Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12685191
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
AMAZED AT SOUND QUALITY AND NOISE CANCELATION
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift for my son. He was amazed at the sound quality and the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DapR,
We are beyond pleased to hear that the Sony WH-1000XM4 headphones were a gift for your son, and that he was amazed by both the sound quality and the noise cancellation performance! Delivering that level of audio immersion is what we strive for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Best XM headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, BrandonC!
We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.
Thank you again for being a Sony customer!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product works excellent, love using them for the gym and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmyc,
We are excited to hear that your WH-1000XM4 headphones work excellent! It is fantastic that you love using them for the gym and are impressed with the amazing sound quality. Thank you for sharing your positive experience and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Buy these now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used ! The sound quality is incredible and I wear them for 8-12 hours a day for work. Do yourself a favor and buy these. I have tried bose, and many different types and these hands down are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Good quality headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones and nice packaging. Although the noise canceling is very intense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannaB!
Thank you for your feedback on the WH-1000XM4 headphones. It is great to hear that you find them comfortable and appreciate the packaging.
The noise cancellation is designed to be powerful to help create a truly immersive listening experience, but you can also customize the level to suit your preference using the Sony | Sound Connect app.
We’re glad you chose Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, my kid love it, good battery life and sound!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickC,
Great! We're glad that your kid is enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Bose Quiet Comfort 35 and they were great. But if you are interested in sound details and audio fidelity these are the headphones for you. Comfortable and easy to use. I definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luck,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Very comfortable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation feature is very cool. You can adjust how much noise canceling you want in the app. They are also very comfortable and don’t make my ears hurt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fire,
Amazing! We're glad that you like the noise canceling function, app controls, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Lawn care, headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased these because I had wore the old ones out. I use them in my lawn care business so they do take a rough ride a lot. Happy with the sound quality of my new set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnJohnson,
Thank you for your fantastic review of the WH-1000XM4 headphones!
We're thrilled to hear that you're a returning customer and that your previous pair stood up to the demanding conditions of your lawn care business. It's great to know that the new set is also meeting your expectations for sound quality, even with the rough ride they take.
We're delighted that the WH-1000XM4s continue to be your reliable choice for exceptional audio, no matter the environment!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new Sony TV so naturally hadto get some new headphones. These are much better than my old ones. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mocsam,
Thanks for sharing your experience with us.
We're delighted to hear you're enjoying your new WH-1000XM4 headphones and that you're noticing the significant upgrade from your old ones—that's thanks to their outstanding sound quality and top-tier noise cancellation!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort, Sound quality
Happy with choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them. Comfortable, great sound. Glad I purchased them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MBC26, Thank you for this amazing review of your WH-1000XM4. We're glad you love the incredible sound quality, exceptional comfort, and overall features of your headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Best bang for your buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. Been waiting for them to go on sale and got them for a great price. Wonderful sound quality. Absolutely no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
We're thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic that you were able to get them at a great price and are enjoying the wonderful sound quality. Thanks so much for the positive review.
Thanks for choosing Sony.
Best regards,
Eliab
LOVE THEM!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphones two years ago and they have been with me in all my trips and flights. Couldn’t have made a better purchase.
I would recommend this to a friend- Pros mentioned:Sound quality, Weight
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling, very light had to question myself if it was in the case or not a couple times
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JunMing,
Great! Thank you for leaving your feedback and we are delighted to hear that you love the noise canceling feature and lightweight design of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Was a bit sceptical but truly surprised!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, great battery life and the extra features really make this one of my top favorite headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexaS, this is nice to hear. We appreciate your positive feedback regarding our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancellation quality. Very comfortable, can wear for an extended period time. Superior product, would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulieG, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
High quality geadphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling, great audio, still great in 2025
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Solomon,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones continue to deliver excellent noise canceling and great audio quality even in 2025. Your continued enjoyment of the product truly reflects the care and innovation we put into our technology, and we appreciate you sharing your experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them!!! They have great sound quality and they’re very easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thanks for sharing your positive feedback on the WH-1000XM4 headphones.
We are very glad to hear that you love them and find them easy to use with great sound quality!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Worth The Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The finest noise cancelling headphones money can buy! Comfortable, full of great features, and now with multiple bluetooth connections, this is an easy buy for anyone needing a pair of robust wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SirReginaldSpud,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought as a gift and he loves them. He said the sound is great and they drown out all noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bonnie!
Thanks so much for taking the time to share your feedback on the WH-1000XM4 headphones.
It is great to hear they were such a hit as a gift! We're delighted to know the sound quality is being enjoyed and that the industry-leading noise cancellation is effectively blocking out unwanted noise.
We appreciate you choosing Sony!
Best regards,
Estefany