Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but no better than my Bose Quiet Comfort headphones. I ended up returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raynist,
We regret to hear that you had to return the headphones because it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried numerous Headphones…the Sony are pretty good, but they’re not Bose or Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hillites1,
We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Good Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They say you can’t ever see two best friends that are also headphones but when I listen to these headphones the harmony of the headphones to my ears means there are two best friends in the industry. I pray you read this in full just to regret it at the end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bardia, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Good sound. Seem durable and the outside noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirtbike, Awesome! We're thrilled you like the excellent sound, exceptional built quality, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Must Have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headset to reduce the noise around me, (kids in the background playing, loud neighbors) while studying. It did its job. Excellent noise reduction technology. I would recommend to anyone who wants to block out noise while studying or watching favorite movie, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy2B,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Sometimes it’s annoying to sync to device, but it will eventually work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphoneGuy99,
We're glad that you like the sound quality of the headphones. It's unfortunate that you haven't had an easy time connecting devices. When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. Thanks for choosing Sony!
-Ralph
Awesome headphones but one main issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same pair of headphones which my wife gifted me last year 2023, and I loved them. However, they suddenly stopped charging, despite trying multiple chargers they just wouldn’t charge. Since I loved them so much I went a head and purchased a replacement pair, but they also stopped charging after a few days of use. It's disappointing, especially considering the high price point, and I've found that several others have experienced the same issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! We would like to ensure that you are taken care of when it comes to the issues that you are having with the headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sony “state of the art” headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling good but still allows for external noise to interrupt use of headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop, Great! we're pleased to hear that you like the noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Perfect sound proofing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headohones and easy to use. Got these for my girlfriend cause i have a pair shes always esntong to use and she needed no help setting them up and hearin music great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PercyVey,
That's awesome! We're glad to hear to hear that you like the easy to use features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Really good sound quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality Intuitive controls It has difficulties connecting with multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad that you like the sound quality and controls of the headphones. Make sure to set up the multipoint function of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
~Ralph
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound proof!!! Better than Apple or beats!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalV, Awesome! Sounds like you've found a winner with the Sony WH-1000XM4! Excellent noise cancellation really sets them apart, especially when compared to other brands. Thanks for sharing your amazing experience and for choosing Sony! -Jess
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ought these as a great, can’t really give an honest review as they are waiting to be opened form Christmas. Bought at a great price, even at a discount they were pricey so I’m assuming they’ll be great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaliShopper, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Granddaughters favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves them. She actually uses these more often than her Apple AirPods. She said she is going to use only her headphones when we go on vacation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaM, we're glad you granddaughter loves our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sore Ears
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones but can cause ear cup pain if you have larger ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobTay77, Glad to hear that you are happy with the noise cancelling feature of your new WH-1000XM4. Please use the slider of the headphones to adjust the length of the headband for a more comfortable fit. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Creaking/popping noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very good. I love the sound and the noise cancelling is top notch. My main issue with my unit is the left earcup/band makes some kind of subtle creaking sound/popping noise whenever i move my head. It is quite distracting when I am trying to listen to music. I expected better quality control considering this is a $350 headset.
No, I would not recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones especially when he color. The only issue I have is that the battery doesn’t last that long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikieS,
Many thanks for the 5-star rating! We're happy to hear you love your WH1000XM4 headphones. However, we're sorry if the battery doesn't last long. Usage hours may be different depending on the settings and conditions of use. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Note: The available battery life significantly decreases when these settings are used at the same time.
For more details, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://www.sony.com/electronics/support/articles/00265295
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We do apologize for the inconvenience.Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, good price, premium materials. Sometimes Bluetooth connection is slowly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Levis, Excellent! We're glad that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. For Bluetooth connectivity, please refer to the Help Guide for troubleshooting steps:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752770.html
Thank you for choosing Sony!
Erin
SONY is noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a new riding lawnmower and needed ear protection. We were set on the Bose headphones but when talking to the Best Buy expert decided Sony were the brand for us. Work great and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the 5-star rating! We're glad that these headphones are perfect for your needs and you like the excellent noise cancellation. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
AAAAAMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mom and she absolutely loves it. She is constantly wearing headphones and I got these for her to replace her old beaten up ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayinA, That's great! We are truly delighted to hear your satisfaction with the noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Craig
Great set of headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his headphones and they provide great sound reduction, purchased with discount with the Best Buy membership!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieB, Thanks for sharing such a fantastic shopping experience. We're so happy to know that your son loves everything about his new WH-1000XM4 headphones, especially the excellent noise cancellation and incredible features. Thank you so much for giving the product a perfect rating! -Jess