Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Amazing Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of features the headphones came with is astonishing and seeing how the app works with your ear shape as well as the adaptability was remarkable and an amazing experience highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the app functions (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One day in and i do not regret buying this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a day and the sound quality is great noise canceling i can barely hear myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothinghere,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camen a time and is good products perfect for Christmas and happy thank bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user863629, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
Merry Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This proved to be the gift that my wife didn’t know she wanted. Since unwrapping them, she has spoken very highly about them. I am very happy that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Don12,
Awesome! We're glad to hear that you 're happy with your purchase. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Say yes to XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my XM4s. I was considering the XM5s but went the the XM4s due to the price and profile. Great headphones! I would make this choice again. Definitely reccomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderS,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good if you know what you’re looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless is meh, and doesnt sound the greatest, in my opinion the bose QC45 are betters sounding over bluetooth. Once plugged in though? Sony’s sound WAY better. The only real gripe i had was that the ear cup was way to shallow and i had to return it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, Thank you for taking your time to review our product. While we are glad to hear that you are happy with the wired audio quality of the WH-1000XM4, we are sorry to hear that it did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Do yourself a solid and don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the hype. The sound quality is good, but that's about the extent of it. I've had mine for about three months and used them only with Apple products. Connecting to bluetooth takes way too long if it even connects at all, the app is clunky and not intuitive, and the microphone is completely unreliable. I've been using the headphones a lot for work, and sometimes the microphone works, sometimes the sound is muffled, and sometimes it just doesn't work at all. I understand that these aren't the number one headphones for meetings, but I'm literally only expecting the microphone to work, sound quality doesn't have to be perfect. I contacted Best Buy, who told me to contact Sony, who told me to contact Best Buy. Best Buy scheduled an appointment to "have them looked at." I just went to the store for the appointment only to find out that Best Buy had no intention of looking at them and told me that I needed to contact Sony. Sony is going to send me a replacement which at this point I don't want but is my only option. Avoid these (and Best Buy) unless you're looking for a bad time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BurritoBill, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Fire headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to wait for a sale and purchase these instead of beats( previous headphones) I’m soo glad I got these. There was a small learning curve with the gestures but they make sense and are fluid. I was going to get these or the apple ones. I have no regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CcOmoind, Your wait was worth it! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
A must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I bought for my teen daughter and it's a hit. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sunny431, Awesome! We're thrilled to hear that your teen daughter loves them and that they have been a hit. We appreciate your recommendation and are glad that you are satisfied with the product. Thanks for choosing Sony! -Sam
Sony upgrade headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took son to Beast Buy and let him try all the headphones. Picked Sony WH1000XM4. Said it was upgrade to the Sony headphones he wore out. Great christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Flamoonburn,
Great! What a nice Christmas present! We're glad that your son chose our WH1000XM4 over other brands and we're happy that he likes it. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Bye Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement for my QC35. Sound quality and features are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EastK, You've made an excellent choice! We're glad you like the amazing sound quality and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Fantastic
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting these headphones was a great decision. It has absolutely changed my flying experience and they’re easy to store in a backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasG,
Excellent choice! Glad to hear you enjoyed your flight using the WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has worked well, especially killing the sound of the excessive noise in our neighborhood! Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missionary, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, Comfort
Insane comfort and noise cancelling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COMFORT: Perfect 10 WEIGHT: Perfect 10 NOISE CANCEL: 10 AUDIO QUALITY: 8* STYLE: 9 FEATURES: 10 BATTERY: 10 CONSTRUCTION: TBD This is not my first pair of high-end Sony over-the-ear headphones. In fact, it is my 4th...and there is a reason for that. Two of the 4 previous pairs have cracked where the ear cup meets the headband. Once on my EXTRA-BASS headphones and again with my WH-1000XM3 (aka "last year's model") cans. The XM4 are similarly designed but they do feel a bit more sturdy at the joints. [The EXTRA-BASS headphones were definitely made with inferior plastic parts and had a different cup/headband design compared to the XM4 so that is not an apples-to-apples comparison.] But... As noted, comfort and weight are stellar with these headphones. I have worn them all day at the office connected to the laptop listening to music or videos AND connected to the office phone ready for phone calls (more on that later). As a bald guy who sweats, normally the top of my head where the band rubs will start to get a bit sore after 4-5 hours or the actual pressure on the ears will get annoying. I could probably go all 30 hours without complaining about the fit. They are very soft, very light, very comfortable. And, as a bonus, while your ears will sweat if you are wearing them while exercising or in the hot sun, I have found them to breathe better than previous Sony cans. The headphones are feature-filled. I really like the "touch-pad" concept over physical buttons as well as the auto-pause feature when you take them off your head. Connecting to TWO bluetooths (blueteeth?) has been a nice bonus as well. As mentioned, I can pair these with my laptop for music/Zoom/YouTube enjoyment and still have my phone ring through without need to take the headphones off or switch headsets. When using them to Zoom or talk on the phone, people have not complained about my vocal quality so I would assume all is good there. I am a big Google Assistant user so having that functionality in the headset is also nice. The Sony app is robust with tons of customizable settings including some auto-sensing features to make setup and preferences easier. Plus the app has an equalizer, but... ...but I am having difficulty tuning the audio in to my liking compared to my other Sony headphones--specifically my non-noise cancelling XB700s. Don't get me wrong, the XM4 cans have some great sound out of the box but some of the tunes I listened to initially (Pearl Jam and other 80s/90s rock and punk rock) seemed to fall a bit flat out-of-the-box. Tweaking the EQ helped but I still don't think the mid- and hi-range sounds pop as crisply as I am used to. [*This could also be an issue with streaming service compression as my music provider just changed.] Depth (i.e. "bass") however is very controllable and strongly represented in these headphones. What I like about the bass is you can really pull out the strong, rumbling bass in today's alt or club mixes (i.e. Missio or twenty-one Pilots) but also grab tight bass from hip-hop or old school rap. I trust that any "muddiness" I sense (which could be psychological) with mid/hi tones will eventually be resolved with the proper tweaking of the EQ. Noise cancelling in the XM4 is outstanding. I have no idea how all that voodoo magic works but Sony has figured it out. I am insanely impressed by what I *don't* hear. And after all, that is what you buy noise cancelling headphones for: To block out the ambient noise and really enjoy the richness of the audio pumped to your ear. These headphones are strong contenders for "Best of the Year." If I treat them well and don't crack them, they should bring years of satisfying use.
I would recommend this to a friend - Pros mentioned:Sound quality
Headaches, Multipoint Bluetooth functions poorly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine, except when the Multipoint Bluetooth connection did not function that well, and it gave me a headache when wearing for more than a couple hours. I returned the product because of the headaches. Warning: if you have a smaller head, then this will be fine, otherwise stay away. The Multipoint Bluetooth connection was disappointing for a couple reasons: it switched connections too slowly for my taste, sometimes taking several seconds, and sometimes would not switch at all. The delay or failure would cause me to then have to rewind the podcast or other media I was playing so I could hear what was missed. Also, when multipoint was active, I had extreme microphone delays in Zoom calls. It was so bad that I was derailing the entire meeting and had to either disconnect the second device and reconnect to the call, or just not use multipoint. The sound and build quality was great. The noise cancellation was good, and the other gee-whiz features were good, except the Multipoint Bluetooth connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestUserofProduct, While we're glad to hear you like the great sound, well-built quality, and industry-leading noise canceling feature of the headphones, we regret to know that the unit had to be returned. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
We appreciate your feedback about the issues you had with the multipoint connection feature. We suggest installing the latest firmware version of the unit to improve the general performance of the unit.
Should you need any assistance in the future, feel free to contact us. You can reach our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or send your email to socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Top Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome item I like Sony this is the third one for my third son. The two of generation worked perfect until now so I bought the third one. Thank you Sony for this great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anoosy12,
Thank you for the continued trust you have put in our brand! We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, not the best noise cancellation tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhadijaM, Great! We're glad you like the amazing sound quality of these headphones. If you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Happy but not as good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is good but noise reduction isn't as good as advertised, especially for the high price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the noise canceling function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this improves your experience. Thanks for sharing your review and we hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features, they have been improving how they built them and don't break that easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki,
Great! We're glad that you like the amazing features of the headphones particularly the build quality and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these all day at work for over a year now and have been amazing the whole time. The only problem I have is that the pass through isn’t very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EliDuffy,
Thank you for your feedback and we're glad that you are enjoying your favorite music, thanks to our XM4 superb audio quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app) or you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
I hope this helps and thank you for choosing Sony. - Marco