Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesyesyeydyeysyeysgeysgs dud are that soo goood omgmggg
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thisshitsallgood, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Can’t hear
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I don’t like them, but my child loves them due to he can’t hear me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soccerkid99, thank you for your feedback. We are glad that your child is enjoying his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headsets for the price. Sony is great for this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoyo, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony - WH-1000XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great value. It goes what it is supposed to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maaz, Hi User0, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones, the best ones I have ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
No regrets
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment. You'll be glad you purchased this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KIWICABRERA, Awesome purchase! We are glad to hear that you made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent but not worth the upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a great price the 1000XM4 so I took them home. However, they are so similar to the previous model I could not justify keeping them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robin,
Thanks for sharing your review and experience with the WH1000XM4. There have been some great upgrades to the WH1000XM4 from the WH1000XM3.
The WH1000XM4 utilizes DSEE Extreme™ (Digital Sound Enhancement Engine) which upscales compressed digital music files in real-time. Dynamically recognizing the instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.
The new WH1000XM4 will reduce noise 20% better than the prior model. It does this in part by utilizing the 5 built-in microphones to remove the directional sound.
Also, the WH1000XM4 features smart listening technology to enhance your listening. With this, you can simply start speaking to automatically pause your music in Speak-to-Chat, or enjoy adaptive playback thanks to the proximity sensor and two acceleration sensors that detect whether your headphones are being worn or not.
Finally, we also gently adjusted the design of the headphones. We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonys were great! I got them for my daughter and she loved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhiD, thanks for choosing and purchasing our product. We're glad you daughter loves her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Sony Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
We appreciate your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Donnie Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them on recent trip to Europe and they worked great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad2022, Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well, great purchase. Excited to use them now and in the future!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holli,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is good it is just way too expensive for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sabi, thanks for taking the time to share your honest feedback about the WH-1000XM4 Noise Cancelling Headphones. We appreciate that you find the product good overall. We certainly understand your perspective on the price. The cost reflects the premium technology built into the headphones, including our industry-leading Noise Cancellation, the long-lasting battery life, and the LDAC high-resolution audio support—all engineered to provide a best-in-class listening experience that lasts for years. If you're looking for an excellent Sony experience at a more accessible price point, you might want to consider the WH-CH720N headphones. They offer superb Sony sound quality and noise cancellation in a lighter, more budget-friendly package. Thanks again for your feedback and for choosing Sony! Best, Jenn.
Cop for sure
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hit a lick on them and got em for 269 lol worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiger, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Sony Tops Them All
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. Great features and easy to use app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CARMANRM6,
Awesome! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Thumbs Up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones...a bargain for a less sensitive audiophile at the price range. I however was hoping for a bit more deep bass some where in the config.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dogeGod, Glad to hear that you are happy with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
I experienced latency with TV use
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for watching TV. Unfortunately I experienced latency, audio and video on a TV can be out of sync. The issue is probable due to the use of bluetooth. RF headphones do no have latency issues. These headphones are probably excellent for just audio.
I would recommend this to a friendSuperb sound quality and ANC
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound signature of these headphones. I just wish I could switch off the auto turn off feature when I am talking (connected to a PC)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaqib,
We really love to hear you like the incredible sound quality and excellent noise canceling of your WH-1000XM4. Your feedback is greatly appreciated. In the default setting, the headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app. For more information on what you can do with the “Sony | Headphones Connect” app, please refer to this helpful link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your feedback and for choosing Sony! -Jess
sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great everything as expected. Just took it on a trip and it was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nono, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Jay
Go get these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones. Highly recommend for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelz,We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Music
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves these. She uses them more than her Beats headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David48,
Awesome! We're glad to hear your wife loves and enjoying the WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris