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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 12,589 reviews
  • Rated 4 out of 5 stars

    Better than I imagined! Outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extraordinary sound options for all musical tastes. For my taste the base is perfect. Fit is also extremely comfortable for long movies or concerts. There's a learning curve to fully appreciate and try all that they can do. Be patient. Pairs extremely well with my lg V60 phone both wired and wireless. Also pairs well with Samsung Q80T TV. (must download app and follow the instructions!) LOVE auto shut off when you remove them and pick up right where you left off when put back on! Can also be customized to your own ears. Worth the money! You will have these a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAR212, Thank you for taking he time to write such a thorough review of your WH-1000XM4. We're thrilled to hear your purchase went well and it exceeded your expectations! We're also glad you like the features and incredible sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase! -Jess Sony_US

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good comfy good quality really nice I would recommend good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phyz, Awesome! We're very happy to hear that you're enjoying these headphones. Thanks for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Pretty decent

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall it had really good noise cancellation but the sound quaity could be better. really good comfort and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Solomon, thank you for sharing your experience with the WH1000XM4. We are delighted to hear you're enjoying the noise cancellation function and their comfortable design –remember to use the Sound Connect App to customize the audio settings and take the sound to the next level! Thank you for choosing Sony! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Loving the noise-canceling, sound & battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot for work, on various transportation modes. These help to identify eqch scenario and cancel the background noise effevtively. I can do it either via the headphones on the side, or through the easy to use app. I made it through three separate airports with half a battery to spare on a recent trip north. I was also able to walk and talk via my phone with them on too, and had no complaints from the other end about background noise or static. I don’t use these at a PC for gaming since they’re bluetooth/nfc (they’re not meant for high speed gaming!), but they do connect to a pc as well as a tablet very easily, and the music / spoken word sounds great there, too. Good bit of kit for a traveler or wfh type user.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HomeTraveler1028, we're glad you are enjoying your headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a big fan of the Beats Headphones and Bose Sound Link series. I own both of them: beats on-ear and Bose around-the-ear headphones. My ears feel a lot more comfortable with the over-the-ear style headphone. I was looking for a new headphone option when I found the Sony WH1000XM4 series. I was instantly captured! The sound is incredible! The noise-canceling feature is perfect, in my opinion. The app you use with this headphone is something else, and so many settings can be used to tweak your sound. I wanted to use these headphones while walking and hiking, but I would not recommend them if you are a person who sweats. The headphone does not like moisture. The instructions that come with the headphones go deeper into the subject. I did it anyway. I will not do it again. I am very satisfied and pleased with my purchase. This is one happy customer!! I love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpeckCase,

      That's very nice to hear! We're glad that you're enjoying the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    So far, the best headphones I've had in this price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ears down the best headphones I've ever had. Over the years I have had all sorts of brands including Beats and Sony, mostly on ear versions. Over the ear is clearly better and where these win are with comfort and battery life. The battery is long lasting and the comfort to match. The ability to connect to two bluetooth items is another winning play in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LittleByrdEee,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Not bad but pricey

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product. I ended up returning simply because I don't think they are worth the money. Full price 300 on sale 250. Its a lot for a product i wont use every day and a product that has a lot of reviews complaining about the hinges breaking and sony not doing anything for their costumers. I bought the xm4 and the xb910n together and honestly the xm4 are better. The anc is a bit better. The sound is more balanced and they have speak to chat and a sensor that pauses the music whe you take them off. The xb910n are missing these features. And they are not as balanced soundwise like the xm4. But. I paid 120 dollars (sale price) for the xb910n vs 250 to 300. I couldn't justify the price and the anc on the xb910n is not bad. The sound is good once you play with the EQ a bit, the battery life is better than the xm4s and the codecs supported by the xb910n are exactly the same as the xm4 so hi res audio is possible to be listened to on both. I am a musician so i care how well music sounds. But i dont consider myself an audiophile. I hope this is helpful. I enjoy tech but i tend to be a little frugal and i also dont find important if someone notices if im wearing a 250 dollars headphones or 150 dollar headphones as long as i get what im looking for. Thanks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Admecastillo,
      Thank you for sharing your honest review/feedback with our WH1000XM4. We truly appreciate this. While we're glad that you appreciate the audio quality and capabilities of our XM4 and XB910N, we regret to hear that you had to return the item. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We hope you still consider Sony in your future purchase! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound quality, excellent noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, excellent noise cancellation, comfortable fit. And once you learn how to use the app to change settings for things like touch control, it's nice to have the flexibility to control those options. Wish the headband was made of stronger material to withstand pressure from, say, wearing the headphones in bed while sleeping on your side every night. Over time this will break the headband, as I've discovered. Still, that's probably an unusual use case so I won't ding the rating for that. Definitely recommended, especially as a lower-cost alternative to the more recent WH1000XM5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyC,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, fit, comfort, and dedicated app of the headphones. Your feedback about the headband design is greatly appreciated. Rest assured that these headphones are made with premium materials. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    great headphones with some of the best noise cance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They do a very effective job of reducing/eliminating background noise. They are so effective that when I take them off and you hear the hum of the AC or the whoosh of the air moving, it sounds loud! You get used to the dead quiet very quickly when these are on. It can be so quiet that it may cause some people discomfort, so it's nice that there are adjustments available to allow some amount of ambient noise in. They also pair very easily with multiple devices (I have mine paired with a Mac laptop, a Windows laptop, my phone and an Android tablet). There are tons of reviews on youtube and other places online that go into way more detail that I could in this small area, so check those out, but the take away from all of those other reviews is these are some of the best, if not the best sound cancelling consumer grade headphones. I have to agree with that after testing (and buying) a number of others. I've found these to be pretty comfortable to wear for all day conference calls and the audio quality is great for music and voice. The carrying case is a really important feature for me since it protects the headphones in my backpack when I'm traveling. Overall I'm extremely happy with these and would buy them again if I lost or damaged them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rsouthern,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sonyss

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever owned. I’ve always had issue with headphone hurting my ears but these never cause the issue. You can wear them for hours and still have the same comfort. I love the color too it’s this beautiful midnight. Like a rainy Seattle. Also if you go to the gym often I would always have my headphones slide off but these are so form fitting where they don’t. I love these. You won’t regret buying they will forever be my favorite. I LOVE MY SONYSS!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UrsulaS,

      You made the right choice! We're thrilled that you are enjoying the fit, comfort, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing headphones, if you’re on the fence buy it!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perplexingly good. They have amazing sound quality that you can adjust to fit your needs with the app that these absolute gems use. They have a hard shell case unlike there older brother the XM5’s which comes with a soft shell one. They’re very nice and out of the way to carry around and the bass is in your hands because you can adjust it however you want. If you’re on the fence about buying this item and it’s on sale just buy it, you will NOT regret it one bit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaidenD, we really appreciate your positive review of our product. We're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Use them everyday, genuinely block out all noise even in large crowds. The base is amazing. Lots of ways to customize the sound just the way you like it. Also very comfortable! Overall 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaraJ, We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony and for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Gods gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally changed my life forever. It’s so comfortable and it’s so easy to throw on. It has a very clean look and it sound really good. It doesn’t feel like a weight on your head, it feels really light. It’s so amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasmine, great! We're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing Wireless Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Sony-WH-1000XM4 wireless headphones in Midnight Blue for 3 months now. I bought these originally to help with flying anxiety and they served that purpose well but I didn't expect how much I would use them beyond that. I now use them in conjunction with my earpods for mobile listening, swapping between the two depending on the situation. Overall These headphones are amazing. I am very happy with the sound quality. Soundwise gives me everything I want and you can adjust things like the bass in the sony headphones app. The app works well enough and allows you to set the devices your headphones connect to (can have 2 connected simultaneously). The noise canceling performs best on constant sounds (which I think is where all noise canceling functions best). Additionally the sound pass through feature I have found to work as promised. The physical feel and interface is great as well and I love that is has the functions that work with my iphone/ipad such as double tapping the right headphone to pause/play. The headphones fold up nicely into a carrying case that is protective and works great for me carrying these in a backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boltron,

      Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever , super ligth amazing sound and noise cancelation top tier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RubenL!

      We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Best pair of headphones you can buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality sound I've heard from a headphone set, easy to use, noise canceling works great, it's comfortable to your ear and battery last for hours I would recommend it to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jesus,
      Thanks for the feedback and for the recommendation! We're glad that you are pleased with the audio quality, comfortability, long battery life and with the superb noise canceling caapbility of our XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 3 out of 5 stars

    I was happier with bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Bose and Apple guy. Then I bought Sony. I’m a fan of Sony. But the Bluetooth connection on this headset keeps dropping. It’s not as intelligent as Bose when automatically switching between my phone and fire tv. The touch controls were annoying, I had to disable it so now I can only control the volume via my phone or tv - but worth it to remove the annoying feature. Sound quality is better than Bose but not by much (q35). It’s tighter than my Bose and pressing on my ear so I have to take a break when wearing. Noise canceling is better in Bose. Great to wear if you have glasses.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rion,

      We are glad we could earn you as a fan and that you recognize the superior sound quality of the WH-1000XM4 headset! We apologize for the issues you are experiencing with the Bluetooth connection dropping and the multipoint switching not being as seamless as you'd like; this is often linked to the "Prioritize Sound Quality" setting, and we recommend changing it to "Prioritize Stable Connection" in the Sony | Headphones Connect app to improve connection reliability. Regarding comfort, the clamping force is a design element for optimal acoustic sealing and Noise Cancelling performance, but we are sorry to hear it feels tight. Your decision to disable the touch controls is a valid way to customize your experience. If the disconnection issues persist after changing the setting, please ensure your headset firmware is up to date, or contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Why did I put off buying these for so long???

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been planning to buy a pair of Sony 1000X headphones since the original MDR-1000X came out, and I finally pulled the trigger and picked up a pair of 1000X-M4s on Black Friday. I knew they were good headphones—I've always known they're great headphones—but they STILL exceeded my expectations. They're comfortable. They have excellent noise cancellation. And the audio quality, especially on the high end (vocals, snares) are HANDS DOWN the best I've ever heard. I genuinely couldn't believe how crisp and smooth the audio is. They're feature rich, especially with the companion app. I'm not the biggest fan of the touch controls, but that also might just be something I need to adjust to. Seriously, buy these headphones. You will not regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      Finally! Congratulations on your new Sony WH1000XM4. We are very happy that you made the right choice in getting your own XM4. We are thrilled that our XM4 exceeded your expectations. Enjoy the comfortable design, excellent noise canceling feature and audio quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Good Audio cable!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, dont have to charge that much as well as having the option for an audio cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really shuts out noise & great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to share an office while working at home has been a real struggle. We both are in different zoom meetings all day and it was very hard to focus on my own meetings with all the talking behind me. I splurged on these and it was instantly like entering a personal soundspace. I can even have meetings while the gardener is working outside. It’s not that you can’t hear any ambient noise, it just sound muffled and far away. There’s a great feature that you can pair with two devices at the same time. It makes it easy to quickly switch back and forth between work meetings and other media. The sound quality is fantastic too. The best sound quality of any headphones I’ve ever owned. Also, my coworkers say my voice is clear in meetings and with noticeably better sound quality than my other headphones. They are comfortable, but I wear glasses and like all headphones can get uncomfortable after several hours of wearing them with glasses. The battery life is very good too. I’ve never run out of power even after a long day of meetings. They seem to charge fairly quickly too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nano,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.

      ~Ralph Sony_US