meditation or sleeping!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Elliott,
Great! We're glad that your wife loves our Sony XM4 headphone and it's nice to hear that it perfectly fits her head. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pgrnstd,
Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good pair of headphones noise canceling works amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jorge, We're glad to hear that you chose this WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
- Pros mentioned:Sound quality
WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. Need to be able to easily switch between connected Bluetooth sources. Touch controls on right earpiece work well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WH1000XM4,
We're glad that you like the sound quality and touch control function of the headphones. Make sure to set up the multipoint function to use this feature. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Bass
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Good bass. Happy with them. Very.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
amazing quality sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones. theyre amazing and i havent felt the need to upgrade to the xm5 yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wiwiwiwii2,
Awesome! We're thrilled that you are enjoying with the performance of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although these headphones are not the latest, they are amazing. I love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoC,
Thank you so much for your review! We're thrilled to hear you're loving your WH-1000XM4 headphones. It's great to know they're delivering an amazing listening experience for you. Enjoy every beat!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product and awesome sound, perfect for gift
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alfiie, Awesome! We are glad that you are enjoying the headphones sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good service and I really like the best buy and product too
I would recommend this to a friendBrand response from SonyListens
Posted .Hey DharmP, thank you for your positive review of the WH1000XM4 headphones!
We're delighted to hear that you had a great experience with Best Buy and that you love our product. Your feedback is greatly appreciated and helps us continue to provide high-quality products and services.
Enjoy your WH1000XM4 headphones, and thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great. Sound is crisp. I would recommend buying this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blah,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is really good .. life changer when flying.. get it cheap is totally worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xericko, That's great! We're very pleased to hear you're enjoying the industry-leading noise cancellation of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True to the description! It literally blocks the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vjpina,
We're thrilled that you're enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted these and he’s happy with them. I tried them on. They are comfortable and my son can’t hear much outside of gaming when he has them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaleshiaF,
You made the right choice! We're glad that you and your son are enjoying the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great. Though I could not get them to connect to the Samsun sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Owasso, we're glad you like the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue connecting this headphone to your soundbar. WH1000XM4 requires the A2DP Bluetooth profile for Bluetooth audio playback. Please check you soundbar if it supports the said profile and if it has Bluetooth transmitter to connect with this headphones. Usually, soundbars will only pair to a bluetooth device that plays audio, like a TV, tablet, or phone. They cannot pair with other bluetooth speakers, headphones, or soundbars.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good quality . Great gift for son .....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carl,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic performance and very solid sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OkechukwuA,
That's awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
So nice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was pretty awesome.The sound and the build quality,so nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TejaD,
Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph