Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Not as blue as in the images but great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mainly bought these for work and they work great! Only complaint is that they aren't as blue as look in the product images.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fociFresnel, we're glad you are enjoying our industry-leading noise canceling headphones, Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely your money worth and I like how loud they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarahi, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Perfect gift for office supervisor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Son-in-law loved these headphones. I gave them to him as a Christmas gift. Had all the features he was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pb348,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are some of the best for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erick,
Awesome! We're glad we were able to give you a great deal. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Title
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this expecting to use it for multi purpose application for gaming and for travel if need be and once you try to use discord and play a game it cuts out and will only play game audio. I did some work arounds and still don’t work but overall they were good headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyP, We are sorry to hear that the WH-1000XM4 did not meet all of your expectations. We'd love to ensure that you get the best out of your headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
They were okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally in my opinion they are really over hyped. They are so light and i was so scared they would break any minute. The sound quality is okay, 7/10 for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rowan, Thank you for the feedback on your experience with your Sony WH1000XM4. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. To ensure optimal listening experience,
please download the Sony | Headphones Connect App. This app allows you to choose a variety of presets and custom features that tailors sound to your personal preference. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Lil big
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything except they run lil big, but I love these more than pro beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naylove,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
Overpriced and underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because they were supposed to have some of the best sound deadening in the industry, but it was mediocre. I have Soundcore Q60’s that do much better sound deadening overall, and are a fraction of the price. Sound quality also was not great compared to open back headphones. I would recommend a pair of cheaper headphones for sound deadening and investing in a good pair of open back headphones for when sound deadening is not needed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bidd,
We appreciate your feedback regarding the noise cancellation of the headphones. To make maximum use of the Noise Canceling function, set the Adaptive Sound Control to off (via Sony Headphones Connect app), and manually adjust the Noise Canceling or Ambient Sound Control. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for shopping Sony.
Regards,
Jess
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my son's needs. Performance is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandz, That's wonderful! We're glad that your son is happy with his new headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig
One of the best in market
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how seamless is switching between devices. The only thing I don't like is dpeak to talk feature, it doesn't stay disabled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichaS, We're glad that you like the headphones feature. You can enable/disable speak-to-chat. To disable it, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.
With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony.
Erin
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, they definitely live up to their reputation. Many features on this device really separate it apart from most headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Great! We're glad that these headphones have met your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I even recommend to other family members.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, Great! We're very pleased to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam
Could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were great and were up to the mark on all the aspects they are known for, but my only issue was when switching between devices I had to manually disconnect and reconnect. unlike beats or airpods max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harsha, We are glad that you like the the features of your new headphones. We are sorry if you have to disconnect and reconnect the unit when switching between devices. The WH1000XM4 supports multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really great headphones and excellent quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrrr, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl
The best got better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did it again. The best got better ...........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eldenjoel, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Nice headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headset. I wear it often for watching TV. Noise canceling is awesome but every time I laugh and yawn I have to push the button. Oh well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robjs76, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good Quality Sound. Worth The Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chose these after researching reasonable alternatives to Apple Airpods Max and am not disappointed. Sound is impressive and noise cancellation is reasonable. My guess is that the Apple headphones are more comfortable on the head after a while, but these aren't bad at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juanita, You've made an excellent choice! We're thrilled you like the excellent sound quality and noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
wh1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to compare it to. I assume the reviews are correct. Noise canceling works very well. Maybe expected more in the audiophile area.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonoranson
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony!
~Ralph
THE headphones I've wanted for a year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps getting better the more I use them, quite literally
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaL,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son but he didn't use them so my daughter kept them. She loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paloma180, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam