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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 12,589 reviews
  • Rated 5 out of 5 stars

    BEST PURCHASE EVER

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot rave about these enough. As someone with sensory sensitivities, these have been an absolute lifesaver. They are incredibly comfortable and block out an amazing amount of irritating noises and sounds. The sound quality through them is crystal clear and pristine. I wish they offered more color options! These are WORTH EVERY PENNY. Battery life is incredible on them too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi littlelotte, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really terrific, the noise cancelation is wonderful! Sound reproduction is very good and it fits my oversized head. Gonna get another set for work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelS,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the WH1000XM4 headphones! It’s great to know the noise cancellation and sound quality are standing out for you, along with a comfortable fit. It’s fantastic to know you’re planning to get another set for work. Your feedback means a lot to us, and we truly appreciate you making our headphones a part of both your personal and professional life.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    10/10 HEADPHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely worth every penny. They have the best noise cancellation feature. Easy to use, comfortably 10/10 , very slick and feels great on your head. Very light as well! This is definitely on my top 3 of overall best headphones/earbuds ! Please get a pair you will not regret it !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DillinM, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Must Have Headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones you will ever buy, top of the line audio, build quality is good but I would still handle with care considering they are mostly plastic. Charges fast and definitely last 30 hours without extreme mode and equalizer turned up. The pairing and the app are very simple and straight forward. Not bulky at all, on the slim side actually. Super comfortable, easy to wear for hours with little to no ear stress.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunter,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable with outstanding batter life. Best headphones I've ever owned.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nathaniel,

      We are very glad to hear that the WH-1000XM4 has earned the title of the best headphones you’ve ever owned! We designed these with super-soft, pressure-relieving earpads in foamed urethane to ensure they stay comfortable for those long listening sessions. To complement that comfort, we’ve packed them with up to 30 hours of battery life and a quick-charge feature that gives you 5 hours of playback from just a 10-minute charge, so your music never has to pause for long.

      Thank you for choosing Sony and for being such a valued member of the Sony family

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Comfortable with great sound quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the sound quality and battery life have been great. The headset is comfortable enough to wear all day and the microphone has been working great for all my meetings as well as phone calls. I haven't had them that long so I'm still figuring things out, but being able to connect to two devices and have it pause music on my laptop to answer a phone call has been a huge help while working from home. These are an expensive pair of headphones, but you definitely get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WFHEnthusiast, good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. It’s super easy and sound is amazing. The unit is very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pmsimon,

      Thank you for choosing Sony!

      We're excited to hear that the WH-1000XM4 headphones are easy to use and provide amazing sound while being very comfortable. Your positive experience encourages us to continue delivering products that enhance your everyday listening moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Solid set of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got some lower quality noise cancelling headphones for Christmas (anker) but as more and more people came in the office the noise cancelling just couldn’t deal. So I did some research and after listening to co workers bose and Sonys (previous gen). I decided on the Sonys and waited for a deal to come along. Sound quality is excellent, and they are comfortable to wear. Sound reproduction is great and they are a lot more comfortable than my previous models. Features that I thought were gimmicky during initial research are actually quite nice. The music stopping when you remove the head phones or the gesture controls on the right ear, are actually super handy and make for a good experience. There is some stuff that might be useful to creatures of habit that i don’t use ie the location based settings in the Sony app. They are great headphones use the Sony app to customize to your taste and you will be happy. The case is super well built I don’t know if I will ever actually use the old two prong airline adapter but being able to use the headphones wired without a charge is a nice feature. Early in my career I worked a lot in live sound so wireless headphones were always kind of a convenient gimmick that sacrificed quality in the name of not being tied to something with a wire. These are excellent units that I use to block out the world at the office and join conference calls with excellent tool and appliance that I also enjoy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rowens, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    No Brainer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of WH1000XM3's, I love them and when I needed an extra pair of headphones it was a "no brainer" for me. Great sound quality, great build, and easy to connect. After all it is a Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pastorpooh,

      That's excellent to hear! We appreciate your loyalty to the WH-1000X series. We're thrilled you're enjoying the great sound, build quality, and easy connection of your new WH-1000XM4s.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Much improved version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The official price is very expensive but with the Black Friday price of $278, the value proposition is much improved. Having M2 and M3 myself, 1000XM4 is a much better version to previous models with improved noise-cancellation and more comfy to ears. Most importantly it can now simultaneously connected to two devices at once without the need to manually disconnect one to the another. Very satisfy with its performance, the touching mechanism is still annoying though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Last and Best Headphone Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True sound at its' best ALL of the time! They also cancel sound completely when you want no sound at all. They are lightweight and comfortable you will fall asleep with them on & its ok superb design allows for it. These are it for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TammyR,
      Thank you for your purchase and we are truly happy that you are pleased with the audio quality, noise canceling capability, lightweight design and comfortability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 3 out of 5 stars

    Amazing sound, mediocre to poor UX in other ways

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the good. The sound quality is incredible. ANC works great, audio sounds fantastic and crisp out of the box. Setup is simple (as long as you are using a single device; more on this in a moment) with either a phone or a computer. The headset is lightweight and easy to wear for hours at a time. Now the bad: The touch-sensitive buttons are bad. They regularly just didn't do anything. They're unintuitively designed and feel like a bargain-brand implementation of what is considered a high-end function. The headset mode vs headphone mode is also not great. There's no way to control side-tone in headset mode, which means that the great noise cancelling function is all but useless when using it as a headset (like meetings and phone calls). Also, not being able to turn the headset on while charging is ridiculous. I am an extremely heavy user (like 6-10 of active use per day), so charging while using is critical to me. Using the headset with multiple devices is great if those devices are computers, but terrible if one is a phone. If you get a phone call while using it on a computer, the phone call takes over (without the ability to override this that I am aware of). Then to reconnect to the computer the only way I've got it to work is to turn the headphone off and on again. When I'm in the middle of a meeting, this is not ideal. If you care about audio quality above all else, it's easy to recommend, but overall usability makes this difficult to recommend to most people, especially for the premium price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zebraboy6,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, weight, and had an easy time setting it up. Your feedback about the touch sensor, sidetone function, and turning it on while charging is greatly appreciated.

      The steps on this link may help improve experience with the touch sensor:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I wasnt sure about purchasing the Sony product as I've bought Bose for my other audio products, but I loke these very much. Bought online so didn't have ability to compare as i would in store. Sound quality is good and i loke being able to adjust on the equalizer. The controls are easy to use, as is the app. The noise canceling is very good, but found that when i dont want it on, it sometimes automatically comes on by itself. They are Fairly comfortable and I was able to use them on a four hour flights without issue. Battery life is awesome. Overall, happy with my purchase so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yarco, Thank you so much for the positive rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Use them on the daily.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're seriously comfy, like a warm hug for your ears. And the sound quality? It's like rediscovering your favorite songs all over again. Plus, the noise-canceling feature is a lifesaver in busy environments. Oh, and the battery life? Impressive, to say the least. These headphones have definitely made my daily routine a lot more enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JonathanT! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works exactly like it says. It is very comfortable over my ears and the charge lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris19! It brings us great satisfaction to hear that your WH-1000XM4 is working out so well and that you find the fit comfortable for long listening sessions. We're glad the battery life is keeping up with your needs!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Comfortable and Light

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones are light and I can wear anywhere. The noise cancelling options are cool. the padding is durable and not irritating like some other headphones can be. Great price for product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kimmy!
      Thanks for taking the time to share your feedback on the WH-1000XM4 headphones! We are pleased to learn that you find them comfortable and versatile for all your listening needs. Your positive experience with the noise-cancelling features and durable padding is fantastic to know.

      Thank you for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great on Day 1, and 2 years later!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones as a gift for my husband over 2 years ago - he loved them immediately and he still does! The noise cancellation is impressive, and the additional features (such as muting music and allowing sound through when it detects the wearer is speaking) are so helpful. These work great and hold up over time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for the over-ear headphones adverse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have put off buying over ear headphones for a long time because I wear glasses and get headaches easily, so the thought of something clamping down on my head and resting on any pressure points really turned me off. But I've found myself going out and about more and my AirPods Pro were starting to show their age, so I grabbed these during a sale. I thought about getting the AirPods Max for awhile until I learned how much heavier they are compared to these. Lightweight was really crucial for me. I also preferred these "older" models compared to the XM5 because they fold into a smaller case. The sound is really fantastic and the noise canceling is much better. I still honestly can't wear them for a long period of time because I start to feel the pressure points on the top of my head and where they're pushing my glasses arms into my skull, but that's a me problem and not the headphones. I still use my AirPods sometimes, but these are better for flights and working in coffee shops or other noisy areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashley,

      You made the right choice upgrading to the Sony WH1000XM4! We're thrilled that you like the weight, design, sound quality, and noise canceling function of the headphones.

      We also appreciate your feedback about its fit. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great design, even better sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones when there was a little sale going on but I have to say it's well worth the full price. The mark 4's not only look great but they sound amazing. I can put these on, use the noise cancelling, and listen to my music with no distractions, even when sitting next to someone in the car playing their own music over the speakers and singing as well. I'm glad I made this purchase. On the flip side, there are two minor issues I've run into since using these. One, the touch controls are a little bit unresponsive at times. For instance, double tapping to pause sometimes takes a few tries to work. Moreover, the touch controls are only available on the right side of the headphones. Though this is fine I suppose in most instances. Two, the battery percentage is perhaps inaccurate? When I first got these, they came supposedly at 100% battery because that's what the headphones said when I pressed the power button. However, it kept saying that for a while, until all of a sudden it dropped to 40%. There was no gradual battery drainage i.e. 100% > 75% > 50% > 25%. I haven't been using them for very long so I'll have to see if this can be fixed or not. Aside from these very minor problems I've encountered, these headphones are an amazing product and I'm excited to keep using them, especially when taking flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ravioli, Thank you for the 5-star rating! We're very happy to hear you like the amazing sound quality and industry-leading noise cancellation of these headphones. And we're sorry to hear about the touch control issue and battery percentage issue that you're having.
      If the touch sensor control panel does not respond correctly, please follow the troubleshooting steps on the link below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      And if the battery percentage is inaccurate, please make sure that the firmware is up to date. Also, try to perform a factory reset and reconnect the headphones to your device. For factory reset procedure, please refer to the link below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Truth Be Known...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read & seen many reviews regarding different Noise-Cancelling Headphones, and majority of them pointed to 1 exceptional product. Yep, it's this bad-boy. True to it's advertised and many reviewers raving about it's connectivity, comfortability, & quality, this is a must for every music junkie out there. Oh wait, did I mention about it's color-- it's 1 of those unique colorways. Go buy this bad boy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nivram2324,

      You've made a great choice! We are truly happy to hear you are satisfied with the stylish color, exceptional quality, and superb features & performance of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US