Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Great headphone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product! Definitely worth the money! Works great no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Cons mentioned:Volume
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is the volume? A salesperson told me these would pump out the volume and bass better than Beats Pro or Beats Studio 3. He was wrong. I have wireless headphone from Seinheisser, Klipsch and Beats. Beats is the loudest, most bass kicking headphone out of them all. I returned them them within hours of purchasing these. Don’t bother.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MamaSal05,
Thank you for purchasing our WH-1000XM4 Wireless Industry Leading Noise Canceling Overhead Headphones.
We regret that these headphones did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. We truly appreciate all of your feedback as it helps us improve our products.
Although we cannot compare the subjective experience of sound quality between these headphones and other brands. we can guarantee you that these are designed to provide exceptional sound quality. When designing this version of the WH1000X we payed close attention to this detail because it is highly sought after from our customers.
In addition, you can also customize the sound to fine tune to your music using the headphones connect app. This will give you more control over your headphones and their performance.
We apologize for the inconvenience, and we hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for working out at the gym, I gave these to my son for his birthday.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Alex! We're glad that you are enjoying your XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Wind Noise In Right Ear Cup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these and on day one I noticed an issue. The Ambient Sound Control is causing a wind-like sound in the right ear cup. When I turn it off in the setting the noise stops but automatically turns back on because of Adaptive Sound Control if your action changes. The ANC isn’t as good as the AirPods Max but I returned them because of the condensation in the ear cups. I was hoping these would be a keeper because of all the hype I saw and read about them online but sadly in my opinion they didn’t live up to the hype so I’m returning them.
No, I would not recommend this to a friend Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amaizing headphones!!! I would like to get an another one soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilianoG, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony XM4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase by far! Headphones are great & I have no complaint whatsoever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzequielL, You've made an excellent choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Over a year, still working well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Bluetooth headphones I’ve bought in a while. Had them for over a year now and they’re still as good as new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shrimphub, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Fantastic headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! Well worth the price. Very easy to setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RalphR, We are glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Coolio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sauce. Totally epic these are mondo groovy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mastershake, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Flight companion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a fairly good job on recent flights. Still, not completely quiet. But definitely helped!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
We're so glad that you are enjoying the overall performance of your WH-1000XM4 and it does have an effective noise canceling for commutes/air travel . The noise canceling function primarily works for noise in the low-frequency band (train, airplane, engine noise). Although noise is reduced, it is not canceled altogether. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Thanks for your purchase and for choosing Sony!
-Jess
Best product ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these !!!!! Made the best purchase ever !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosarioV,
That's great! We're glad to hear that you love your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Requires geek to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in comfort, quality of sound and set up issues. Could not get sound from new smart TV to pair with them and they would only work when wired to my iPad. Ear pads were fine but head band hurt after awhile. Granted, 95% of problems probably could have been corrected if I paid over $200 to contract with Geek Squad to fix, but I sincerely have a problem with the new “smart” technology requiring the services if trained technicians to set them up, especially when manufacturers brag about how easy set up is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PegM, we're sorry to hear that you have an issue with the comfort, sound quality, setup of our industry-leading noise canceling headphones. For sound quality issues, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
You may slide to adjust the length of the headband to achieve more comfort. This unit requires the A2DP Bluetooth profile for Bluetooth audio. Please make sure that your device supports the said profile.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphone., satisfied, I bought 3 for my nephews and my niece
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, CecilleM! We're glad that you are enjoying your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Excellent headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son was so happy with this headphones. He had expensive headphones but he like this the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryT,
Great! We're glad that your son in enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
fav headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good to use to study and for walking around
I would recommend this to a friendBrand response from SonyListens
Posted .Hello alejandra,
Thank you for this awesome feedback. We are delighted that you enjoyed using your Sony WH1000XM4. No more distractions and you can now concentrate on your studies when you have this on your head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Mr. Freddie Robinson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were purchased for my granddaughter. She raves about the headphones as she uses them to practice with for color guard. I've never heard her happier about a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieRobinson,
That's awesome! We're glad she is happy with the headphones. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for supporting Sony!
Regards,
David
Fire
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones in 20223 is super clean musicc
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pemilgaming12,
Awesome! Thank you for your feedback and we are truly happy that you are satisfied with the audio quality of your WH1000XM4 and for making it your best headphone for 2023. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Get XB-900H instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find 1000XM4 very comfortable and exchange them for XB-900h. For my taste 900H has the same sound quality and fit my ears much more comfortable and they are twice cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay,
We regret to hear that you had to return the WH1000XM4 headphones because they didn't live up to your needs. The WH1000M4 does feature an adjustable headband for optimum fit and comfort. Using the Sony Headphones Connect app, you can also adjust the equalizer function to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve your products.
Thanks for sharing your review and we hope you enjoy the Sony WH-XB900N.
-Ralph
great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing headphones, lots of utilities with the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nocturne, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Quality sound on the go
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeTythin, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl