Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Amazing product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth your money!! Love this! I can’t go back to the other headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ku23, We are happy that you love your Sony wireless noise canceling headphones worked well during your 16-hr flight. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Very user friendly & amazing the battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and quality would PRESENT. I found the app with its many features were fun to play with. Within an hour my left ear began to feel discomforted, I gave myself a week to adjust but couldn’t come to finding it comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shroomy7363,
We're glad that you like the sound quality and app features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic! Im very happy with this purchase ☺️!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Klipsch1968, we're glad you are happy with your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Great headphones, maybe buy the extended warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones Jan 2021, they worked flawlessly until about April 2023. Apparently the ANC mic's inside the earcups can malfunction (some people say that earwax gets in them) mine did not have anything on them when I took it apart. The only problem is that when these malfunction, there is a super loud noise emitted from the speakers which kinda hurts if the headphones happen to be on your head. Only fix is to send into Sony for a fix. Bummer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danman, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. We'd like to check your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Great quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound quality is top notch. They are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spark,
You made the right choice! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones but it does leak sound a lot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenN,
We are sorry to hear about the sound leakage you are experiencing with your WH-1000XM4 headphones. To improve the seal and minimize audio bleed, please ensure the earcups are fully covering your ears without any gaps caused by hair or glasses, and try adjusting the headband for a tighter fit. You can also use the Sony | Headphones Connect app to run the Ambient Pressure Optimizer, which helps calibrate the noise canceling and seal based on your current wearing conditions.
Thanks for choosing Sony.
Best regards, Eliab
Its cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good!!!!——•————————-•–———•——-——-———-•———-–•-———•
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosB, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Will Not Connect Bluetooth - XM3 Better Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the first Sony WH-1000 since release and loved it. I upgraded to the WH-1000XM3 and it sounds better and is more comfortable than the WH-1000. The reviews out there for the WH-1000XM4 report it to be so much better than the XM3 version and we needed another headphone for my son, so I decided to try out the XM4. Both my XM3 and this new XM4 are updated to the latest Firmware through the Sony app. I didn't find the XM4 to be more comfortable than the XM3. In fact, I felt it had less padding and was not as comfortable as the XM3. The side controls on the XM4 cup are not sensitive enough and often nothing works when compared to the XM3! I could easily connect to my cell phone with the XM4 and conduct updates but I primarily use the headphones to listen to my TV through a Bluetooth transmitter. The XM3 has worked fine for a few years but I was going to give them to my son and use the new XM4 but no matter what I did I could not get the XM4 to connect to the Etekcity Bluetooth Transmitter & Reciever Adapter (EA-TR1)! I reset the transmitter several times and was always able to get the XM3 to connect but the XM4 would not connect via Bluetooth. I am not able to provide a sound comparison for this reason and have decided to return the XM4 and keep my XM3 and get my son another brand. Over comparison of XM3 to XM4: - XM4 not as comfortable. - XM4 controls spotty. - XM4 Bluetooth connection to varied devices is spotty. At this time I can not recommend the XM4 when compared to the XM3. Also my experience with the original and the XM3 was without issue unlike the XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CFH2018,
We regret to hear that you had to return the WH1000XM4 because it didn't perform to your standards. The headphones feature an adjustable headband to achieve the best fit and comfort.
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
When pairing the headset, make sure that it is in pairing mode. Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.
These steps might have changed your experience. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Sounds for son
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas and he’s never without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Sony fan but these headphones are awesome I just purchased today and I have not been able to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happyinflourtown, We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome with 5 star rating. …………………..**********************************
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Daily Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy listening on headphones that are easy to use. A match made in heaven!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMB6, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones, fair price, slightly confusing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on sale for Christmas. Excellent headphones. Slightly confusing to use with wire, but they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoisE, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my boyfriend and he loves it. I totally recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieS, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sounding and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying Sony headphones. Researched these over the last several months before release. Glad I held out on buying something else.
I would recommend this to a friendThanks Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re amazing and they were on sale. Thanks Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanC, We are glad that you now have an amazing pair of headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she loves them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiyaJ,
You made the right choice! We're glad that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with a very nice carrying case and it’s extremely thin. Great to carry around, doesnt take up much space
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mariopartygamer,
Thank you for your purchase and for your feedback. We are truly delighted to hear that you are happy with your new WH1000XM4 especially with the carrying case. Thanks for choosing Sony! - Marco
Best noise cancelling headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go and get this headphones, they are overall the best in every single department, first Sony headphones I own and totally happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17,
You made the right choice with the Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph