Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Good purchase for smaller heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good purchase but ears tend to get compressed over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter, thank you for purchasing the Sony WH-1000XM4! And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a gift for my wife - she absolutely loves them for travel as well as use at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ComputerGeek, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
High quality, not the best with Apple products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but clunky to use with Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bnmdjm, Thank you for the feedback on your experience with your WH-1000XM4. For optimal performance, please make sure that the firmware is up to date on both devices. When you want to prioritize the sound quality, select the “Priority on sound quality” mode.
If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
4.5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned another pair of Sony headphones and they had better bass than these.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony vs. The Other Brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down better than Beats. It’s more functional, clear, and has amazing voice quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstLady, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are game changers. One of the best if not the best headphones you can purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for Christmas; he absolutely loves them. Noise canceling is wonderful he says
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ingrid, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Wish they weren't so plastic. Nice though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NJB1,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the design is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love my headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphone I have purchased in my life. Totally love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XrefMe, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Trendy headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built headphone. The design is nice and the sound is good too. Overall is very well made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CiskaA, Great! We're thrilled to hear you like the premium build quality, updated design, and excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Just what my son wanted for Christmas. Highly recommended and did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INFMS, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Do Not Get This!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Against my better judgment, I purchased these headphones for my daughter for her birthday in July. I bought a set for myself previously, and they failed to charge. I got another headset, it also failed... Charging is an issue with these headsets... 1st pair, charging port failed, 2nd pair, will charge, but powers off and on within seconds and won't connect to my android after 2 weeks. My daughters headset, will no longer charge at all. I use multiple headsets, including Beats studio 3s, Sennheiser, and cheap Amazon offerings (they all still work) and have no charging issues. DO NOT GET THESE... How in the world 3 of these sets fail? I use their charging cable, have not had issues with any of my other headsets but these are no good. AVOID!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing issues with your Sony headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to use the supplied USB Type-C cable and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Also, make sure that the USB AC adaptor is firmly connected to the AC outlet. If you are using a computer to charge the headphones, check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Restart your computer, and check whether the situation has improved. You may also try resetting the headphones and check if the issue still occurs. To reset, please check on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
As a reference, please check on our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
its good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not enough bass, decent price but prefer in ear instead
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magd,
Thanks for sharing your review and experience with the WH1000XM4. You do have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these all the time. They are one of the best Noise Canceling Headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable on your head and easy to hook up to your phone. fairly quick charge as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bryan, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Not for dictating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They blocked out noise, however I used them to dictate notes and they were terrible. They didn’t pick up the right words. I returned them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaD,
We're glad that you like the noise canceling function of the headphones. Your feedback about the mic quality is greatly appreciated. For optimum performance, it is recommended to install the latest software version of the headphones. When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line. You can also check the settings of the app that you are using for mic sensitivity if available.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better. Can't listen to music while charging
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vitz,
Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone could be better, doesn’t work in noisy places like trains
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjKa, thank you for the 4-star rating. While we are glad you are satisfied with the overall performance of our XM4, we are sorry you are encountering an issue with the built-in microphone. Some of these issues can be fixed by updating the firmware of your headphones to the latest version (2.0.7) as it includes key features, applications, bug fixes, and feature improvements. You may also try using different audio devices to isolate the problem.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Good, but not amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The midnight blue color is beautiful. Sound wise, I wasn't blown away and expected much more for this price point. Ultimately, I decided to return the item because pairing to Bluetooth devices requires using the Sony app, which is pretty inconvenient if you're used to easy pairing with Apple devices.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
No.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling feature is really amazing. Doesn't cause ear fatigue. The earpieces will break one after the other. I reached out to Sony before the warranty was up and they denied coverage. I paid $173 to fix the broken piece and now I will throw them out as the other side has now broke. I wont be buying another Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArgosD, While we're glad you like the amazing noise cancellation and comfortable fit of the WH1000XM4, we regret to hear about what happened to the earpieces. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number(if any):
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam