Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Sony headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphone. Good price Great custom service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great except for no adjustment for smaller heads
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronr,
Thank you for providing your review on our WH1000XM4. We are happy that you like the overall quality and performance of our XM4. Thank you for choosing Sony! - Marco
Remote start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they are awesome!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JodyP,
You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great Great Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Great Great Great Great GreatGreat Great Great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ahmd,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
WOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, as everything I buy from Best Buy! last's along time and doesn't fail.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
WOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, as everything I buy from Best Buy! last's along time and doesn't fail.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love these. Will never get a different brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestonesever,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
WH-1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good pair of headphones and picked it up on time with good customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodbuy, Glad to hear that you like your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best technology on market no button to mess with buy now while on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelAngulo,
Thank you for an amazing review! We're glad to know you like your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
OUTSTANDING SOUND & Noise Cancelation!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the BEST PAIR OF Headphones I've ever owned!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi royc123, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
But would recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish a tad more bass. Other capabilities are solid. Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CesarT,
Thank you for your purchase and for your feedback. We're glad that you like the overall quality of our XM4. We highly appreciate your comment regarding our WH1000XM4. This will help us improve our product. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing that you don't know, this product is awesome, I recommend this for everybody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jurgen, Thanks for the 5 star review and for recommending it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the purchase and enjoy! Regards, -Craig
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There pretty awesome headphones i use them for vidsogameing and working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestheadphones, Great! We're glad that you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
hi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love them a little to big but i cant conplain thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, we're glad you love our industry-leading noise canceling headphones. We appreciate your feedback about the size of our WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Poor call quality and multi device doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and noice cancelling is good . However multi device connection not working except for calls. Very poor call quality and below par microphones. I bought this manily for zoom meetings and multi device connection, but it didn't serve the purpose. I would have rated higher if it was just for music in a single device. Reached to sony customer support, but no help at all. Very poor customer service.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BBCust17,
I'm happy to hear that you like the sound quality and noise canceling function of the WH1000XM4. It's unfortunate you're having issues using the multipoint function of the headphones and the call quality is not living up to your expectations. It is recommended to install the latest software (via the Sony Headphones Connect app) for optimum performance.
Make sure to follow the steps on this link when using the multipoint function of the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
If this does not help resolve your issue and you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
headphones noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling fluctuates on and off about every 30 to 60 seconds while mowing the lawn. Not what I was hoping for in the noise canceling department. When it is on it is really effective but then I get a blast of noise when it turns off, which is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamR,
That's frustrating to deal with, and we apologize for the interruption!
The fluctuating noise canceling is almost certainly caused by the Adaptive Sound Control feature. When the headphones detect the consistent motion and loud sound of mowing, the feature is trying to automatically adjust the ANC or switch to Ambient Sound, which creates that annoying cycling effect.
To fix this:
Open the Sony | Headphones Connect App.
On the Sound tab, turn "Adaptive Sound Control" OFF.
This should lock the noise canceling on and give you the consistent performance you need.
Thanks for choosing Sony.
Best regards,
Eliab
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product improved over last generation recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NICE, Great choice! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
These headphones Rock!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Background noise is non existant. Music quality is great. Only con may be that they are made with plastic that could break down the road but for now everything is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargaretM, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
My first headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time that I buy a headphones and I love it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MYBEAUTIFULBED, We're glad that you love the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
great pair of earphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great earphones , try to get them on sale, as they often go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diegowar, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl