Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones after eight months of use. Easy to pair, great sound, supremely comfortable even with my glasses (this frames though). If something happened to mine I'd buy another pair, no questions. I use them with a variety of devices (iPhone, MacBook, Sony X900H TV, Switch) and appreciate that they include the option to run a wired cable. Battery life is strong, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi squidge,
Amazing! We greatly appreciate your enjoyment with the WH1000XM4 headphones. We're glad it suits your needs and expectations. Nice to know your like the easy connection, amazing sound quality, comfort and long battery life of the unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks you for choosing Sony! - Kris
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a bit now and they're absolutely fantastic. The Audio quality is fantastic. You'll be surprised at how amazing music sounds and you just want to listen to every song you know so you can see how it sounds now. It is super comfortable, has a good battery life, and comes with a great case. My only complaint would be the build quality as it feels a bit cheap
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wolverium,
Fabulous! We are extremely pleased to hear you are satisfied with the incredible sound quality, comfortable fit design, long-lasting battery life, stylish carrying case, and overall performance of these headphones. We greatly appreciate your feedback with the build quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are awesome, sound and battery use are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome review, VanT!
We’re thrilled to hear that you’re loving the WH-1000XM4! Even with newer models out, the XM4 remains a fan favorite because that combination of industry-leading sound and long-lasting battery life is hard to beat.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best and Worst All in One Pair of Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write reviews, but the experience I've had with these warrant writing a review. Buyer beware. Pros: (when they work): Unmatched noise cancellation Decent call quality Most comfortable pair of headphones I've worn. I often use them 10 - 12 hours a day in the office. Great app and features Really good sounding with music, with customizations through the EQ. If you have a device that supports LDAC, higher quality wireless audio Great battery life Cons: Quality, Quality, Quality! It took three pairs of headphones initially before I got one that worked correctly (the first two pairs failed within the 30 day return window). My 3rd pair has recently developed a nasty bug that requires a warranty replacement. That's 4 pairs of headphones *in one year* I work in an open office plan, and these are my go-to headphones for comfort, noise cancellation and making calls. If they weren't soooo good when they work, I would have abandoned these long ago. Prior to owning these, I used the Sony WH-1000xm3 headphones for almost two years. That entire time I didn't have any issues, and they were still in great shape after 2 years. I wish Sony could figure out the quality issue on these. When they work, they are the greatest wireless headphones I've every used. However, when they glitch they aren't using even if they were provided at no cost. It's the Best and Worst experience all in a single pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobotHarris, we're glad you like the noise canceling feature, comfort, and sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better issue you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They pair seamlessly to my devices and being able to have them connected to 2 devices is amazing. They feel incredibly comfortable on my head, even after using them for long periods of time. They charge surprisingly fast and last a very long time. The noise cancelation is really good and the sound quality is amazing as well. The included usb-c cable is a bit on the short side but having usb-c in itself is a great addition.
I would recommend this to a friendGreat Headphones only one downside for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to both my laptop and phone at the same time. The noise cancelling is fantastic. Music quality is great. The comfortability is great too. I can wear this for a good 4 hours or so and not be uncomfortable. Like most headphones they do get warm so you do have to take them off get a breather. The battery life is fantastic. The only downside I have is when connected by wire, the headphones do have their bluetooth connection turned off. So if you are connected to a xbox controller you can't connect to your phone over bluetooth. But other then that they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kosta,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the wired function is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Comfortable, Lightweight, Long Battery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, Lightweight, Long Battery, Awesome Noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techexplorer, Glad to hear that you are happy with the battery life, comfort and noise canceling of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing sound quality and product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing ANC and sound quality. Even provides a great feel and comfort in the flight to reduce a lot of noise and enjoy the music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akshant,
We are immensely pleased to hear that you are enjoying the amazing ANC and sound quality of the Sony WH1000XM4. It's great to know that they provide comfort and effectively reduce noise during your flights, allowing you to fully enjoy your music. Thank you for your wonderful feedback and for choosing Sony!
Regards,
Dominick
Best headphones I have ever owned!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever owned! I was never the one to splurge on headphones until I had a really long flight that I wanted to be able to sleep on. First off the music sounds incredible. I have listened to tracks that I love and have listened to hundreds of times and have noticed little nuances of the song I've never heard before. The treble hi and low ranges are insane and the bass hits just hard enough with no cracking or other issues. The noise cancelling feature works so well I still can't believe how good it is. I also love the fact that you can put your palm over the right earpiece to deafen the noise canceling allowing you to hear other people or important things like announcements without taking the headphones off. Google assistant works very well allowing me to call, check notifications, or text without having to pull my phone out. I guess my only negative thing I have to say about them is sometimes if i lean my head and it hits my shoulder during a workout the motion control on the headphone will change songs or mess with the volume. All in all this is the absolute best pair of headphones you can buy in my opinion and totally worth the money. This may be the best electronics purchase I have ever made! If you are on the fence about purchasing them but have the money to do so I would definitely recommend these over anything!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer! Thank you so much for your awesome review! Glad to hear that you are happy with the sound quality and noise-canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Amazing comfy headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, very light and super comfy I can wear them all day long without feeling discomfort. Sound-wise they're great, nice rich bass although I would've loved a bit more volume. Noise cancelling in my experience with these is no joke, with the self learning software you will barely hear anything else, with music pumping out or not. Just some occasional hissing while used in pure noise cancelling.
I would recommend this to a friendBest sounding headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had many headphones over the years and these are the best sounding headphones I've ever heard. Very easy to use and great battery life. Only complaint goes for all modern wireless headphones. They all need more volume. I know they design them to not damage hearing but I've been listening to loud music for 55yrs and take full responsibility to my hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Great! You definitely made the right choice. We're truly happy you're enjoying all the improvements we made on these headphones, especially the ease of use and excellent battery life. Your feedback regarding the volume is greatly appreciated. If you're having low sound level when listening to music, refer to this link here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess
THE BEST MONEY I’VE EVER SPENT!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im impressive about the quality of the sound technology, i like it very much when i take the headphones off is stop the music so is save the battery, also i can play in same time on 2 devices, and i like it so much when the volume is with touch on the headphone also can change the melody from there. Great sound, great technology, great brand. I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron, Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Headphones A
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using these for a couple months, I switched from AirPods to these so that I could go to the gym and not have my headphone fall out. I unfortunately haven’t gone to the gym yet to try them out but I can say these are a bit more technical than I thought. Maybe it’s just me, but the app is weird and I don’t think the sound quality is as good, bass is great and to be able to change the sound quality to what your listening too is cool. They are quaint and cute! I would recommend them, sony has been around for a long time and they make quality products. I recommend these. Battery life is out of this world, I use them off and on for a week each day and everytime I come back it has battery and the Bluetooth is okay, it won’t connect right away which I dislike anddd I can’t use Siri
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleM, Thank you for your detailed review of the WH-1000XM4. We're glad to hear that you appreciate the battery life and bass quality. We understand that transitioning from AirPods to the WH-1000XM4 can feel a bit technical, and we appreciate your feedback on the app and Bluetooth connectivity.
Regarding the sound quality and Bluetooth connection, we recommend ensuring that your headphones have the latest firmware update, as this can improve performance and connectivity. If you continue to experience issues, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We hope you get a chance to try them out at the gym soon and enjoy the secure fit. We appreciate the recommendation and thanks for choosing Sony! -Sam
Best Headphone I EVER USE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is worth it. Of all the headphone I've EVER used, this is the best one. They're comfortable, better battery life, and really great control functionality. Definitely recommend this for someone who needs a high quality headphone!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Kenepshin! We are immensely pleased to hear that of all the headphones you have used, you consider the WH-1000XM4 to be the best.
It is rewarding to know that you're enjoying the comfort, which we designed for extended listening sessions, as well as the long-lasting battery life. We also put a great deal of effort into creating intuitive touch controls and smart features, and it's wonderful to hear that these functions are making your experience even better.
Your recommendation for anyone who needs a high-quality headphone means a great deal to us. Thanks again for choosing Sony and for your support!
Best regards,
Gus Sony Social Media Team
TREMENDOUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendous especially for the price. Don’t need to upgrade to the version 5 or 6 if you can still get these. Comfortable. Don’t smudge. Clear sounding. Noise canceling is insane. You’ll hear only your inner thoughts lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB,
Thank you so much for the fantastic 5-star review! We're elated to hear how much you love the Sony WH-1000XM4 headphones. It's wonderful to know that you find them to be a tremendous value, and we completely agree—they're a testament to our commitment to quality audio and innovation. We're also glad that you appreciate the comfort, exceptional sound clarity and industry-leading noise cancellation.
Thank you for choosing Sony!
Best regards,
Dominick
Sony is at the top of its game!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tested both the latest and very expensive Bose and Sony headphones. I came to the conclusion that Sony beat Bose on every element. The features that Sony have are very impressive for the price. They are very comfortable and not heavy at all compared to the competition. I highly recommend this headphones if you are looking for amazing sound, great Bass, amazing noise canceling and great looks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek27,
You made the right choice with the Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Headset
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like the design and evrything, the nooce cancelling it's really accurate and the accuracy of the sound it's exccelent
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, RafaeleM!
We are delighted to hear how much you like the design of your WH-1000XM4 headphones! It's especially rewarding to know that you find the noise cancelling to be really accurate and the accuracy of the sound to be excellent.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best Headphones out there.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. Blows Bose away. Noise cancelling is top of the line and I love how they can connect to two Bluetooth devices at once. I can be listening to YouTube and get a phone call and my computer will automatically pause YouTube for the phone, then automatically resume once I hang up the call. They're also very comfortable. I can wear them all day without any discomfort. Battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlotteNative,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best Noise-Cancelling Headphones I’ve Ever Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuryanshD,
We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.
Thank you for being part of the Sony family
Regards,
Dominick
Great Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling, Great Bass, Excelent Battery life, Nice confort. Will recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metrixx3,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph