Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headband discomfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headband hurts the top of my head after 30-45 of using it. Other than that the sound is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jrivers, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing discomfort using the unit for a long period of time. Please use the headphone sliders to get a more comfort fit of your WH-1000XM4.
Regards,
Carl
Extremely worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones money can buy. Two bluetooth connection is really useful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PinkThunder,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent... I love them.. Easy to use and great gift to give someone...
I would recommend this to a friend- Cons mentioned:Price
worth the money not really
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the headphones just i would say that the adaptive feature to hear around you is just not enough for the price in my opinion and really think it would just not be worth the price compared to other sony headphones that I have had so
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoisesA,
Thank you for sharing your honest opinion regarding adaptive feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. While we are happy that you like the headphone, we're sorry to hear that the adaptive feature is not enough for its price. Your opinion matters to us and it will help us improve our future products. Please allow us to help and make this experience to a better on.
Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
These steps may also help improve your experience with the noise canceling function:
-Make sure that the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Disable Speak-to-Chat, and check whether the situation has improved.
-Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Marco
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very easy to use. Would definitely buy it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuckster, Thank you for the awesome review! We're glad to hear you're enjoying the ease of use of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We're looking forward to your next purchase! -Sam
Like item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Quality could be better for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi phonesuser2022, We are glad to hear you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had would highly recommend these to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sapphirenight28, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones that you ever had. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and for helping to share the word about us. Thank you for choosing Sony! -Sam
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones been using it mostly everyday since I bought them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvel,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones, Highly Recommend I would by this again for a gift
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scotty,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great sound and noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply great all around. Better value than anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AG21, We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Loved it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were pretty nice to use..wish it had a mute button but otherwise nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nyan,
We're glad that you like these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about a mute function is greatly appreciated. Thanks for choosing Sony.
~Ralph
Great Headphones! Studio quality!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Cc. A++
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Really wanted to like these headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted these to work. But until Sony fixes the static in the right ear which appears to be a general problem with the XM4s I had no choice but to return. So I purchased the Bose 700 which are awesome and did not have any such issue and the sound is very impressive. Am a big Sony fan so I truly hope they step up and fix the issue so they do not lose customers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
We appreciate you for being a Sony fan. It's unfortunate that you had to return the headphones because of static issues. This isn't normally the case with these headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your future purchase and have a better experience with our products.
-Ralph
Sports bus rides
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my daughter. Just what she wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SBDT, We are thrilled to hear that you are enjoying WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
Best ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fiancé loves these!! I have listened with them and they are amazing!!
I would recommend this to a friendLovely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much appreciated Christmas gift. I am free of Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindyCityLiving, Awesome gift! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Cans
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cans ear pads get warm. Dekoni plans to make replacements ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Highplainsdrifter,
We appreciate your 5-star review of the headphones. Thanks for choosing Sony.
~Ralph
Awesome buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I have made, I love this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disney,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Twas not to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Though the ANC was great these phones were not as I expected, looking for more fidelity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heard, We regret to hear that the unit had to be returned. While we're glad you appreciate the sound quality of the WH1000XM4, we're sorry to know you're having an issue with the unit.
We recommend installing the Sony headphones Connect app and adjust the built-in equalizer to optimize the sound. Also, to ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7)
I hope you consider our Sony products in the future. Thanks for sharing your feedback.
Sincerely,
Sam
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Above and beyond what I expected!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WALK, Awesome! We're very grateful for this positive feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam