Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
The king has overpaced himself
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones that I've ever used, you would never want to get them off!
I would recommend this to a friendAwesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones at this price. You won't regret the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miskie, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones in its price range. Good to know your purchase went well and you're enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase! -Jess
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphone set. The range is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lauren,
Perfect! We're glad that you like the Bluetooth range of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! My son loves them! He can’t hear us that’s for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scottnkel91, We're glad to hear that you love the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Highly recommend. Best Buy always replaces/repair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Best Buy always replaces/repair my devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBfan, Awesome! Good to know you had such an amazing customer service experience. And thank you for purchasing the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Love these Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones - particularly love the Noise-Cancelling feature. I have a lawn tractor for mowing my grass and these headphones do a great job of blocking the engine noise and protecting my hearing. My only complaint is when I use the headphones walking my treadmill my ears get pretty warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony wh 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, impressive with the noise cancellation and can link into multiple devices thru bluetooth charges with a usb-c like my other devices so one charger for everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yomz,
Amazing! We're glad that you like the noise canceling function, multipoint feature, and USB-C port of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sorry Sony. Switching Back to Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My QC1 Bose headphones started to have problems with the power button after 4 years of owning so after some back and forth between the Bose 700 and this I decided to give Sony a shot. Overall I think it’s ok. Not worth 350 to be honest. I’ve owned them for 4 days using them mainly for zoom, phone calls and music. I’ve heard complaints on how my voice sounds on the other end, switching between more than two devices is a pain, music tends to skip and muffle a bit for no reason. The headphones also tend to turn on by themselves which is funny since that was the same issue I started to have with my Bose. As a Bose customer for the past 10 years, I think I’ll stick to what worked best. Will try out the Bose 700 instead. Sorry Sony but not a great first impression.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gesjes, we regret to hear that it's not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app to turn on the [Connect to 2 devices simultaneously] for easier switching between devices, set the headset to “Priority on stable connection” mode for better Bluetooth connectivity, and adjust the equalizer to improve sound quality.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Aaaa
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loved them as a birthday gift, uses them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaaa, thank you so much for the 5 Star review. We are extremely pleased you find our WH-1000XM4 perfect for a birthday gift! We are also glad your boyfriend loves everything about these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my grandson for a Christmas present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beatsstudiobuds,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Get the XM5's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wxm4s are good but the XM fives are better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keeninbiz, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
New Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and Best Buy services. Thank you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenJohn,
Awesome! We're glad that you are enjoying these amazing headphones and you were assisted professionally. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my bf and he loves it! A little pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayway786, Excellent! We're glad to hear that your boyfriend loves our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Jacob
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 16 year old grandson’s chrygift — to use this afternoon
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bentley, We are glad you chose these pair for your grandson. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Ehh sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, slightly on the heavier side. Not impressed with the sound quality. They needed EQ customization to sound ok, however, I found that my AirPods sounded better out of the box. The sound quality was a bit lacking for the price. These headphones also did not fit my head, as they often began to slide to the back of my head whenever I made a slight adjustment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dapdap,
Thank you for your feedback. While we are glad you are satisfied with the excellent build quality of our WH1000XM4, we are sorry if the sound quality did not meet your expectations, and if these headphones did not fit your well. We value your opinion, and we will surely take note of your inputs as we always strive to make this a better experience.
For sound quality, we want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. You can also set the sound quality mode to Priority on sound quality mode using the app for an immersive sound experience.
For comfort fit concern, these headphones have a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
I understand that this may not fully resolve your issue. However, if there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is going to love them, cant wait till he opens them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allison,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
Nice Headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Headphones, absolutely no complaints... Very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomm,
Awesome! We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Great Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Worth the money you spent. Would absolutely recommend this to anybody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techyguy,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
SHDP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i've ever owned and i love the speak to chat feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harrylander12, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam