Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
sony wh-1000xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lots of settings but doesn't give great sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
We appreciate your 4-star feedback on the Sony WH-1000XM4 headphones and understand your thoughts on sound quality despite the settings. The XM4s are designed for a balanced audio experience with top-tier noise cancellation. We highly recommend exploring the Equalizer settings in the Sony | Sound Connect app; a few adjustments often significantly enhance the sound to your personal preference. Thanks for your honest review!
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, expensive but great sound quality. Nice features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brennen, Excellent! We're pleased to hear you like the great sound quality and cool new features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Noise Reducing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lessens some of the outside sound, but not all sounds are equally muted. Don't expect a miracle for it to be completely sound proof, but it will lessen some of the noises. Ear cups are soft and there is some padding for the top of the head. The case is sturdy too. You can use earplugs with the headphones for a better level of noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, Great! We're very happy to hear you're enjoying the noise cancelling feature and comfortable fit of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought another one I gave my old one to my brother he like it too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
A great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair for myself and a pair for my partner as a gift. He loves them. He is a heavy traveler and they hold up to heavy usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marissa,
Thank you for your purchase and we're happy to hear that you and your partner love the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Audio quality and fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is good for what you pay. But coming from Bowers & Welkins the audio on B&W is excellent compared to XM4. The fit on XM4 is poor, and you can’t wear them at gym as it falls off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nikhil,
Great! We're glad that you appreciate the audio quality of our Sony WH1000XM4. About the fit, try to adjust the headphone to the desired fit and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Price Match
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, yeah no major issues, make sure to price match.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raptor,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony - WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sounding! But, an app that charges monthly for use? for headphones? really?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihateairplanes,
We're glad that you like the sound quality of the headphones. Your feedback about the 360 Audio app compatibility is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones work as expected. Very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad,
Thank you for the great review! We're glad you like the comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Some incompatibility with Amazon music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Very good noise suppression. Problem I could not overcome, they kept crashing Amazon music. No problem airpod pros or corded headphones. Just Sony 1000xm4s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertZ,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. To isolate the issue, please factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great, but not perfect...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In terms of everything else on he market, it for sure is the best in its league. However with that being said, transitioning from Apple AirPods Pro's to these frustrate me slightly, as they take quite a bit longer to automatically connect to my phone. Not a whole big deal, but a very noticeable difference and over time becomes annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel, We apologize for any inconvenience. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. The WH-1000XM4 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your WH-1000XM4 headphones by tone sound, or checking their last known location in Google’s Find My Device app on your smartphone.
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this headphones for a long time, so I waited for a sale. When it was finally on sale, I bought them. Unfortunately, I had to return them because I found cheaper ones on Amazon. I really like the product though. I would recommend this headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy, We regret to hear that the headphones had to be returned. It's nice to hear that you liked them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. We appreciate your feedback. Thank you. -Vincent
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noice cancelation is really good, sound could get louder i wish but just a slight issue, comfort is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izak, Great! We're glad to hear you like the excellent noise cancelling feature and comfortable fit of your Sony WH-1000XM4 headphones. For low volume issues, please follow the steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
And to ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to own these and finally came across the opportunity to purchase them. I use them for a week, but constantly found that my right ear tip would hurt. I did some more research online and found that this is a very common problem. I also did not like how sweaty my ears and sides of my head would get when I used them outdoors it made me feel uncomfortable, especially around other people. I feel that this would be a great product if Sony would just fix the ear cushions. I ended up buying AirPod Max’s instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MathewB,
We regret to hear that you are not satisfied with the headphones. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00015243
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Perfect gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to have one of this I enjoyed using it while walking with my dog, while having work out traveling on a plane. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandolphR, That's awesome! We're glad you're enjoying using it while walking with your dog, during workout sessions, and when travelling on a plane. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise-cancelling. Connecting to devices can be tricky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSam, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. We appreciate your feedback. Refer to the link below for the help guide:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752794.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for daughter. She is super excited for this.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JessicaC! We're glad your daughter likes them. Enjoy and thanks for choosing Sony. -Craig
Great Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only have one complaint about this excellent headset. When you move your head to the music, there's a sound that interferes with the sound when I use Bluetooth, When they are wired, it does not happen. Maybe it has something to do with the microphones. If you cannot move your head to the music, that is a problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thank you for reaching out to us. We're glad to hear you like the WH1000XM4. However, we're sorry to hear some issues that you are experiencing with the headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
You may try some solutions on this link below to resolve this issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. however noticed ears would get a bit warm after an hour or so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hmxx,
Good to know that you like the sound quality of the headphones. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best available. Noise cancellation is very good. Sound not as sharp as wired earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rellor,
We're glad that you like the noise canceling function of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph