Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Satisfied as always!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent as ever! I have been a Sony headphones user for decades! Happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mele,
Awesome! You made the right choice with Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sandra Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took headphones on a recent trip to Europe and really enjoyed them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad2022, Awesome! Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Wife loves them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife likes them so much I have not had the opportunity to try them yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dude,
We're thrilled that your wife is enjoying these amazing headphones. You'll definitely enjoy them as well. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
These things warm your cold ears!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was wonderful however our ears really got hot after awhile. We went to a different brand.... problem solved
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark98236,
We're glad that you like the sound quality of the headphones. It's unfortunate that you didn't have a complete experience because of its comfort. Your feedback is greatly appreciated. The headphones feature an adjustable headband to provide optimum fit and comfort.
Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
- Pros mentioned:Sound quality
Epic Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones, i am excited to use them more and more. These blocked out all of the background noise on my 8 hour flight. Love the smart touch features on the end. Sound was very concert like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustyD,
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Fabulous! Very very happy! Always buy SONY for entertainment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony - WH1000XM4 Wireless Noise-Cancelling Over
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Television,
Thanks for choosing Sony and we're glad that you like your WH1000XM4. Enjoy! - Marco
Combination of old and new technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, All new features and old features. Has USB Type C and also cam connect with Aux
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amda, Great! We are thrilled to hear you're enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good Stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones work as they should and not too expensive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi farley2277, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one very good to use. That I like to buy a lot of things from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokeless,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
irregular bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth is irregular, interrupts very frequently and has very little range
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EPTechGuy,
Thank you for your purchase and we regret to hear that you are having Bluetooth connection issues with your Sony WH1000XM4. We would like to help you troubleshoot this and turn this to a better experience. You may try and set the headset to “Priority on stable connection” mode. This will allow the headset to have a stable Bluetooth connection while playing. Please check these helpful links.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony is king
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still the best in the business for work and travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TifJ,
Great! We're thrilled that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Yel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.???? Don’t know yet. They are Christmas present ant still under the treee
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClarkCabin, Thank you for the 5-star rating! We hope to hear all about your experience with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Everything's good, but the noise-canceling.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones very much a good self quality, good bass, etc. But I had to return them because the noise-cancelin was too strong for me giveing me a headache, even on the lowest setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
While we're glad that you like most of the features, we’re sorry to hear that you’re experiencing discomfort and pressure on your head while using our WH-1000XM4 headphones. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended.
It's important to adjust the slider before wearing the headset, as improper positioning can lead to discomfort and diminish the effectiveness of the noise-canceling feature. Additionally, incorrect placement may interfere with the wearing detection function, potentially causing automatic music playback interruptions or triggering the automatic power-off feature for battery conservation. we hope these tips enhance your experience!
It's also unfortunate that the unit had to be returned. For your reference, you may check the link below.
https://www.sony.com/electronics/support/articles/00282845
Thank you for your understanding, and we hope these tips enhance your experience and you will consider Sony again in a future purchase.
Sincerely,
Jess
- Pros mentioned:Sound quality
Great Sound has a price and quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality sound, a little annoying so many settings. Disappointing to have return it due to a malfunction after 6 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetKid, While we're glad to hear you like the great sound quality of the unit, we regret to know that you had some malfunctioning issues with it and it had to be returned. For future reference, we can offer assistance by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. You may contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
I hope you consider Sony in your future purchase. Thanks for sharing your feedback.
Regards,
Sam
Super
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ddddddx vvtrssx nktedcbmudsseaacbnkesdcrr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puneeth, Thank you for giving the WH-1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones. Perfect for air travel!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slomo63, Awesome! We're thrilled to hear you find the WH1000XM4 headphones as a perfect travel companion due to its excellent noise cancelling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Super sound and still learning its features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This took awhile to figure out because when I cough, sneeze, or make any noise it automatically pauses what I'm listening to. This is quite annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benny, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
A+
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+ product. Highly recommended! Great gift for holidays!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Snake1085, Great! Good to know that these headphones were a perfect gift for the holidays! We appreciate the recommendation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
Good headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product with excellent noise reduction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Az85, Thank you for the review! We're glad you appreciate the excellent quality of your new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig