Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not great for games / annoying gimmicky controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will force you to connect to communication or game sound. Major deal breaker when playing games like overwatch or call of duty. DOESNT SUPPORT TRRS CABLE. Microphone doesnt work using a wired connection Music playback and gaming without voice comms it is great. Disappointed that this isnt a headset that is flexible. Alot of the functionality is gimmicky and annoying at times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Void1943, we regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.Thanks for sharing your review. ~Ralph
Incredible Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Associate was So Knowledgable in helping me pick these out and explaining the deatails about them!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, Thank you for sharing such an excellent shopping experience! We're so happy that you like everything about these great headphones! Glad to know that you were assisted professionally. Thank you for choosing Sony! -Jess
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter for Christmas. Perfect gift, she is very happy but says sometimes her ears get very warm/hot (not burning) while wearing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorraineC,
What a nice Christmas gift you got for your daughter and we're glad that she's loving it. Your feedback is highly appreciated and we take this seriously to help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. Immediately take off the headphone and let your ears rest. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
great but don't buy it on best buy,buy on amazon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had preordered this headphone when i saw that best buy had it sooner than other retailers,ordered on 6th august,delayed on august 12th,shipped on 18th,delivered on 21th,so it's no sooner than amazon,and their shipping is terible,they don't even notify you when it's arrived,i had to check it on my own
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kevin123,
We understand your excitement with these amazing headphones. It's unfortunate that you had issues with the shipment. You may want to inform Best Buy of what happened. We hope everything works out well. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was good, but not the price of these headphones good. My main issue was fit. I originally bought the Beats headphones then tried these thinking that they were better. I found that they were loose and never really felt secure when they were on. The sound was perhaps slightly clearer, but they were lacking on bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
With the Sony Headphones Connect app, you can use the equalizer function to tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product my best friend loves them and can’t wait to get a hold of em!
I would recommend this to a friendGreat gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard good reviews and recommended by friend. Purchased for gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, NRNR! It is most rewarding to hear that the great reviews and recommendations from a friend led you to choose the WH-1000XM4 as a gift.
We are so pleased to know that our products' reputation for quality and performance inspired your confidence. The WH-1000XM4, with its industry-leading noise canceling and premium sound, is a fantastic choice, and we hope the recipient of your thoughtful gift loves them as much as our customers do.
Thank you again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Two stars after returning them 2 times
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headsets primarily to use them in a home office setting; either for conference calls or just to listen to music. Now while they are good when it comes to noise cancelling and quality of sound, they fail in terms of the audio quality when answering or being on calls. All people who answered the calls on the other end say that the sound is distant or robotic or tunnel like and not clear. I'm on my third pair after i bought and returned the first two, including calling SONY support, on the actual headsets to troubleshoot and advised to return them for a different set. All three headsets exhibited the same issue on phone calls or even conference calls on my computer/laptop. Even though i like the music quality, and quality build, i'll probably return them for a Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gidionr, while we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM4 Headphones, we are sorry to hear that you are experiencing issues with the call quality when using the headphones with your computer or laptop. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
- Pros mentioned:Sound quality
Call quality is not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While ambient noise cancellation is excellent, call quality is still very lacking compared to Bose NC700.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SmartG,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your feedback about the call quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Sony Bluetooth headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone is amazing everyone was helpful and I got what I want at an unbeatable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB, Perfect! We're thrilled that you like the reasonable price and you are enjoying the superb features and excellent sound quality of the headphones. It's also great that you were assisted professionally. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess
Music
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it alot..bought it for my daughter and loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaR, That's fantastic to hear! We're thrilled that you enjoy the WH1000XM4 and that your daughter loves it just as much. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The touchpad controller is a bit finicky. But the noise cancellation Is top notch combined with Bluetooth 5.0
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, we're glad that you like the noise canceling function and the Bluetooth version of the headphones. We appreciate your feedback about the touch control sensor. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Best tech at Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and competitive pricing. I would recommend Best Buy for all your technology needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewJ, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Good quality noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for daughter. She loved these a lot. The sound quality is excellent and noise canceling is also great. Feels light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Big upgrade from M1 to M4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the first gen (1000X) and enjoying all of the new features that have been added over the years. I really like the dual Bluetooth pairing feature and the USB-C charging. Auto pause when headphone is taken off is also a welcome upgrade. Some features on the app can be confusing.
I would recommend this to a friend- Pros mentioned:Sound quality
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product, I like it. Nice quality as well as comfortable price. Quite hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khoa! Great! Glad to hear that you are happy with the comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great! Exactly what I was looking for! Looking to get a 2nd pair soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raptor475, That's amazing! We're very pleased to hear it works great and that this headphones are exactly what you've been looking for. We're looking forward to your next purchase, thanks for choosing Sony! -Sam
Highly recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! I have used them everyday since i got them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelS, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and noise canceling. It would be a 5 but they’re too big for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lthegvwwkje,
We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review on the size of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise canceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over-the-ear noise-canceling option. Slightly bigger on my head, so annoyingly slides around a bit.
I would recommend this to a friend