Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are top of the line headphones for anyone looking to splurge a bit in the headphones department. Im just sad it doesnt connect wirelessly to ps5 and ps4 but great purchase otherwise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farooqiwalid, fabulous! We are really thrilled to hear you are satisfied with the overall performance of our WH-1000XM4. We are sorry if it doesn't connect wirelessly with our PS5/PS4 console. We appreciate your input, and we will surely take note of it as we always strive for the best customer experience!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Very good headphones....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the best sound quality that I've gotten out of a pair of headphones , but it is very good. If you're looking for that strong bass boost with your music ...this isn't the pair for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asiasdad24,
That's nice to hear sharing your honest review of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and we're glad to hear your satisfaction as well. Your review will help us improve our future products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds Noise canceling Bluetooth headphones Great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evie, Awesome! We're glad to hear you like the great sound quality, noise cancelling feature, and battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my new headphones! The only thing that could be a minor detail is the minor lag the headphone has when playing piano in my ipad but sides that it's perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaftLC,
Thanks for sharing your 5-star review of these amazing headphones. It's unfortunate that you experienced lag issues. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
birthday gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this for my daughter for her birthday. she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyS, This is a great birthday gift idea! We're very happy to hear that your daughter loves it. Thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. I did have an issue with battery draining before, but I exchanged it and the new ones I ordered l perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Punchy bass, crisp mids, amazing vocals
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its pretty simple and they are easily the best sounding headphones i have had in a very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Padraig, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
get these!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best to get, I am hard and product reviews but Sony really knocked it out of the park with this item. Don't waste your time with bose or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Str8sh00t3r,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
My daughter loves her headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the headphones. She uses them every chance she gets. It was the only gift she asked for and is getting plenty of use!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amarshall, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.... good quality..... just awesome....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoBoi, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
BETTER THAN AIRPOD MAX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent listening experience, worth every dollar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevonteK, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I’ve made in a while relating to wireless music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoM, we're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Not what I hoped they would be
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a lot of complaints about the microphone. No USB option so can only use it with a laptop. The sound is good. Noise-canceling amazing. "Magic" side "buttons" are just awful and the only one that works consistently is double-tap to answer the phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewDHokie, Thank you for choosing Sony. While we are glad to hear that you are happy with the audio and noise-cancelling of the headphones, we are sorry to hear that it did not meet your expectations when it comes to the microphones. We have taken note of your feedback as it will help improve our product.
Should you need assistance with the WH-1000XM4 Headphones, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great noise reduction but sound is lacking!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned the next model down from these headphones for over 5 years and they sound superior! And that is with the sony app and adjusting the sound every which way with the available frequency equalizer. I made the mistake of buying these from bestbuy and now will take a 20% bath on the return!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RONNIEP,
We're so sorry to hear that the WH-1000XM4s haven't lived up to the standard your previous pair set.
While sound preference is very personal, it sounds like you’ve already done the heavy lifting with the equalizer to try and make them work. We truly value feedback from long time owners like yourself because it helps us understand where we might have missed the mark for our most loyal listeners.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’m very happy with the quality and the carrying case is sleek and well sized. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
PERFECT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Really serves the purpose. It is expensive in my opinion. If you really need it, it is worth buying it. Will recommend it to future buyers/users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhey, Thank you for giving the WH1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice pair of headphones that are more reasonable in price than they have been historically. I like using them while cutting the grass and yrying to nap on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryBe, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Very good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome.. I was looking for this quality for years. I feel touch sensitivity is bit high, but that's my opinion as some time it stops song if I by mistake touch the panel. But that can be compromised
I would recommend this to a friendGreat Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite Headphones I've owned. From bose to beat and other high-end headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzC,
EXcellent choice! We're delighted to hear how much you love your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
" We Here To Help "
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sale Associate,Reflect Corporate Mission Better Customers Services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW,
Thank you for your kind words! We're thrilled to hear that you received excellent service during your purchase of the Sony XM4 Headphones. Thank you so much for choosing Sony! Enjoy! -Maria