Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Son loves these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son, Not Heung Min Son, loves these headphones.
I would recommend this to a friendGreat Sound Proofing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yes i enjoy and i want my best buy points oops sorry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sierra, That's awesome! Good to know you're enjoying the noise canceling feature of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your feedback! -Sam
Better than Beats!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are better headphone than the Beats, but same loudness of any other brand. Not a loud to me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tiambrown,
Thanks for sharing your review and experience with the Sony WH1000XM4. The overall volume may vary depending on the source content. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is the best I've ever experienced. I was fortunate to get them on special, and even then id pay the full price if i had to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oscarini, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Noise Canceling Headphones EVER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Blocking Headphones EVER are this pair made by Sony. Love them so much, I purchased them for my 2 adult children and they agree!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomOfGaGa, Fantastic! We're thrilled to hear you love the industry-leading noise cancellation of the Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! No complaints about these headphones.......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lopez09, we're happy to hear that you're enjoying the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
Overall Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool features but slips off the top of my head sometimes and not sweat-proof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfper123, Thanks for sharing your review/feedback. We're glad you are amazed with some of the features of the headphones, however we're sorry if you're having a few issues with it. The WH-1000XM4 comes with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. When it comes to design, the WH-1000XM4 engineered for all day use! The WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.
For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
And yes, as it turns out the WH1000XM4 is not sweat-proof or water-proof. We appreciate you sharing your concern about this matter. This will help us improve our products in the future.
Hope this helps. Thank you for choosing Sony. Enjoy! -Craig
- Pros mentioned:Sound quality
Not comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but it means nothing if it hurts your head like it did mine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
We appreciate your review of the headphones. While we're glad to hear you like the sound quality, it's unfortunate that you're not having the best experience with these headphones. As a suggestion, to reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
You may find this link helpful: https://www.sony.com/electronics/support/articles/00015243
Thanks for sharing your feedback and for choosing Sony.
Regards,
Jess
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones! Noise cancelling is awesome, i finally don't hear my wife talking on her work conference cals :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate,
Great! Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
white noise right side!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the midnight blue wh-1000XM4/L because on sale and have a problem with right side when noise canceling is on you hear like white noise and is constant and sometime you hear like a burst. I had to exchange them because of this and my second headphones have the same problem I don't know if this is only with blue headphones or other colors too.. some might say is not a big deal because when you hear music is not a concern but to me is because I own the WH-1000XM2 and they are perfect.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sounding!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love these headphones. Awesome sound and the noise canceling is welcome in my very noisy workplace. Highest recommendation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seattlekidd, Thank you for the amazing review! Good to know you're enjoying the awesome sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
VERSION 3 IS BETTER!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one isn't as good as Version 3! I had 3, and the battery lasted a lot longer than the 4! Somehow the 3 was more comfortable on my ears even after wearing them for hours. The 4 makes my ears hurt and it feels less adjustable than the 3. I know they're pretty much the same models, but I got more comfort and value from Version 3 than 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thelovelytas,
We regret to hear that these headphones haven't performed to your standards. Usage hours may be different depending on the settings and conditions of use. You may refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Nice features but poor built quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, very nice features. But feels like cheap built, plastiky to the touch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yancio, Thank you for purchasing our Sony WH-1000XM4! We're glad to hear you like the sound quality and overall features of the unit. We appreciate your feedback about the built quality. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Solid.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the performance for the price I paid for these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WizardBeard, Great! We're thrilled you like the overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Well enjoyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. I do get fatigued after wearing it for a long time. The pressure on my head gets to be too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thechef,
We appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
-Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at reasonable prices with minor issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luigue, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! May we know the issues that you are having with the WH-1000XM4? If so, please send us an email at socialsupport@am.sony.com for assistance.
The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality, not enough bass for me, but if your not bass heavy user deff recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zphex, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM4. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess
- Cons mentioned:Price
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There ok. Not worth the money tho. Your better off buying some cheaper ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi D40Navara,
We regret to hear that it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Really Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! You can really appreciate the form factor, nice and compact. Would be a perfect Christmas present.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, need to test it more as straps are prone to brakeage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDJD, We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl