Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't that durable, I hope the warranty covers them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kathy,
Thank you for considering Sony products. We apologize for any inconvenience caused with your WH1000XM4 headphones, This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To better assist you and ensure the smooth processing of your one-year limited manufacturer's warranty, we kindly request that you contact us via email at socialsupport@am.sony.com. When reaching out, please include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony strikes again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as advertised indeed. Sony truly knows how to put the pressure on the competition in terms of pure quality and performance when it comes to their products. The headphones do everything very well equally across the board in terms of sound output, features/functionality, and the overall build of the product. Definitely a must have if you're looking for a new pair of "cans" to add to your repertoire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThePleasants, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Lilian
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product good brand and good price always
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilianS, Thank you for your positive feedback on the WH-1000XM4 headphones! We're glad to hear that you find them to be an excellent product with a good brand and price. If you have any specific questions or need further assistance with your WH-1000XM4 headphones, feel free to let us know. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great comfortable around the ears. No complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Charles, thank you so much for the 4 Star review!
We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
unecessarily annoying experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had, or they would be if the announcer voice and button press beeps weren't 3-4 times the volume I listen at. They have amazing sound, and amazing noise cancelling but every time you press any button for any reason you receive a sonic bee sting. I tried to power through it but I've given up on these headphones and sony as well because both sets of sony headphones I have do the same thing with no ability to turn it off. I feel bad for hating on these for such a petty reason but there is literally no reason I shouldn't be able to turn off the announcer or beeps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimjoJim,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the voice guidance function. Your feedback is greatly appreciated. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Excellent noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son is having a blast with this. Great for phone calls and music videos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fola,
Great! We're glad that your son is having a great time using the headphones. Good to know that it works great for phone calls and music videos. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the headphones for a year! They are the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaelin,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony's best yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in audio quality with excellent noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbygamer31, Thank you for giving the product a perfect rating! Good to know you like the excellent noise cancelation and sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great sounding headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but they can make your ears warm But they sound good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio, Thank you for the feedback on your experience with your WH1000XM4. We take into consideration all feedback to improve the performance and quality of our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Worth every penny!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a few bluetooth headphones but these are definitely the best. Calls sound great even when walking in busy city streets. The mic is always clear and blocks out street noise very well when talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssilva,
You made the right choice with the Sony WH1000XM4! We're glad that you like the call quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best buy got me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought these for my birthday to surprise me but she wasnt aware amazon had for a cool 100 less and you get a stand! Didnt want to tell her and hurt her feelings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KylaD,
That's awesome! Thank you for the purchase and we're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of the M3’s glad I did upgrade, Sony has done it again !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigcharm,
Great! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thanks for choosing Sony.
~Ralph
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is one of my fav headphones to use for everything, wether is for school, gym, or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanL,
Awesome! We're glad to hear that you like the headphones for your daily activities. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good ear headphones. I like this product. Good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyheadphones, We are happy that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best I love the sound. Just get it and try them out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Concerned,
Awesome! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! I got them on a deal for 200 bucks and its the best 200 bucks I've spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin, great! We're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used but batteries went out in the two years I had them, now I’m trying to purchase another battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you for the review. We're glad to hear that you like the headphones. Your feedback regarding the battery of the headphones is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Requires a lot of set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Boise comfort quiet which I liked well the reviews claimed these to be the best they sound good but I have had 2 updates connection problems and they require a lot of set up even taking pictures of my ears which I still have not been able to accomplish as my phone won’t recognize my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jody, we regret to hear that hasn't lived up to your expectations. We would like to know more about your concern and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Cons mentioned:Price
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, just wish they weren't quite so expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rthr, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
I Love my Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a set for my wife and she loves them so I took a moment to review also and came here to make my purchase of the same Sony's and love them for down time to just get away and enjoys a good movie or listen to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDBlack, thank you so much for the 5-stars rating! We are incredibly pleased to hear that you and your wife love our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & feedback and for choosing Sony!
- Romeo