Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great sound quality, easy storage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenH,
We are immensely pleased to hear that you are enjoying the exceptional sound quality and comfort of your WH1000XM4 headphones. You’ll find that the industry-leading Noise Canceling allows you to truly immerse yourself in your music, while the Speak-to-Chat technology automatically pauses your audio the moment you start a conversation for seamless transitions.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Awesome and worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Sony earbuds Sol Republic earbuds Beats earbuds and these Sony over the ear earphones are by far the best I've ever bought. Superior construction outstanding music clarity very comfortable an extremely long battery life one of the best earphones I've ever bought I give it five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMike, Awesome! We're glad that you like the sound quality, comfort, and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headset for my needs.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried 5 different headsets and these are by far the best ones. Previous version broke after a few months, but this set has held for well over a year with no drop in sound quality both Bluetooth and wired. I use them on my PC with a separate bluetooth adapter for my computer and there is no quality issue. I use my headset for gaming, listening to music, and watching videos. A few issues to list: -Speak to chat often enables itself and I have to disable it by holding 2 fingers on the right side. This happens at random when I talk to people around me with the headset on. -If others in your household also have wireless headsets, the connection might struggle. (Roomates have wireless Steelseries). -No PC interface, it all has to be done through your phone app, which I rarely open. -A little pricey. It's a really good headset, but I would like more people to have access to this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeValere,
Thanks for sharing your review and experience with the Sony WH1000XM4. We regret to hear about what happened to your previous headphones. We're glad that you like the sound quality of the WH1000XM4 headphones.
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
To help improve connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Unfortunately, the Sony Headphones Connect app is only supported on iOS and Android mobile devices.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Great headphones, great battery life.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to block out ambient noise so I could listen to my music, audiobooks, tv, and movies while I had downtime in my shop. It does a great job keeping out droning noises, but if there's a loud bang anything like that it would pick it up and pause anything I'm listening to at the moment. I've used this for long flights and it's been a godsend for when there are crying children on flights. I've worn it for about 8-10 hours at a time during flights or when I'm honed in on gaming/work and it does get quite hot around the ears so you will sweat. Not sure how to get around that, but the noise canceling, audio quality, and battery life were well worth the purchase. This pair is probably my most expensive purchase as far as OTE headphones go but was worth it. There's an app that you need to download with it but I don't really touch it. Sort of a set and forget and only go back to it if I need to toggle certain settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDubs,
We're glad that these headphones are perfect for your lifestyle. Your feedback about the fit is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The sound quiz gray The equalizer is good especially when you put ANC on. You can't hear anything around you dead quiet would recommend for anyone who loves music or watching movies at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneDiesner Great! We're pleased to hear that you're enjoying the sound quality and noise canceling. Thank you for choosing Sony. Erin
Absolutely the best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any review that reads that these are the best headphones for the money is spot on. This from a long time Bose disciple. Great comfortable (even when on the wrong way for a couple of hours without realize it), absolutely great sound, and very good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cicero, Thank you for the awesome review! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and long-lasting battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounding headphones and comfy. I Use them for music, watching movies and playing games. Surprised at the versatility of these headphones. Battery life is great as well. Lastly the connect app is also a awesome feature to to be able to customize the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charleswiggens67,
Amazing! We're thrilled that you are enjoying the sound quality, comfort, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is nearly perfect. Very comfortable without being too heavy on the head. Worth the investment and a little more cost effective. Just because they are the older version of the XM5 does not mean you lose out on quality at any point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minamaru. Thank you for sharing your thoughts on the older version of the Sony XM5 headphones!. Indeed, it's worth noting that older versions of high-quality headphones can still offer excellent performance regarding noise canceling and comfort. Thanks for choosing Sony!. -Milton
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great sound. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnaP,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been easy to set up and provide great sound along with comfort. It’s rewarding to know they offer a seamless and enjoyable listening experience that suits your needs so well.
Best regards,
-Fred
Wow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation (with music playing at low volume, I could barely hear the microwave oven while standing three feet away), comfortable, charge lasts a long time, comes with a 3.5mm cable from wired listening, excellent sound quality, iOS app that allows you to change the equalizer settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Sony wh1000x4 headphones review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones 10 out of 10. It connects well and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChynaT,
We are beyond pleased to hear that you think the Sony WH-1000XM4 headphones are a perfect 10 out of 10! We appreciate you highlighting the reliable connectivity and the amazing sound quality.
Thank you for trusting Sony and enjoy your listening!
Regards,
Dominick
Small issues, but still great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My one gripe with these is that they sometimes cut out while I’m listening to music. The other thing is that when I’m connected to two devices (IOS), and I take a call, it messes with the whole system until I can figure it out. This could be my own user error so take this with a grain of salt. That being said, these are probably the comfiest headphones I’ve had the pleasure of owning. They might be plastic, but that doesn’t take away from the overall quality at all. I can wear these for hours on end without it hurting my ears or head (and it never has hurt…ever). The sound is great for a casual listener without trained ears, and I love the way they look. Overall, those small issues might take away from these slightly, but I would absolutely buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaV, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Worth it but there are even options around!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound so good. Honestly the momentum 4’s have just a little bit more bass but these ones sound clearer on every aspect. For sale around black friday I got them for around $229 I believe which is a STEAL. I would invest in these honestly unless you have the money to get the XM5’s. Another cool thing about these is that they fold unlike the XM5’s. If you want a good pair of headphones I would go with these. You won’t be disappointed with the sound and bass. Also for more bass make sure you customize the equalizer on the app.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JRos, Thanks for your feedback and we are glad that you like your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Awesome headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing beats the sound quality!! Great fit, very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nexus, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great all around sound with extra bass.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Bose 700 ANC first and wasn't satisfied with the bass response. The highs are second to none however the bass was really lacking. I returned them and got the MX4s. All I can say is wow! Sound quality is awesome and the bass is deep and loud. The app allows for adjusting the sound and I was blown away. Definitely a keeper. Bose does have the option in their app but it does little help for bass. The MX4s headset is great for plane flights. With all the noise on a plane, the MX4s block it all. The Bose 700s left me with a earache due to the air pressure, I didn't get that with the MX4s. Great job Sony! I fly very frequently and both headsets have their plus and negative. To me the MX4s do what I need them to do. I'm bass heavy so the MX4s are great for me and the 360 sound is amazing. If you like sound clarity with light bass; go with Bose 700s. If you want clarity and good punchy low end bass, go with the MX4s. Sony did a better job when it came to all around sound. That's my 2 cents.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avarys2cents,
Thank you for an amazing review! We greatly appreciate how you like your new headphones when comparing to other brands in the market. It's nice to know how you are enjoying the unit especially its great bass sound and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! - Kris
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are spectacular, I personally have a small head so finding headphones that don’t fall off is tough. With these I can go on runs or do any errand around the house or wherever and don’t have to worry about them falling off. I highly recommend plus the audio is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
You made the right choice! We're thrilled that you like the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good, they are comfortable and sound really good. I read some reviews saying that they don't fit well for them but for me they fit really good and stay comfortable over a long period of time. The ANC is really good as well, i barely hear anything with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilboiled,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect Bluetooth ANC Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are light weight, comfortable and long lasting (about 29 hrs from my test). Keep in mind that for gaming you need to wire up, to avoid BT lag. If you're looking for gaming headphone only, there are cheaper options out there but if you're looking for these specifics features, this is the headphone to beat!
I would recommend this to a friendWorth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation. The cord unfortunately does not have a mic but you can make calls with the bluetooth and the other person will hear you clearly, The plastic is sturdy and light weight. Battery life is good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Luna,
Thank you so much for sharing your amazing experience with our WH-1000XM4! We are extremely pleased to hear that you are happy and satisfied with the outstanding noise canceling function, sturdy build & lightweight design, crystal clear call quality, and long-lasting battery life of these headphones. We truly appreciate your input when using the supplied headphone cable.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo