Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better then “beats” headphones sound and look………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, we're glad you like the sound quality and design of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sound is fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome and the sound quality is insanely good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dulc, That's great! We're glad to hear you're enjoying the sound quality and noise canceling feature of your all-new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these headphones meet my needs. However if I were to compare these to the airpod Max that my wife owns… i think i like the maxes better when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthDad, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the noise canceling feature of your Sony unit when compared with other brand. If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Dude.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of cans. The controls need a little getting used to, but that's easy enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, Thank you for the positive feedback! We appreciate your concern about the controls and for future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thanks for choosing Sony! -Sam
Great Headphones with Multi-Device Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this on my WIndows PC (Win11) and my phone (iPhone 12 Pro). They can be connected to both devices at the same time. Excellent. Use with Microsoft Teams and They work great for that too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dsthilaire, Great! We are so glad to hear that you are happy with the multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Very user/friendly and great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my husband. He had tried the higher price Bluetooth ones and we both found them too challenging for 80 year old people! He is very happy with this model and the ease of setting them up to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, We are glad to know that your husband is very happy with his new Sony wireless headphones. You chose the best for him! WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound quality
Excellent sound and NC.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat Bose hands down. Sound quality and connection are great. Pricey!
I would recommend this to a friend Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones as a replacement for a pair I already had and I have been very pleased with them. They work better then the original pair and I can get incoming work calls clearer on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sdavis123,
That's very nice to hear! Were glad you like the headphones for phone call. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony 1000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These baby’s sound awesome. They have fantastic sound canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1bigdaddy, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I got it. The workers at Best Buy help me and recommend me to get this headphone. And it is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I simply love it. Though it’s a bit big and heavy for a woman’s head yet I love it. I also like it’s blue color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamR, Fantastic! We're thrilled to hear you're satisfied with your new purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Used every weekend to see YouTube concerts in the apartment at maximum volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianM,
That's nice! We're delighted to hear that you enjoyed watching YouTube concerts with our XM4. Thank you for choosing Sony! - Marco
Trouble Charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really good for about a year or so then I began to have trouble charging them. I used them a couple times a week for the first four months then accidentally left them at home when I went on a six month trip. When i started using them again they worked just fine but after about two months of consistent, 6 days a week use, they just seemed to stop charging. I bought new chargers and everything yet they only charged on a whim. I guess “technically” they will charge but it’s basically on a hope and dream. Other than that the headphones work great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaiW,
While we're glad that you like most of the features, we are sorry to hear your headphones do not charge properly. I can definitely see how this would be frustrating for you. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover.
Charging cannot be done.
1. Be sure to use the supplied USB Type-C cable.
2. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adapter or computer.
3. Make sure that the USB AC adaptor is firmly connected to the AC outlet.
4. When charging the headset through a USB port on a computer, try the following as well:
- Make sure that the computer is turned on.
- If the computer is equipped with multiple USB ports, use another port.
- Connect the headset directly to the computer without using a USB hub.
- If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode.
- If the computer is running on Windows 8.1, use Windows Update to update the operating system.
Refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
Resetting the headphones may also help resolve the issue. Visit this link on how to reset the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If the problem persists, further troubleshooting may be required or the headphones may be malfunctioning. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Best noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great!! Great sound and support. Best noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseareBose,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great quality!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset so much that I brought one for myself and gave one to my brother for a gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GinaN,
That's awesome! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Nater2244
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this a lot but I did a big mistake so I'm going to try to get the cheaper one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nater,
Thanks for commenting! We're thrilled to know that you love your WH1000XM4. If there’s anything that we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort
Bluetooth issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones around may 2022. Overall great headphones extremely comfortable and stylish. It's currently November 2022 and the headphones continues to disconnect from Bluetooth. Will be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, While we are glad to hear that you are happy with the design and comfort of your WH-1000XM4, we are sorry to hear that you are experiencing connectivity issues with your headphones.
If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the troubleshooting steps on our help guide link connectivity issues: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Good sound, but a big flaw.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality us really good. But when I turn my head left to right, there is a temporary disconnect. I think I’ll go back to Best Buy swap them out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RAV32,
While we are happy that you like the sound quality of our WH1000XM4, we're sorry to hear that you are having disconnection issue. Please allow us to help and turn this to a better experience. If you haven't returned the unit, you may try these troubleshooting steps. Please check this helpful link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
Hope this helps and thank you for choosing Sony!
Regards,
Marco
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, comfortable headphones, Ideal for long travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spidy, The WH-1000XM4 is indeed perfect for long travel. We're also glad that you like the comfort. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
VERY GOOD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good. I am so happy with it. It is the first one that I bought from Sony and definitely I recommended it. I preferred this instead of the WH1000XM5;for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sarr,
Great! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph