Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I had to buy two pairs because of a water related accident the first time and both times the headphones worked great (obviously before they went into a bag with an unsecured water bottle) The damaged pair I actually still use and keep with my computer, as the headphone jack still works even if the wireless part doesn't. The noise canceling is great, and the sound quality is even better. I prefer these over the more recent model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Palbrew,
That's awesome! We're glad to hear that you love the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
100% Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, extremely comfortable, very easy to set up, and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TereseM, It's nice to hear that you appreciate all the great things with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Havent bought any headphones since
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whether if its this version or a previous (they look the same) but it dawned on me that several years later they are still sounding as good, clean, and intact as the day ive bought em. Def worth the buy. Ive been using the same pair and im sure its been well over 3 years now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSLNATI,
That's very nice to hear! Thank you for the purchase and we're happy that you like the sound quality of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound, okay comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to just one song with this headset I completely get the hype around it. The sound quality is better than that of any headphones I’ve ever used, most noticeably in the mid-range. I really like the swipe commands and the auto-pause. My only complaints are with the band of the headphones. After about an hour or so my head starts to hurt from the pressure of the band. This doesn’t seem to be an issue for many other people so maybe I have to adjust the length of the sides, but it isn’t comfortable at all past the 2-hour mark. Still though, I think the sound quality mostly makes up for that, so I’d rate this 4 stars overall.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Best headphones ever!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They’re lightweight and have a great sound to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GenGen,
Nice! Thank you for your feedback and we're happy that you like the lightweight design and awesome sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive put these through the ringer!!!. Workingout. Skateboarding, intense sweat build up form the ear cuffs, dropped them multiple times from 5ft and above. Kicked them while falling, full blast most the time ive been yousing these for 2 years still sound new! So good ive been looking into linkbuds s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaba, Thanks for the 5-star rating! We're glad you impressed with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound qualityCons mentioned:Volume
review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well, great sound quality. Volume is a bit lower than expected and doesnt do well with sweat or liquids so isnt the best set of headphones for going to the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyV, We appreciate your feedback. Please make sure to turn up the volume of both the headphones and the connected device. Take note that our WH1000XM4 headphones are not waterproof nor sweatproof. You may also check out the Precautions for this headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
BUY BUY BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connectivity is amazing and sound quality outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holly, Congratulations! We're happy to learn that you're satisfied with the amazing sound quality and superb Bluetooth connectivity of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality, Weight
A class
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.V good sound quality. And light wait . Charging quality good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmarjitS,
Thanks for the 5 star rating and we are delighted to hear that you are enjoying the awesome sound quality and lightweight design of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
PERFECT FOR PLANES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never wrote a review before but these are crazy good. I was on a flight from Vegas to Portland and there was this crazy lady who was getting mad at a family. Apparently, she was screaming and complaining the whole time. BUT I only knew after when we were de-boarding because people were filming her getting off the plane and I was listening to music <3
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice goose! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. Sound quality is great, noise cancellation is good, incredibly customizable. The only reason it’s not 5 stars is I feel it can be a little bulky if you have a smaller head.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Katya!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s wonderful to know that you are happy with the great sound quality, effective noise cancellation, and the high level of customization. We designed these headphones to provide a premium and personalized listening experience, and it is rewarding to know we've succeeded.
We also understand your comment about the fit feeling a bit bulky if you have a smaller head. We apologize for any discomfort this has caused. We designed the headband and earcups to provide a secure and comfortable fit for a wide range of head sizes, and we appreciate your honest feedback. We will be sure to share this with our product development team as we are always looking for ways to improve the comfort and fit of our products.
Thank you again for choosing Sony and for your valuable review.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
These headphones are truly excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As I said in the title these headphones really get the job done. In addition to these headphones I have a pair of AirPods Pro. The noise cancellation on these headphones is far superior! I love the quick ambient noise feature by putting your hand over the earcup, it’s great for needing to hear the outside world fast. My ONLY complaint (so far) is that over a long period of time the top of the headband starts to hurt a little. Other than that small annoyance, these headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Layne,
We're glad that you are enjoying the ambient sound and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound; limits outside noise and fits well on my head
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome! We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphone, they are comfy and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManvirD,
Nice! We're very happy that you like the sound quality and comfortability of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Heavy headphones, but quality you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really impressed with these headphones and bummed they didn't work out. They were my first investment in some serious quality headphones and the noise cancelling was incredible. I first tried them on sitting in my car in the pouring rain, and I put them on and there was SILENCE. The sound quality is good and makes listening to music really fun again. It's hard to resist the urge to move/dance along. Also the aesthetics of the headphones is really nice. The soft touch matte of the silver is beautiful, with the small metal accents. Makes you excited to wear them out and about. However, the wearability of these headphones isn't for me. At 1.15lb these are some heavy headphones, and as someone used to only wearing wireless earbuds, it's not comfortable to wear them for more than 2 hours or so. I'm impressed with Sony's quality, and I'm going to be returning for the Sony WH-XB900N instead as the weight is about half of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WPeters,
We're glad that you like the sound quality, material, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the weight and comfort is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, connectivity, noise cancelation and ear cup functionality. I bought them on sale foe $223. Yee-haw!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbrechnev, We're very grateful for this positive feedback! Good to know you love the amazing sound quality, seamless connectivity, excellent noise cancellation, and touch control feature of the earpads. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
AWESOME HEADPHONES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great design. perfect fit, best headphones I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HollisM, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Sony wh1000xm4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's super comfy and has excellent sound quality. Noise cancellation is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User187738, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
400
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast service plus good sound quality and soundproof Battery last long is a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miacp, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i’ve ever had in my life. I’ve used the airpod pros, airpod max’s’, skull candy’s, you name it, but this headphones take the cake. You can change the sound to whatever you like whether it’s high bass, low bass, just voice, etc. Would recommend to anyone, don’t even think about the price just buy them, it’ll be so worth it in the long run
I would recommend this to a friendBrand response from SonyListens
Posted .Hello XaevinM,
Great! You made the right decision in switching to our WH1000XM4. We are pleased to hear that you are enjoying the awesome sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco