Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light for their size. Sound quality is excellent. Better than Bose Quiet comfort 45's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bogeyman, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headphone!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound ,good quality. My favorite store, Best Buy!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar,
Great! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Wonderful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful engineering. It is helping me a lot to work at home without any sound distraction. I dont like fixed bass sound setting found in other headphones. Here, we can set the filter setting make voice very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Siva,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new model for my daughter, having used the earlier model for 3 years. Really enjoying the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustafaB, nice! Thanks for choosing and purchasing our product. We hope your daughter is enjoying her new headphones! ~Earl
- Pros mentioned:Sound quality
Sound is weak, but does cancel noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly had higher expectations for this headset after seeing other reviews. Sounds okay not very loud and although the noise cancelling is good i didnt find these headphones all that comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CallMeJamie,
We glad that you like the noise canceling function of the WH1000XM4. It's unfortunate that you are not satisfied with the sound quality and comfort of the headphones.
For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. For more information, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Sound quality may vary depending on the source content. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Perfect!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone! Is very comfortable, the sound is great and noise cancel is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi victorbeavis,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphone is awesome. very stylish and comfortable. I really like the audio quality too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaxinF, Great! We're very happy to hear you like the stylish design, comfortable fit, and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
College student loves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my college son. He is really enjoying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazzymo, You've made an excellent choice! We're delighted to hear that your son is enjoying his new Sony WH1000XM4 headphones. Thanks for choosing Sony! -Sam
Good Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable to wear and have good Bluetooth range. They also support a wired connection if you have a cable with jacks at both ends. Note that the charging connector is USB-C.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimJerkyfruit, Thank you for the 5-star rating! We're pleased to hear you're enjoying the comfortable fit, Bluetooth range, an option to use a headphone cable, and USB-C of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i want! I have a friend who had these on a plane ride we took together and i was jealous so i went out and got this for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmiaH, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Great sound anc and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were a great deal. Great comfort, top quality anc and sound. Bang for your buck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DNgo, Amazing! Good to know you like the comfortable fit, overall quality, great noise cancelling and excellent sound of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th pair I have bought. The first pair was for my oldest son who has to the newest thing. He loves them so much that he hasn’t asked for another pair of headphones in 3 years! I bought a pair for my husband who travels a lot and my youngest son last Christmas. This Christmas my middle son asked for a pair. So if 4 boys/men have them and all still satisfied, I would say it’s an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriciaV, Amazing! Thank you for purchasing four pairs of Sony WH-1000XM4 headphones! We're very happy to hear that your whole family are enjoying these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very good if not used on samsung smart tvs.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im giving this 3 stars due to the lack of connectivity with samsung smart tvs.If i only knew about this stuttering isue before purchase.Overal its has if not the best quality sound on the market.It only has 1 issue ( stuttering on samsung smart tvs ).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMinimalist,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting for a great headphones for my wife and she absolutely loves them. For the price and the amount of features you get i say its fair
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Juan, We are glad to hear that your wife absolutely loves her new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony! Vincent
Peak headphone choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I die… bury me with my xm4s! Love love love!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleciaD,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sound is very marginal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound very marginal. Surprised not really close to the Bose QC35 ii. The noise cancelling and comfort is very good. These are very disappointing for a $350 set of headphones. Also the controls are not quite as user friendly as you would hope for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xlr824, we're glad that you like the fit and noise canceling function of the headphones. It's unfortunate that the sound quality hasn't met your expectations. Make sure to update the software of the headphones for optimum performance. We also recommend using the Sony Headphones Connect app to adjust the sound settings and equalizer to tailor-fit your needs. We do appreciate your feedback about its control functions. This will surely help us improve our products. Thanks for sharing your review. ~Ralph
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones that I've used to date. They let me feel like I'm in my own person bubble. My only gripe is how sensitive the speak to chat feature is. If you were to breathe slightly harder then it would activate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thrillerm07, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the superb quality & performance of our WH-1000XM4.
We are sorry if the Speak-to-Chat function of these headphones didn't meet your expectations. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
You can also change the sensitivity of the automatic audio detection in the Sony | Headphones Connect app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Have not yet used them on planes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But they seem to work. Got real quiet when I turned it on. I like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Foodguy, We are glad tohear that you like your new Sony wireless heapdones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Vincent
- Cons mentioned:Price
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but expensive! Great buying experience with best buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyheadphones,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Excellent But For Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent across-the-board but for bluetooth operation. Only 2 connected systems at the same time allowed and switching between these is not user friendly. I was also hoping that connection to a high end sony tv like a1e will be a bit easier and also user friendly. Bluetooth operation on these excellent in general phones is like texting on flip phone experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wowohh,
We appreciate your review of the headphones. Your feedback about the Bluetooth connectivity is greatly appreciated. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph