Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Still the one of the best ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went for these the second time instead of XM5. These are much more travel friendly than the new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vimukthi, Great! Thanks for purchasing another WH-1000XM4. It sounds like we hit the mark with the WH-1000XM4 again. We're so glad to hear you are enjoying everything about your WH-1000XM4. these headphones are very good for commute/travel. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good. Best headphones ever. Great battery life. Definitely recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolC, We're very happy to hear this feedback! Thrilled to hear you like the amazing sound quality and great battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
The best all-rounders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-round headphones. They have everything you would want in a pair of wireless headphones. From a compact case, to a headphone jack, to foldable ear cups. And all for a great price compared to headphones like the AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milaneso111,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Price
Really nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones. A little pricey, but lots of capability and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stump,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality, Weight
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. A bit pricey but it is worth the money. Fits well over ears and feels really light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwin, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Ok but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look nice and sound is good but I found Bose more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with the design and audio quality of the headphones. If you have not used them yet, you can use the Sony Headphones Connect app and Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Not BOSE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good to listen. I had a set of Bose but they stopped working replacement set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrf1, Awesome! we are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphone are top notch.. Until the ringing starts
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Some of the best out there and great value especially compared to other sets of cans. Only downfall is that the noise canceling cause a LOUD ringing to emit in the ear cups. It happened to mine and went online to see how wide spread this problem is and its WIDE spread. There are a bunch of youtube video of people doing tutorials on how to get rid of the ringing cause by the noise canceling mics. None of the videos helped me though. THe ringing has progressively gotten worse and now I cant use noise canceling. Other than that, the headphones are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieM,
Thank you for the review and we're glad to hear that you like the headphones. We're sorry to hear what happened with the headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Don’t think, just buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i LOVEEEE this product! I’ve been using them for atleast a year and i can’t imagine using any other brand of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dani,
That's nice to hear that even after a year of usage, you still love and enjoyed listening to your favorite music with our WH1000XM4. We appreciate you and thank you for choosing Sony! - Marco
Gadget of the choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MNH college doing daughter loved Thai as her birthday gift! In my opinion this product is not overpriced for the value it generate and when compared with other competitive products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asif, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Like the airpod max, only for bespectacled folk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for the wife, after the airpod max's didn't seem to land on the right side of the confort zone . . . . . . . on top of that, it doesn't have the robo-voice that Bose seems to be dealing with lately (great for conference calls)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InitialReview,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My favorite headphones on the market.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear headphones I ever had. Unfortunately I had to return them because of financial situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Creepy,
Thank you for the 5-star rating! We understand that you had to return the unit because of financial situation. We really appreciate how much you like the WH1000XM4 headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Subpar noise cancelling but awesome music quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the sole purpose of blocking out the absurd noise that airboats / fanboats make on a nearby lake (which is 130 yards away with thick brush and vegetation in the way) with the noise cancelling feature, but they don't work too well. I can still hear them through these headphones. Besides the noise cancelling being subpar, they are great for listening to high quality music through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WJGambino,
While we are happy that you appreciate the sound quality of our WH1000XM4, we regret to hear that the noise canceling capability is not sufficient. This is usually not the case with our XM4 nor the experience we want you to have. Please allow us to troubleshoot this issue and turn your experience into a better one. Usually, for noise canceling not to work properly, it is because the headset is not worn properly or the settings are not set correctly. Here are some steps on how to make it work correctly.
- Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
- Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
- With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
- Disable Speak-to-Chat, and check whether the situation has improved.
- Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may check this helpful link as well.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Amazing noise canceling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones, and I can say these are better than the bose headphones I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thicctoe, Thank you for the amazing feedback! We're glad to hear that you're satisfied with the top-notch noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Cons mentioned:Volume
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones... they just didn't get loud enough for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAmato13, we're glad you like our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the volume of your SONY unit. Turn up the volume of the headset and the connected device.Connect the Bluetooth device to the headset once again.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
The best!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best and more versatile headphones that I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the wireless headphones my son wanted and he is very happy with them. I was happy that I was able to get them on sake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, You've made a wonderful choice! We're delighted to hear that your son is happy with his new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Works then shuts down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometjust shuts down. Totally charged! When works… great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTThomas,
Thanks for sharing your thoughts and experience using your WH-1000XM4 headphones. It's unfortunate you've been running into difficulty. In order to save the battery, the headset will automatically turn off after 15 minutes of not being worn. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
For more details on what you can do with the “Sony | Headphones Connect” app, you may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Despite your concerns, we're happy to hear you like most of the features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess
- Pros mentioned:Comfort, Sound quality
Great headphones + noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones ive ever used to date. Super comfy and excellent noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minitor,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones heats up with continuous usage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and mic got better. However heating issue is still there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Usha, we're glad that you like the sound quality and mic function of the headphones. Your feedback about the heat is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony. ~Ralph