Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The multi-device support is my only problem with this product. As an iPhone user, I did not expect seamless connectivity but I expected better. Manually selecting the headphones to connect to is an easy solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcr,
We're sorry to learn the multipoint function on your WH-1000XM4 headphones doesn't work properly with an iPhone and another device. Follow these steps if you don't hear sound from the second device:
When you connect with 2 devices simultaneously with multipoint connection, depending on the connected device, the device may keep sending the silent signal even if the playback of the music or video is stopped. In this case, the headset remains connected with the device, and the connection may not be changed to another device. If the sound from the second device cannot be heard after the playback is stopped on the first device, operate in the following order and check whether the situation has improved.
• Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
• Stop the playback of the application on the first device.
• Shut down the application on the first device.
Refer to this article for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Should you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
Really wanted to love these ...but
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this because of the price. The sound quality was good, but was very disappointed in the ANC. My Bose QC2 still does a better job on this regard. Ended up returning these cans.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DreinTX, while we are glad that you like the sound quality we regret that the ANC did not meet your expectations which leads to returning the unit. ANC can be adjusted using the Headphones || Connect App.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Nice headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Works as intended. ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, wow! We're glad you are enjoying your product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
REALLY GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones the best headphones I have bought would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fishy,
We really appreciate you for taking the time to leave us a 5-star review! Your patronage and satisfaction are what drives us to do what we love and provide you with quality products. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Kris
Good quality! Highly recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! I enjoy using it. Easy to to connect to other devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tracy,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best headphones I have ever owned. They, or my phone, have a safety feature on them. I am unable to use them while mowing. Great feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestEverHeadphones,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
GREAT!!! AWESOME HEADPHONE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME! I was using airpods and these changed my life now :) won’t be turning back
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EricaO, Thanks for sharing your feedback. We are glad that your new Sony wireless noise canceling headphones changed your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online order for instore pick up was very easy and fast. Product is exceptionl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldT,
Thank you for the purchase and we're glad to hear your online order was delivered to you in a fast and timely manner. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Excellent for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for my daughters birthday she enjoyed so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianaS, sweet! We're glad your daughter enjoys her new headphones! Thanks for choosing Sony! ~Earl
OK headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I like my airpods better. Audio bleeds out. not the best at noise cancellation either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Maria,
Thanks for reaching out and sharing your honest feedback about your WH-1000XM4 headphones.
We're genuinely sorry to hear that you're experiencing issues with audio bleed and noise cancellation.
Here are a couple of things you can try to improve these problems:
1) Make sure the headphones are sitting snugly and fully covering your ears. Even a small gap around the bottom or back can let sound out and let ambient noise in. Try adjusting the headband or tilting the earcups slightly.
2) Your XM4s have a fantastic "NC Optimizer" feature that calibrates the noise cancellation to your specific head shape, hair, glasses and even atmospheric pressure.
Make sure you've run the optimization recently, especially if you're traveling or if your environment has changed. You can find this option in the Sony | Sound Connect app.
3) Double-check in the app to ensure the Noise Cancelling mode is fully active and not set to Ambient Sound.
4) Also, sometimes a firmware update can address performance issues, so make sure your headphones are running the latest version within the app.
Give those steps a try! Hopefully, they'll help you unlock the full noise-cancelling and audio potential you should be getting from your WH-1000XM4s.
Thanks for considering Sony headphones and for your feedback.
Warm regards,
Estefany
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headset works great !!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Killa,
Thanks for your feedback and we are delighted to hear that you are enjoying your WH1000XM4. Thank you for choosing Sony! - Marco
Purchased as a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift……..96:96::6@.@6.@6.@)my)&.&).)@.)@.&).&(.)@.)@.).6@.)@.@).@).86.&).)&.&(.&(kg(&.&(.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnieB, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect Gift for Growing Teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my favorite niece. She loved it. Well rounded wireless headphones. Holiday pricing makes them even a sweet deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Great! We're glad that your niece is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Tooth Doc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Almost bought the Bose version but the latest model doesn’t fold up. In addition, current ratings put the Sony’s slightly ahead of the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howard,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Xmas gift didn’t expect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an awesome gift for my best friend in the whole world
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 818mijo,
Wow! That's a nice Christmas present! Thank you for purchasing our WH1000XM4. Surely, your best friend will love this one. Enjoy and Thanks for choosing Sony! - Marco
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good deal on Black Friday. Why do we need Bose or B/O?? Half price of them, you can buy this one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
to much for what you get
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the money they aren't worth it I wish I could return them before was to late
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tall,
Thank you for reaching out and sharing your feedback.
We're genuinely sorry to hear that you feel the WH-1000XM4 headphones haven't lived up to your expectations. We definitely want all our customers to be thrilled with their Sony products, and it's disappointing when we miss the mark.
If you're experiencing any specific technical issues with the headphones, we highly recommend you contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is so good and love the color, I can travel with it on the plane . Enjoying it and my music, can watch my videos with it also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovely65, thank you for the awesome review! We're glad to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
ghastly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE these headphones. I will give Sony this much, the sound is markedly better than my WH-1000XM2 headphones. HOWEVER, the battery life is laughable and the connection with both my computer and my phone is reliable for about 5 minutes at a time. The sound canceling is brilliant, but rendered useless by streaming stability that sucks more than SlingTV. I am embarrassed that I squandered the funds on this overpackaged piece of trash. I am now a freshly-minted Sennheiser customer. It’s a shame there is no zero-star option for these reviews. If you have already ordered these things, CANCEL. Sony gets two middle fingers up for this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MORTIMER,
We are really sorry if our WH-1000XM4 didn't live up to your expectations. This is definitely not the experience we wanted you to have. We'd like to help you troubleshoot the problem. If you haven't tried yet, please refer to the below:
For the battery life, the usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. The available battery life significantly decreases when these settings are used at the same time. You may also find the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00271301
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
For Bluetooth connection issue, please follow the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
And if you are having an issue with the Multipoint connection function, this can be fixed by making sure that your devices are properly connected to the headphones. For instructions, check out the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936.
And for the noise canceling function, you may find the following links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
Lastly, to ensure you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
#1 For Noise Canceling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd say as of these review these are still the best Headphones on the market. At least to the standard of Noise Canceling is concerned. The set I have at least a year old and still and great condition. Until Sony or the competition can produce something better, these will remain my goto.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrentW, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl