Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Perfect !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone better than most which are out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loki, We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these as a Christmas gift to my son-in-law says he loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsT,
Great! We're glad that your son-in-law is enjoying these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a great job in handling my current purchases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addie,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We hope you also enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exclusive clolour, $100 discount nothing to complain!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mubin,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
LOVE ITEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SIMPLY LOVE THIS ITEM ! MAKES LISTENING MORE PRIVATE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bunnyhoney72, That's amazing! We're glad you love industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Sounding Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! A little more complicated than I expected but that was user error (take the moment to walk through the tutorial!!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Talkin2DLS,
Thanks for sharing your feedback and review of the WH1000XM4. We're glad that you are now able to fully utilize these headphones. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Wireless headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this head set works OK for noise cancelling, but not great. It does play music good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly but controls are a bit difficult to use at first
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieGma, thank you so much for the 5 Star review! We are thrilled to hear you find our XM4 user-friendly! We are sorry if you are having issues with the touch controls at first use. The touch controls can take a few tries to get used to. When attempting to use these controls use the pad a your finger and while keeping contact with your headphones gently move it to control the headphones.
You may also find the information provided on the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Solid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid tv would recommend. Would also buy again 7 days of the week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chazzico,
We appreciate you for sharing your 5-star review. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones for the price. Got two pairs for husband and son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenH, Awesome! We are glad that are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Fantastic Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even being the older model, these headphones shine -- espcially at their discounted price. Noise cancelling is great, and functionality eith multuple devices is seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmccann, You've made an excellent choice! We're glad you like the great noise cancelling feature and seamless multipoint connection function of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony nuff said
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones to use with my PS4 or to pair with my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALJJ, Perfect! Good to know that you're enjoying these headphones with your PS4 and mobile phone. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Sony is great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I use them on multiple computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Munsta
We appreciate the 5-star rating and we're glad the headphones works wel with your device.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter love it................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCesar,
Awesome! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
enjoying it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best. ibuabubfuf iwiuf faubfubf afuu fwbuw fuf.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rambo,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
As advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you can get it working (VERY limited instructions) it’s great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noway4, Thank you for the 5-star rating! For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website or you can chat with one of our agents who would be glad to help. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you use these to run,exercise,or sports,etc this is not what you want to buy i was on a run i was sweating and the right side of my headphones went out for 30 seconds and came back sounding staticlly sounding like a wakie takie.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sony succeeds again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simply the best. Sony has lead in noise cancellation; providing great results at all price points. Their premium headphones are of highest sound and cancellation quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AriJ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but it could use a few improvements. We might see them in the next model that Sony releases.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FavoriteGameEver, Thank you for choosing Sony! We are glad to hear that you liked the WH-1000XM4 Headphones, we appreciate your feedback with regards to our WH-1000XM4 and we hope that we can provide a better experience for you with your next Sony purchase!
Regards,
Carl
Yup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is everything it claims to be. Absolutely worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mtb2017, awesome! We are extremely pleased to hear you are satisfied with the superb performance of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo