Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome sounding audio comparable to beats, and most importantly blocks any noises while i am deep in my studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buddyboy, Thank you for the 5-star rating! Glad to know you like the excellent sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
volumee controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall good. Hardtime with volume controls, can not hear messages, low battery etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rxkendrum, we're glad you like our product. We're sorry to hear that you have an issue with the volume control of your SONY unit. You may adjust the volume using the touch sensor control panel of the headset. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752782.html
Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Amazing Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset changed my life. I notice so many things in the music I’ve never noticed before. What a time to be alive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
You made the right choice with the Sony WH1000X4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, not sure if I really like the overall performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSfive, Thank you for the great review! If you're not satisfied with the overall performance of these headphones, we recommend downloading the Sony Headphones Connect app, this app will let you customize the sound quality and other features that you can adjust to suit your listening experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Recommend Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these headphones. The sound and noise cancelling was good (comparable to Bose). The headphone controls are really difficult “touch” operated. The microphone cuts off the music even when you are not on a call which is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheChief, while we are glad that you like the sound quality and noise canceling function, we regret that you're having an issue with the mic and headphone controls. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.
In the meantime, please check the link on using the Touch Sensor Control Panel of the Wireless Headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
good headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good and diliver super fast. recommended!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gggg, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is wonderful it’s contact to my television it’s good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsali,
Awesome! We're glad you like your WH1000XM4 headphones and how it perfectly works with your TV. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Kris
Jury is out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet whether it will block out the sound of crying babies on the airplane. For the price they should have included the piece that plugs into the wall for charging.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jane, Thank you for choosing Sony. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you feel like the noise canceling is not sufficient, please try these steps to troubleshoot.
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
-To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
-Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Should you need further assistance, please contact us for help.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl
Enjoy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy using these headphones. Easy to connect to devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deals,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Been waiting to buy this since a long time. So happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritu, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Noise Caceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best wireless noise canceling head phones. Very similar to the new model, but a much better value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applmgr, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Popping noise using Noise Cancellation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone be careful when buying these headphones. They are for the most part good, there is a big issue that appears for a lot of users. When the noise cancellation is turned on the headphones will start making popping noises that get annoying. It’s a very widespread problem that many buyers report. Wish I would have known that before buying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedmusic23, While we are glad to hear that you are experiencing popping noise issues with your WH-1000XM4. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, we recommend updating its firmware to the latest version (v2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022..
You may also try and initialize the headphones.
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
- Pros mentioned:Sound quality
The neighborhood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for a month now, sound quality is superb. Ease and comfort to use, can't compare to my previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunlenloydRaven,
You made the right choice in upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Hits the sweet spot of tonal balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent base and mid to hi frequency balance for both movie watching and music. Noice cancel is on point. Bought the Bose QC 45 but returned and replaced it after sampling this. And I’m a Bose fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi inorod, Thank you for choosing Sony! We are glad to hear that you are happy with the noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you again for choosing Sony! -Carl
Not great, not terrible. 3.6
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but I found the noise cancelling on the airpods to be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 4plyWheniCry,
Thanks for the feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Same same
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded the 3 for the 4’s. Nothing “new” and improved for the 4’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Displayname, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
I VT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it’s connected to my Samsung tv there’s some kind of disturbing sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IVAN, thank you for your review.
We are sorry you are encountering an audio issue with our WH-1000XM4 when connected to your Samsung TV.
Some of these issues can be fixed by following the steps provided on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
To ensure you get the most out of your WH-1000XM4, we recommend updating its firmware to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing this item at best buy Met my expectations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cryptomod, Great choice! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Very disappointed. Didn't live up to the hype.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read a lot of great reviews about these headphones but was overall disappointed by the audio quality and the noise cancellation. It works very well but if you walk into another room it takes a moment for the sound to cancel out. I opted to return these and get the AirPods Max instead and am much happier with those.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Butters, We are sorry to hear about your experience with your wireless headphones. To isolate the noise canceling concern with your headphones, please visit this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html. Make sure your headphones have the latest firmware by performing a software update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The software update includes key features, applications, bug fixes, and feature improvements.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Waste of Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because of the aesthetics. I'm a fan of BEATS and I love how easy I can connect to different devices. The fact that I literally have to forget device in settings on these each time I want to connect to a different device is so inconvenient. I can't get rid of the ambient sound and they sound muffled at times. Now, there is absolutely no sound and I can't for the life of me figure out how to get it back. I searched on YouTube how to factory reset, tried that, and nothing. I'm so upset that I wasted my money on these. $350 gone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechGirl87,
Thank you for the review and we do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. You may find this article helpful on how to resolve your no sound issue with your headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551?cpint=spt-mdr_triage_00204483_sound
We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00261011
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David