Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Amazing Noise Cancellation and Awesome Music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the good stuff has been mentioned already! Pros - Punchy bass and awesome music - Good connectivity to 2 devices and switching between device is flawless (iOS and a mac) - Noise Cancellation is out of the world (Bose do check it out :D ) Cons - Been a bose user all along I feel pressure on my head with the headphones on - Voice quality on phone calls is pretty inferior the receiving person has difficulty hearing me, I have QC35 II and NC700 from Bose on both of them the call quality is fall superior. If Phone call quality can be improved through software update, I would give back the missing star.
I would recommend this to a friend Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying to use and stopped recharging right outside the warranty window. Do yourself a favor and by Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kleeborp, We are sorry to hear about the charging issue you are having. This is usually not the case for our WH-1000XM4 nor the experience we want you to have. If the unit stopped charging, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Battery life, Sound quality
3 years since purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones 3 years ago, and they are still in excellent shape. I use them nearly daily. The battery life is the same as when I got them. I’ve slept with them on numerous times and I don’t even need to recharge them when I wake up. The padding is still in great condition too. The only complaint I have is that these have ruined other headphones for me! The sound quality and noise cancelling on these are too good. I can only listen to music and watch movies with these on. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiaS, Thank you so much for your fantastic review! We're thrilled to hear that your Sony WH-1000XM4 headphones are still performing exceptionally after three years of daily use. It's great to know that the battery life and comfort have remained top-notch for you. We appreciate your recommendation and understand how hard it can be to go back to other headphones when you've experienced such quality. Enjoy your music and movies, and thanks for being a loyal Sony customer! - Romeo
Good for listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nose cancellation is pretty bad and it picks up all the background noise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vjgh, We regret that you're having an issue with noise canceling function. This is definitely not the experience we'd like you to have with our products. Allow us to help you and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Please also ensure that the software is updated by launching Sony Headphones Connect app.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphone in December 2020 and two months after most of its features are not working and I cannot even exchange it. Horrible experience
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that your WH-1000XM4's features are not working properly. We'd love to troubleshoot the issues that you are having and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Carl
Uncomfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be just me but these headphones really hurt my ears and I can't wear them for more than ten minutes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TofuChef,
We regret to hear that it hasn't provided you with the best comfort. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
really bad bad bad bad headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones ever, they're bad and I have no idea why people like them or love them or care about them, I have no idea! it's bad -- really bad!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aorex, we are sorry that you're having an issue with your headphones. This is definitely not the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a pleasant experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
BB refused to exchange
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color isn't great. Bought it on sale & bestbuy refused to honor their exchange policy for a new color even though they were the same price on sale & off sale. The box was in its original wrap & never opened. The sound is alright
I would recommend this to a friendNot happy with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They slide off my head constantly my husbands jbl’s for 60 bucks sound better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaJ,
We regret to hear you're not having the best experience with these headphones and they slide off on your head constantly. This is definitely not the experience we'd like to hear from you. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
For comfort, try adjusting the headband and the earpads properly. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For your reference you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
In any case that you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like these headphones they are to much trouble they go on and off frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. Set the headset to “Priority on stable connection” mode using the Headphone Connect app. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Meh....not exciting
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them. For the price i found better ones that had better sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DMan,
We regret to hear that you were not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the headphones. With the Sony Headphones Connect app, you can adjust the equalizer to tailor-fit the sound quality to your needs. Manuals and support articles are also available on our website to help you have a great experience with our products.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Holy wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile. I'm just Joe consumer. However. These headphones have literally changed my experience in listening to music all day on a plane or doing work or just channeling out. I'd probably wear headphones for 45 minutes before taking them off. These bad boys stay on (and play) all day, in a completely immersed world of clean, rich, wow.. (also the battery lasts forever and they're super light).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsKiwa, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
M4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing! I enjoyed this product a lot! Very useful and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanMartinez, thanks for choosing and purchasing our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We have our Support team that is always happy to assist. You can email us anytime at If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope to get a higher rating on your next review. Thanks so much for choosing SONY! ~Earl
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My head started to hurt after using it for couple of hours
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Professional,
We regret to hear that you are not satisfied with the comfort of the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Battery Shot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even had these a month and the battery is shot! It will no longer hold a charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are sorry to hear that you are experiencing issues with your WH-1000XM4 Headphones. We'd love to troubleshoot the issue that you are having with the headphones and make this a better experience for you. In the meantime, please make sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. If you are using an adaptor, make sure that the USB AC adaptor is firmly connected to the AC outlet.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Bass, Sound quality
Great upgrade from Bose QC-II
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned my set of Bose QC-IIs for four years and used them almsot everyday. They are still a great set but i noticed with past updates in firmware the noise cancelling quality was noticably degraded. Unsure if it is marketing with the company to introduce the QC-IIIs & newer 700s or if they nautally degraded overtime. There is a ton of info about this online with others having the same issue. Anyways, the noise cancelling was a reason why i bought them and they weren't holding up. I tried both the 700s and the MX4s in store around the holidays last year and the MX4s were way better in my opinion. I noticed they were on sale yesterday for $249 and I rushed to the store to pick up a set and I'm glad I did. Today they went back up in price! The sound quality for mids/highs is just a little better then my old set but the bass sets it a part. When at high volumes, the bass is way better while still delivering clear mids/highs. The ANC is great.... way better than my old set and better than 700s I tested in store (in my opinion). I love all the other features too like spacial sound, detection when yoy take them off, pausing when yoy talk, hand over cup to talk/hear and location detection for ambient sound and listening preferences. Couldn't ask more for $249 and better than my QCIIs. If you are upgrading from an old set and have similar needs to mine, I think you will be happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We are thrilled to know that you love all the features of your new Sony wireless noise canceling headphones. You chose the best brand this time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Long battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is great I have charged it in 3 days and still have way charged.When using Bluetooth to watching for television. There is a weird static that happens. I try to have to one device but it still happens. But as far listens to music with my iPhone perfect. I wasn’t interested into the plans they have for the 360 listening , I couldn’t really tell the difference between sound. Noise cancellation is great they are pretty comfortable to in your head . Not so much to wear around your neck though. The speak to chat is a cool feature too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ebbie,
Thank you so much for your review. While we are thrilled that you are satisfied with the long-lasting battery life, industry-leading noise canceling function, cool speak-to-chat feature, comfortable fit design, of our WH-1000XM4, we are really sorry if you are having some static sound when using it on your TV. This is definitely not the experience we wanted you to have on our premium headphones. Let's try to isolate and fix the problem by following the troubleshooting steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00235161
And if you haven't yet, to ensure you get the most out of your WH-1000XM4, we recommend updating its firmware to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We truly appreciate your input when wearing the headphones around the neck.
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
unhappy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problem with noise cancelling staying "on"-would turn on ambient sound-otherwise liked them very much
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chuck,
We regret to hear that you are not having a complete experience with the headphones. The WH1000XM4 has a feature called Adaptive Sound Control. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. You do have the option to turn off this function on the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
We hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
not
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.less then year not charging and bluetooth disconnected all times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alost, we are sorry to hear that you are experiencing issues with your WH-1000XM4 not charging and Bluetooth connection. We'd love to troubleshoot the issues that you are experiencing and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
For the charging issue, be sure to use the supplied USB Type-C cable and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For more information, please check our Help Guide link for troubleshooting a charging issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
For the Bluetooth disconnecting issue, bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other devices). In this case, delete the pairing information for the headset from the device and pair them again.
If the issue still occurs, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the headsets. They have a over pronounced bass, they make my ears sweat and they give me headaches.
No, I would not recommend this to a friend