Customer Ratings & Reviews

Hi Check, While we are glad to hear that you are happy with the features of your WH-1000XM4, we are sorry to hear that it did not meet all of your expectations when it comes to the sound quality and noise canceling of your WH1000XM4. To improve the noise canceling quality of the headphones, please try the steps on our help guide link to troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

For the sound quality, please make sure to have the unit updated with the latest software as this will help improve the overall performance of the headphones you can use our Sony Headphones Connect app to update the headphones and it also has an equalizer feature that you can use to fine tune your music to your liking!

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi kenji,

We're glad that you like the sound quality and touch controls of the headphones. It's unfortunate that you are not having the best experience with its comfort. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.

Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Nena66, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Justme, thanks for choosing and purchasing our product. We're glad you like the battery of the WH1000XM4. We're sorry to hear that you have issues with your Sony unit.

For random shut off, please make sure that your headphones have the latest software update. You can check for updates using the Sony Headphones Connect app. Please check the Auto Power Off Setting. he headphones may automatically turn off after 15 minutes of not being worn. You can disable this feature through the Sony Headphones Connect app. Verify the battery level when the issue occurs. If the battery is low, charge the headphones fully and see if the problem persists.

For sound issue on the left side, please make sure that the connected device is as close as possible to the left side of the headphones, which houses the built-in antenna. This can help improve the Bluetooth signal strength. Please make sure that the earbuds are properly fitted in your ears. Sometimes, an improper fit can cause volume imbalance. Try changing the earbuds to another size that comfortably and snugly fits both ears. The best size earbuds may be different for the left and right ears.

If the issue persists, please initialize the unit by following this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Jose, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Larry,

You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi DavidA, That's amazing! We're very happy to hear you love the excellent sound quality of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Mailman55,

You made the right choice in upgrading to the WH1000XM4! We're glad that you and your wife are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi bookriot, While we are glad to hear that you are enjoying your WH-1000XM4 headphones, we are sorry to hear that you are experiencing issues with the right earcup. White noise (a small electrical noise with continuous static sound) is heard. This happens because of the Noise Canceling function. To avoid white noise, turn off the Noise Canceling function.

If you are experiencing white noise while using the WH-1000XM4, please try these steps to troubleshoot the issue with your WH1000XM4. First, please make sure that the headphones are up to date with its software. You may follow this link to update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

When the Noise Canceling or Ambient Sound Control is On, the vibration of walking or running may be transmitted from your body and cause noise. To avoid this, turn Off the Noise Canceling or Ambient Sound Control.

If the noise is heard when you push the headphones into your ears, or when you tap the touch sensor strongly. This temporary noise can happen because of the Noise Canceling or Ambient Sound Control function and air-tightness of the headphones. This is normal, and not a malfunction.

For more information, please check our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00273844

Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Mp323, while we are glad that you like the headphones, we are sorry if it doesn't work best with your phone. The WH1000XM4 works best with android and iOS phones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We'd love to help you and turn this into a better experience.

Please email us at at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Luis, You've made an excellent choice! We're very happy to hear that the Sony WH-1000XM4 live up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Fernano, we appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph

Hello Kenny,

Thank you for the review and Please be assured we take this feedback very seriously and continuously strive to improve our products.

Regards,
David

Hi Kirtesh12345, we appreciate your honest review of the headphones. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph

Hi DemNates, We're very grateful for this positive feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Hi KDB1, Thank you for the 5-star rating! Good to know you like the great sound quality and feel that the price is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi BKM0919,

Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi JLDBrooklyn, Thank you for the feedback on your experience with your WH1000XM4. We regret to hear you're having issues setting up the unit as well as some charging issues. This is usually not the case for our headphones nor the experience we want you to have. If you still have the unit and haven't send it back for service, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi DiegoG, Excellent! We're very pleased to hear you love the great sound quality and amazing noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hello Musichead91,
Thank you for your purchase and we regret to hear that you are not satisfied with the performance of our WH1000XM4. Have you tried checking the Sony Headphones Connect app, this will allow you to customize the settings and adjust it to your liking. Also, the noise canceling feature, having this activated makes you enjoy your music even in a milder volume.


If there's anything that we can do to turn this to a better experience, we're more than happy to assist. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Marco