Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
great for the price youre paying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones in the black color for myself and this color for my partner, they loved the color and the overall performance of them. the sound is great and the noise cancellation is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user999094, That's great! We're delighted to hear that you are was impressed with the sound quality and with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! -Craig
Super great headphones, not the best for the gym.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting to purchase these headphones for a long time and they are great and quality headphones. The touch control panel is a bit annoying at times, and it doesn't seem to be adjustable but you are able to turn it off. I do wish it was a tad more noise cancelling. I primarily purchased these to use in the gym which wasn't the best use for them BUT I bought covers for the ears that allow me to workout in them without ruining them. Overall, I am very happy with these headphones and I would recommend spending the money on them if you're looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleH, we're glad you are happy with your new headphones. We're sorry to hear that you have an issue with the touch control panel and noise canceling feature of your Sony unit. For touch control issues, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control
If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
So sound cancelling youll forget where you are
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dope sounds. 10/10. The app lets you change hearing settings if youre walking down the street vs sitting inside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alix, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Video editor headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best studio headphones for the price! I’ve tried dozens of headphones for video editing and these take the cake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DillonE,
Thanks for taking the time to share your experience with the Sony WH-1000XM4 headphones! We are really happy to hear that you find them to be the best studio headphones, especially for video editing.
These headphones are designed to provide comfort during long editing sessions, so you can work for hours without any discomfort. The battery life is impressive, giving you up to 30 hours of playback, which means you can power through your projects without interruption.
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort
Sony Xm4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and very comfortable! The color looks white in the picture but in person it is more diluted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371438, we're glad you like the your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was the best birthday gift for my husband. He works driving and now walks hands-free and noise-free.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user343376,
Awesome! Thank you for the purchase and we're glad to hear that your husband likes the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
XM3’s younger, better cousin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i can’t tell you how many conversations my mother has had with herself while ive had these on in the car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user383156, we're glad you and your mother are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, i love how they’re noise canceling, only thing i don’t like is they don’t have my favorite color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DezmenM,
Great! Thank you for your purchase and we are happy to hear that you love your Sony WH1000XM4 for having an awesome noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son lives his headphones. They are much better than the cheaper model of Sony headphones he had before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyG, thanks for choosing and purchasing our product. We're glad your son loves his new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Aesthetic pleasing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Although i still hear a little bit of noise. But i love the color so it kinda makes up for it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user640190, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first ever pair of headphones and I love them!! The sound is really nice and perfect for runs!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olivia, we're glad you love your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
WH1000XM4 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, responsive controls, and is noise cancellation is out of this world. Highly recommend this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AtharvK, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound excellent. Battery OK, Noise canceling. I like this product so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldR, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying the sound quality and noise canceling of your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm4s are it this day the best headphones I’ve ever owned. Great sound, amazing noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user294206,
Thank you for your feedback and we are very happy knowing that you are pleased with the sound and noise canceling quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
I expected more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought these headphones a few weeks ago. I was so excited for them. I wanan say that the color is amazing and i like the case. You do have to download an app to set them up. They are good noise canceling headphones and the cupping feature to lower the volume is pretty cool. I am just soo dissapointed in the lack of bass in them. You dont feel or hear it. My brother has a pair of $60 headphones with better bass. Ive looked up setting on reddit to help me out and nothing. It sounds as if the speaker has been blown out, but theyre beand new. I will be returning these and try to get another pair with some decent bass at the very least.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NormaC,
Thanks for sharing your review and experience with the headphones. We're glad that you like the color, carrying case, Quick Attention Mode, and noise canceling function of the headphones. It's unfortunate that you are not satisfied with the bass quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
You also have the option to adjust the equalizer of the Sony app to tailor-fit the sound quality to your needs. You may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Comfort
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very happy with her Christmas present. She says they are extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user692723, sweet! We're glad your daughter loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definetly worth the money. Great for the gym and just relaxing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user358277,
You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
You must do this purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, and the app is helpful when it comes to customizing your taste.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user550844, That's awesome! We're so pleased to hear that you like the great sound quality and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best hands down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever used. Sound quality as well as all of the functions. I have AirPods and bought those for my husband and I’m always stealing his headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Williams, That's awesome! We are glad that your new Sony wireless noise canceling headphones are the best headphones you have ever used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Really good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works really well. I’ve been using them at the office and works wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user529695,
Thank you for the purchase and we're delighted to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David