Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Stop shopping at best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big and Best Buy has the shortest and worst return policy. so I was a day late and they wouldn't allow a return. So make sure your head is big enough, especially if you're a girl. These will fall off due to any sudden movement or if you are laying down, planking, any movement really.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TaraL,
We regret to hear that our Sony WH1000XM4 won't stay long and fall every time you make a move. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Thank you for sharing your feedback.
Regards,
Marco
- Pros mentioned:Sound quality
Please Help!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects every 5 minutes. So frustrating!!!! Aside from that it sounds wonderful for those 5 minute increments!
I would recommend this to a friend - Pros mentioned:Sound quality
I can’t hear you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great nose canceling, but talk quality sucks 2 thumbs down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charger, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise canceling feature, we regret to hear about the call quality issues you're having. This is usually not the case for our headphones nor the experience we want you to have
Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bluetooth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection between devices are not as responsive as others
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kienc, We're sorry to hear that you are not happy with your device's connectivity. This is definitely not the experience we've wanted you to have. Kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html There are steps you can perform to resolve your issue. Incase you're still having the same issue, we recommend resetting and initializing your device : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Lastly, we recommend keeping your device's firmware version up to date. This can help eliminate any performance issues. You may visit your device's information in our support page.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Bass, Comfort, Sound quality
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I always use the noise canceling which works amazing. I did research on these headphones and was comparing these with the newest model. I didn’t try the newest model, but I don’t see why you would pay an extra $100 when these headphones are already so great! I used to have Beats Solo 3, but they stopped charging properly and would only last 30 minutes per charge. These SONY headphones also have options to change the bass and voice of songs based on “mood”. You can set it to relaxed or excited or mellow. The change in sound of the songs is noticeable and it is a feature I enjoy using. Overall I’ve had these headphones for about a month and haven’t had any issues. I would definitely recommend these headphones as they are also super comfy! My beats would make my ears hurt after wearing for an hour, but these don’t hurt at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AL12309,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Charging issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won’t charge past 10% using the supplied cables and following the instructions. Sony support is less than helpful. Will be returning these
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IanC,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible. airpods pro are way better and cheaper and dont fall off your head
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakobM, we're genuinely sorry to hear that the Sony - WH1000XM4 headphones did not deliver the experience you we're hoping for. We understand how important comfort and value are when choosing headphones, and we appreciate your honest comparison. Your feedback has been noted and will be shared with our team as we continue to refine our products. Thank you for considering Sony products! Best regards, -Dominick
Be warned: shrill whistling noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but have a major flaw: after using them for some time, the ANC develops a feedback loop, extremely sharp and shrill whistling noise that can damage your eardrums. It's a shame Sony hasn't address this problem (even common in XM3s). Don't waste your money!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fahad,
We regret to hear about what happened. This is usually not the case for our WH-1000XM4 headphones nor the experience we want you to have. We would like to know more about this loud whistling issue you're having so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Hedphones stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful buying these headphones. I bougth it 14 months ago and the device stopped charging and the charging port is getting hot. It is not covered by the vendor's warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WolmanC,
Thank you for the review. We're sorry to hear the battery issue with your headphones. Take your device to an authorized servicer for evaluation to determine the repair options available for headphones.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Do not buy! Sputter then shut off!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using these headphones that I bought three days ago, they will begin to sputter and then just shut off. I have tried all of the solutions on the help section of the Sony site and even tried other solutions others have found useful on alternate sites. I am going to return these!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kdogg, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483 (Headphones troubleshooting guide)
Also, resetting and initializing the headphones may help troublshoot the issue:
To reset, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize, please follow this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Horrible Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible product. Randomly turns off throughout the day even after turning off all additional features. I would return this in a heart beat if I had more than 15 days before the return period ended. I have tried everything to fix them and want absolutely nothing to do with it now.
No, I would not recommend this to a friendBiggest scam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scamming to buy Bestbuy plus for no reason. Forcing customers to buy and get aggressive.
No, I would not recommend this to a friendGreat sound, finicky product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging issues, connection issues, feature issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MWumi, While we are glad to hear that you are happy with the sound quality, we are sorry to hear that you are experiencing issues with charging, connectivity, and the features of the WH1000XM4. We'd love to troubleshoot these issues and make this a better experience for you. In the meantime, please check our help guide links on troubleshooting these issues.
For charging: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
For the connectivity: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Does not charge. You will get one year max out of
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone stopped charging even with the original charger. I contacted Sony and they haven’t responded. It’s been 3 months and I’m still waiting for a response.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NomN,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having a power/charging issue with your WH-1000XM4. We'd like to make sure that you are taken care of. May we contact you directly so we best assist you with your concern? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number:
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
We are looking forward to your message.
Sincerely,
Romeo
Sony Social Support
XM4s ! Not what you thought !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth Protocol a Joke !!! Dont expect this from Sony, but they prove me wrong ! On basic Handshake Communications! Who would believe ? I wanted to keep these Headphones but after 4 different Headphones Everybody was convinced including Sony that a Recall should be Warranted and Promo Discounts handed out to all Victim Owners ! Hellow ??!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mooch1,
This is not the experience that we want you to have. We would like to know more about what happened and help you out.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems nice about the same as my Bose Q35. I think I like the Bose noise canceling better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bills, You've made an excellent choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great on paper but my unit might be defective.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My pair makes a creaking sound when I move my jaw or make any movements on the right side of my face. I had used the black ones before with no issue. It might be that I have a defective unit.
I would recommend this to a friendGreat Overall Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work extremely well, easy to use. Very satisfied with them and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano13, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Careful when purchasing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts to give a low rating, but unbearing cracking
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We regret to hear that you are having some unwanted noise with your Sony WH1000XM4. This is usually not the case for our WH-1000XM4 headphones nor the experience we want you to have. We would like to know more about this cracking noise issue you're having so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
- Cons mentioned:Volume
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud at all especially if you have some type of hearing loss.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BeboW,
We regret to hear that you are not having the best experience with the WH1000XM4 headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). These steps may also help resolve the issue:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
-Try multiple sources
-Check the sound settings of the app that you are using.
-Reset and initialize the headset (refer to the steps on these links):
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Additionally, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/search/search.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support