Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice clear sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good clear sound for the price. These were on sale because a new model. Good quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rampet4, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Mid and overrated brand lowkey
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after i returned bose. But now i feel like i should’ve kept the bose because the sony sounds muffled
I would recommend this to a friendFirmware and Software need to be improved
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of the headphones, it has a difficult time connecting to Windows based PCs and Teams applications. The Headphone app is also poorly developed and not too useful. Sony should spend more effort on getting the headphones seamlessly connect to devices.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MohanadE,
We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones and the Headphones Connect app. This is definitely not the customer experience we want you to have. When connecting your WH1000XM4 headphones to your Windows PC using Microsoft Teams, please make sure the settings are correct to avoid any connection issues. You can follow the instructions here to use your headphones for video calls on a computer: https://www.sony.com/electronics/support/articles/00250089. Also, check and ensure that your headphones are up-to-date: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html. With regard to the Headphones Connect app, you can reinstall the app if you are also having issues with it.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Do NOT buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 7 months before it stopped charging properly. Worst part is this is a known issue and Sony refuses to address it. Would NOT recommend these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SBai, We regret to hear about your experience with the Sony WH1000XM4. This is definitely not the news that we would like to hear. We recommend following the troubleshooting steps on this link to resolve the charging issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Bad call quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These excel at noise canceling but not at call quality on teams and zoom, the people on the other end couldn't hear me and neither could i hear them.
No, I would not recommend this to a friend The noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling isn’t as good as they hype it up to be. While better then the AirPods Pro’s and Bose Qc Earbuds I just don’t think you should justify 350+ on these. You can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrPoopyButthole, thank you for your review. While we are glad you find our WH1000XM4 better than AirPods Pro and Bose Qc Earbuds, we are sorry if the noise canceling function of these headphones did not live up to your expectations. If you haven't yet, please follow the instructions below and see if it resolves the problem:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies.
• Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
One side stopped working after 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were great, but after about 6 months, the right side stopped working. Seems to be a loose wire. Very disappointed considering the cost.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PKVT,
We regret to hear that one side of the headphones is no longer working. You may refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551
Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
The unit comes with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Painful and leave marks in hair
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of nice noise-canceling headphones. They work great. My issues are with pain I am experiencing when I wear them. The top of my head hurts from wearing these. Also, these leave indents in my hair. I am going to try Bose next time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PCVKate,
Thank you for your time writing this review. While we are glad you like the WH1000XM4, we're sorry to hear your discomforts while wearing the unit. Adjusting the length of the headband and earpads properly can help reduce discomforts. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
For details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Break in Audio
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this . There are some sound issues with this. I am getting the break in Audio while listening through TV blue tooth. Xm3 is far better than this version.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HarshaV,
Thank you for the review. We're sorry to hear the sound issue with your headphones. We highly recommend initializing the headset to restore factory settings. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the situation does not improve, update the software of your headphones via Sony Sound Connect. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Bes Buy Username:
Model Number:
Issue:
Telephone Number:
-David
GoodHeadphones but…
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones, but after just a little under a year of use the bluetooth stopped working. the only thing that works now is the six feature of the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mason, We regret to hear about what happened to your wireless headphones. We can still check if this Bluetooth issue can be resolved by resetting and initializing the headphones. Please visit the links below for the steps:
-https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
-https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sounds great but hurt the ear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great headset but after using it for awhile it hurts around the ear not so much sounds but thr confort of the headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi etaguba, Thank you for choosing Sony! While we are glad to hear that you are happy with your new WH-1000XM4 headphones, we are sorry to hear that you are experiencing discomfort using them over a long period. For this, please make sure to use the slider of the headphones to adjust them to get a more comfort fit for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
My least favorite headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is OK but kind of muddy not good separation in my mind and there is not enough padding on the ear coat so my ears get tired very quickly. I guess Sony is not for me in terms of audio gear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi btm5540,
Thank you for the review and we regret to hear that the headphones failed to meet your expectations. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear.rt. The sound quality of the headphones are fully adjustable using the Sony Sound connect app depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
It broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasent even been a year and it broke on me. I cant even return it cause i dont have a warranty thinking its a durable product. Smh! What a waste of money!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adele,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. Your feedback is greatly appreciated. The unit comes with a 1-year manufacturer's limited warranty. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Avoid At All Costs: Too "Smart" for Their Own Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use in work meetings and phone calls and am sorely disappointed. Unreliable connection to multiple devices, mystical magical "features" like gesture support that inadvertently disconnect your calls, and a mobile app that causes the headphones to disregard your preferences...but somehow demands that you *disconnect* your headset in order to update the headset software. I expect much better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ildiavolorosso, We are sorry to hear that the WH-1000XM4 Headphones are having issues with phone calls and meetings, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
For the functions of the touch sensor during a phone call, please check our help guide link https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html?search=touch%20sensor
Should you need further assistance, please contact us for help.
Pease email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
Buyer Beware - Shipt Delivery Fraud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this product online for holiday gift. Upon opening realized I had received the wrong product, and also had someone else's Shipt sticker attached. Store refused to assist with return due to online order. I have been begging for a refund for months now. Have had to return the fraudulent item twice, multiple calls and chats with customer service and still no refund or resolution. Will NEVER purchase from Best Buy again - online or in store. Absolutely ridiculous circle of frustration. And I'm probably looking at eating the cost of this item because of it.
No, I would not recommend this to a friend- Pros mentioned:Bass
Broke after less than two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like ita a common issue tbat the hinge will completely snapoff and the wire is just hanging i havent dropped ita at all always put it in the case and just overall gentle and i went to take them off and snapped off its so sad cuz the bass is so good but this shouldn’t happen with 300$ HEADPHONES
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yami, We are sorry to hear about what happened to your WH-1000XM4 headphones. This is not the experience that we would like you to have with our premium products and we would like to reach out to you for us to better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cancel out the noise. We were looking for some ones that we had previously bought, which were Skullcandy’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PeggyA, We're sorry to hear you're having an noise cancelling issue with your Sony WH1000XM4. Let's try to resolve this issue by following the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
BEST BUY OR SONY FIND A SOLUTION FOR ME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first moment I tried these headphones, one side didn't work. After several minutes, I dunno why it started to work, so I didn't take it this problem seriously. Two or three weeks later, it happened again, but this time it didn't get fixed and it is still broken until now. If I didn't ask for a refund, it's due to this happened when I had already returned to my country since I bought them during my last month of my holidays in the US. I'm not kidding, these headphones didn't even last a month. I wasted almost 300 dollars for nothing. Now, why am I writing this now? Sometimes this whole situation comes to my mind and it is really frustraring not to doBy the way, these hearing aids arrived on March 14, my flight to Peru was on March 27 and they stopped working before April 3. I also have evidence showing the date these hearing aids stopped working, just in case. So, why am I writing this after months? Sometimes this whole situation comes back to my mind and it's really frustrating not being able to do anything from outside the United States. Anyway, I wanted to vent and also demand that someone from Best Buy or Sony fix this. I'm going to travel to the US again in January next year, so you still have time to think. There are no excuses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pinzas, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551
For further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Not an all around upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same amazing sound quality from the XM3's but it's missing fetures on the app. And has lack luster ANC now..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Comcast, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that the noise canceling did not meet your expectation. To improve the noise canceling quality of the headphones, please try the steps on our help guide link to troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
You can also use the Sony Headphones Connect application to fine tune your music to your liking.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great sound, but too heavy on my head
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but they gave me a headache. The Bose QC headphones were a much better fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyndseyTaylor, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. To get a more comfort fit for the WH-1000XM4, please use the slider to adjust the headphones to your size.
If you need assistance with your headphones, please contact us for help please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl