Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Hearing aids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pricing compared to other big chain stores
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuy4ever,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SONY RULES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones Would purchase 1 again if I had to!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BOMBASSHEADPHONES, thank you so much for the 5-stars rating! We are really pleased to hear you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony! - Romeo
Sony headphones gifted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given as a Christmas gift and the receiver was very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RDRT,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noice cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noice Cancelling Headphones, i travel everyday thru subways back and fort going to my work and this headphones is the best compare to my apple airpod pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arnold68, Thank you for the 5-star rating! We're glad you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Husband wanted these for his birthday; he loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MsDP,
Awesome! We are glad he likes it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Could be better for price but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for the gym and sometimes the earmufs get a little uncomfy but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi humza, Thank you for the feedback on your experience with your new Sony WH-1000XM4! We're glad to hear you like the overall features and performance of your Sony headphones. To ensure a comfortable fit, we do recommend adjusting the left and right headband slider.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very easy to use and the sound proof is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patri, we are glad that you like the ease of use and sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin
A Best Buy :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses headphones are so good, these are my second pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zer0,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feel practicality and use of these head phones is amazing honestly great but worth it for the gym pc headphones or even just to use being in college it’s honestly such a good investment for late study nights or trying to focus in the library or public place
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nell, We're happy to hear this feedback! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Christmas gift so i can't give a review at this time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracyG, these headphones will definitely be a great present for Christmas. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
No e
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I love it. Recommended to all. Can be used by everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaB, Awesome! Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your WH-1000XM4 headphones. Good to know you like the amazing noise cancellation and overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Quality for your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, favorite headphones I've ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good choice, I love my item !!!! I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoel,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A worthy purchase highly recommend to purchase……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akhil, Thank you for the 5-star rating! We are delighted to hear your investment is worth it. We really love to hear you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your recommendation. Thank you for choosing Sony! -Jess
Solid purchase, better sound.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad reviews are hard of hearing. Exceptional headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solid, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
1 year life span.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My headset starts to disconnect just after a year of use, and it starts to get disconnected more and more often. Unfortunately the warranty expired. good timing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZhongL,
Thank you for sharing your honest feedback. We are truly sorry to hear that your WH-1000XM4 headphones are experiencing connection issues so soon after your warranty period expired. We completely understand your frustration, and we sincerely apologize for this inconvenience.
We want to help you restore the reliable performance you expect from our premium headphones. This type of intermittent disconnection can often be resolved with a few key troubleshooting steps.
Troubleshooting Steps for Connection Stability:
1. Update Firmware: Please make sure your headphones are running the latest software by checking the Sony | Headphones Connect app. Updates often include crucial fixes for stability and performance.
2. Stable Connection Mode: Within the Sony | Headphones Connect app settings, set the headset to “Priority on stable connection” mode. This dedicates more bandwidth to maintaining a solid Bluetooth link.
3. Check Your Environment: Bluetooth signals can be affected by interference. Please try to avoid using the headphones in areas with heavy signal traffic, such as near wireless LAN routers or on crowded public places (train station premises or a crowded train).
4. Initialize the headset to restore factory settings: This will restore the headphones to factory settings and clear out any cumulative software glitches that may be causing the problem. You can follow the instructions to reset the headphones here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue still persists after performing all of these steps, we highly suggest contacting our specialized Technical Support team through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you considering Sony products!
Best regards,
Dominick
Battery charging issue, had to go for warranty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model about half year ago, used it several times for travel. The unit stopped charging, it always stopped at 10% SOC and wouldn’t charge up. Contacted SONY services recently and got a band new replacement. Hope the new one will last.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Sheldon,
Thank you for sharing this feedback. We regret to hear that after half a year ago your XM4 stopped charging. Good thing that you immediately called our support team and were able to get a replacement. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Worth the hype and very high quality. The noise cancellation is insanely cool!!! Great for long travels or simple everyday activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sasha, Thank you for the amazing review! We're very happy to hear you like superb quality, excellent noise cancellation, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batch i cant hear you, do you see my headphones? (Silence)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mpearson321,
Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
excellent for subway commute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work as stated. no problema, don't know what else to say
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dott,
Great! We're glad that this is what you are looking for in a product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph