Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Sony headphones review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Comfortable fit. The ambient modes are pretty cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ethan,
Great! We're happy that you are satisfied with the quality of our XM4 headphone, especially with the comfortability and ambient mode of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and stylish :) Battery lasts forever, didn’t charge once over 12+ hour flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user815836,
That's awesome! We're glad that you are enjoying your WH1000XM4 especially the battery life and design. You can listen to your favorite music much longer now. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing headphones for concentration or vibing!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great & amazing noise cancellation!! Finally splurged on these after seeing glowing reviews and do not regret :) So helpful for studying, concentration, vibing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rachel,
You made the right choice! We're glad that the noise canceling function is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Invest in these trust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful crisp sounding headphones just had trouble switching between my phone and pc but other than that 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
Great! We're glad that you invested and trusted us when it comes to your headphone needs. We are sorry to hear that you are having some issues in switching from your phone to computer connection. You may try this helpful link for phone and computer pairing.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Scroll down and click the plus icon to expand the troubleshooting steps for Phone and Computer connection.
We also recommend to check if your unit has the latest firmware version (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Kindly check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Our WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and the no buttons. They do slip sometimes when working out but still great for running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user945078, we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Upgraded to the Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift for wife who was using first gen. wireless. She really was surprised how much better this Sony sounds and the effectiveness of the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShelterInPlaceWorker, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these as a gift for my daughter. She loves them, uses them daily and says that the noise-cancelling is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user360545, This is a great gift idea! We're so happy to hear your daughter loves them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
sony m4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise cancelling, sound , and calling . Outstanding headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jburden78,
Perfect! Thank you for the feedback and we;re glad that you like the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is very nice! 10/10 would recommend and would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user910681, Excellent choice! We are very glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Wireless Noise Cancelling Head Phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones and great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandy,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice Great voice quality overall I like the noise cancellation feature I am Enjoying this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HiwateN, awesome! We're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation work’s wonderfully, still in the progress of getting to know how to work it and trying to figure out how I can adjust the volume so people on the outside can’t hear what I’m listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DureD, Awesome! We're very happy to hear you like the great noise cancellation of your new Sony WH-1000XM4. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I would definitely recommend. Noise canceling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user943194, Thank you for the great review! We're glad you like the excellent noise cancellation of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
You need these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones great for the gym, great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, user105689! We're glad that you are enjoying your Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise canceling. Super comfortable!! Love, love, love!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user827164, That's great to hear! We are happy to hear that you love your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really really good headphones. they don’t hurt my ears and the noise cancelling is wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user829215, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones I've Ever Owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound absolutely amazing. I'm not a fan of the motion controls, but... eh, it is what it is. Otherwise they are the best headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Private office in a small box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! Only cons I have found after extensive use over 2 years: * don't listen to good music that will make you sing along. Headphones does this weird thing where it constantly activates speak-to-chat and pauses the music when it hears you "talk".(festure can be disabled by holding 2 fingers on the outside of headphones, still annoying) * LDAC and multiple devices can not be used at the same time. * Connecting a macbook and a phone simultaneously does not work. It is an Apple problem after recent update. Macos does this thing where it never releases the Bluetooth connection. Any other operating system should be fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Thank you for taking the time to provide us with your feedback about your Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the speak-to-chat and multipoint connection issues and will be sure to forward this feedback to the appropriate department. Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing Sound from iPhone but other devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Ambient noise options when connected to iPhone through Headphone connect app. Though I couldn't find a way to do the same from MacBook or any other device, any pointers to make it work would be appreciated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoundGuy,
We're glad that you like the sound quality and Ambient Sound function of the headphones. Unfortunately, the Sony Headphones Connect app is only supported on Google Play Store or App Store via smartphones.
We do appreciate your review. This will certainly help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Noise cancelation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation, gives you a premium while wearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuhasD,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph