Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well, and the battery life lasts long. The noise cancellatoon works amazing, helps focus while studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroM, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them, comfort and looks . Sound quality is excellent ! I also got the stand , happy with purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexV, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Noise-Cancelling Over Ear -- Silver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These do the job. They charge well, cancel out surrounding noise and make music and meeting streaming seamless. The color is also perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks user465753 for the 5-star rating! We're glad that you are enjoying the noise cancelling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are life changing the sound quality compared to air pod pro theure so comfy and so well made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user804398,
That's awesome! Thank you for sharing your feedback and we are very happy that you are pleased with the sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Good quality sound, at the cost of a bad glitch.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality seems to be good, they're not heavy even though they are on the bulkier side. I like that it's got Type-C for faster charging and the carrying case is protective. Though not all is great, as there is one feature that is horrible. I thought my headphones were broken because every time I play them on my PC the sound cuts off too much, constantly. I noticed the issue goes away if the headphones are connected to my phone while the app is running, and using the "prioritize connection over quality" but the second I turn off the bluetooth on my phone, the problem comes back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdnanoG,
Thanks for sharing your feedback on your experience using the WH-1000XM4. While we're glad that you like the great sound quality, we're sorry to hear that you are having some audio issues when connected to your computer. In addition to setting the headset to “Priority on stable connection” mode with the Sony | Headphones Connect app, one of the possible solutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. Please visit the link below for instructions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If you are using a windows PC, please update computer's Bluetooth driver (not the headset, the onboard Wireless Bluetooth driver). For further assistance, please refer to your computer's manufacturer.
If the issue still occur, resetting and initializing the headset may help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Battery life, Sound quality
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted this to my husband. Great quality and battery life is solid. App is glitchy at times and the auto-connect isn't the best but it's still a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaby,
Awesome! We're glad to hear that you like the quality and battery performance of the headphones. Your feedback is greatly appreciated. We recommend updating the Sony headphones connect app. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect, the sound and all them. Are very good for studing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaA! Thanks so much for sharing your feedback with us.
It is truly wonderful to know that your WH-1000XM4 headphones are helping you stay focused while you study! We are so happy that the sound and features are working out perfectly for your needs.
Thank you for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Good for music. Questionable for Work Use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wondering if this is just the pair I got...but lots of issues around audio quality on calls, maintaining a connection to computers, and the auto-off/start/stop capabilities of the headphones. THE GOOD: Nice form factor. Fit and finish seems great. Noise cancelling for music is good. Decent battery life so far. THE BAD: Conference call participants and phone conversation participants struggle to hear me talk...this happens across connected devices and call technologies. Headphones frequently disconnect from my laptop, but remain connected to my phone. Adding a second bluetooth device requires an update & setting in the Sony mobile app. Connection announcements on the headphones interrupt conference calls and music listening. So I'd think of these as a great set of headphones if you're connecting to only one device and just listening to audio and watching video. But I would hesitate to rely on these for anything work related.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ildiavolorosso,
We're glad that you like the design, battery life, and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the call quality, multipoint function, and voice guidance function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When using the multipoint function, make sure to set up this function properly on the Sony Headphones Connect app:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
You do have the option to turn off the voice guidance function on the Sony app. Please refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
We also appreciate your feedback about the call quality and Sony app. Rest assured that this will help us improve our products.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Good Headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and battery life. The noise cancellation is also quite excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nate,
Great! We're happy that you are pleased with the audio quality, long battery life and with the noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent Purchase
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 1000XM4 is a steal in the headphone market. With their amazing deep base quality, you can hear a different quality in music compared to other devices that you would normally play it on. They are great for travel usage as the noise-canceling feature helps remove any miscellaneous sounds in the background that you may not want to hear on your travels. I have been using it when I travel by train and it helps remove the metal chains hitting off each other or when the train breaks are initiated. Best Buy College Crew members receive products to write honest, unbiased reviews. Reviewers have been provided products free of charge and may have received nominal compensation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zachhuang2,
Thank you for the 5-star rating and we are glad you like the industry leading noise-canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, that’s all I have to say. The noise cancellation, the comfortable part, the color, everything. Amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user422355, Awesome! We're very happy to hear you love the superb noise cancellation, comfortable fit, color, and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Sony XM4 Headphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are very comfortable and the sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngieT, Thank you for sharing your positive experience with your Sony WH1000XM4! We're glad to hear that you love the comfortable fit and excellent sound quality of these headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Still a top choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony remains my favorite over-the-ear ANC. I upgraded from M2 (4-yrs-old still going strong) to M4 and have no complaints, except that the carrying case no longer has a snap loop you could attach to your carryon (it now has a fabric loop that doesn't fit around much). Battery life is slightly less but still excellent, lasted through 2 hours in airport and 12-hour flight with no issues. Very comfortable, except needed to move top band every few hours as the pressure in one spot would get annoying. Recommend downloading the accompanying apps to fine-tune the ANC and your audio quality/equalizer. Equalizer has a few presets but you can also just customize based on personal preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user154730,
Thank you for sharing your feedback with our Sony WH1000XM4. We're glad that you appreciate the noise canceling and other features of our XM4. We're happy to hear that you were able to utilized the Sony | Headphones Connect app to fine tune your headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great music quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for my son. He loves them. I purchased another brand for my daughter at the same time and they have compared them… these definitely have better sound (while the others have slightly better noise cancellation). Music quality is of more importance to my son, and that’s why he likes them so much. He was never able to find earbuds that fit comfortably, and has really preferred the fit of these headphones instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DMMc,
What a nice gift! Thank you for the purchase and we are truly happy as well that your son loves the audio quality and comfortability of his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so comfortable and sound quality is great! cant imagine how i listened to music without them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user443712, We're glad that you like the sound and comfortable to use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort
Sony xm5 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, the 8 microphones are a game changer and the battery is simply incredible. Amazing upgrade from the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsmaelM,
Great! We're glad that you like the comfort, built-in mics, and battery function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best over ear headphones you will ever own, sound quality is amazing, noise cancelling is on a whole other level, and battery life is amazing too. It's a near perfect pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cameron, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best Headphones ever. Blow away Beats and sound better than Bose (my opinion). I use them when I cut grass and cannot hear mower at all. Bass is great and highs are clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, You've made an excellent choice! Thank you for giving the product a perfect rating. We're glad to hear you're enjoying the excellent noise cancelation and overall sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Love these headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the noise cancelling feature is great! Work just as well as some higher priced brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneH, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Noise Cancelling Headphones in the WORLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how much I write here, it isn't enough to describe how beautiful these headphones are. If you are ever looking for a synonym of the word 'Perfect', feel free to use Sony WH-1000XM4. The Sony Headphones App is amazing and versatile. You can customize your music in plenty of ways which makes you the master of your own music. Lastly, I never realized how crap the headphones in the Aeroplane are until I used my Sony XM4. Wow, the flight attachment is extremely useful if you are travelling across continents and want to cancel all the noise in flight and get a calm and cozy experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RockyKarthik, Thank you for your awesome review! We are so glad to hear that you found the perfect headphones for you! Intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl