Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12685191
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Solid headphones, better than AirPod Maxs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, long battery life, easy to use and helpful action buttons. Slightly uncomfortable after extended use at one time. (I.e. 2+ hrs)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxB, Thanks for the positive review. We're glad that you are enjoying the amazing sound quality and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Make sure to adjust the headband sliders according to your need to avoid discomfort. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Comfy but pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comfy. Sleek and built well. Very happy with these but pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thanks for the 5-star rating! We're happy to hear that you are impressed with the quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We also appreciate your feedback regarding the price. You may confer with your dealer for discount and promos. Thanks and enjoy! -Craig
- Pros mentioned:Sound quality
Recommend these to everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought a pair of these for me for Christmas years ago and she's been jealous ever since as she felt the sound quality blew her Bose headphones out of the water. Noticed these were on sale this month and decided to surprise her with the gray pair - she couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proudofmylife, That's very generous of you! Thank you for the kind words and review of your WH-1000XM4 Wireless Noise Canceling Headphones. We agree that your wife also deserves a pair of WH-1000XM4s for that! We're so glad that your purchase went well and you are enjoying everything about these great headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Good but touch sensative.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gestures are touch and swipe and skmetimes I touch it accidentally. Other than they sound amazing and are super comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlF,
Thank you for your purchase and we're glad that you are amazed by the sound quality and comfortability of your WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsean,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
superrrrrr great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation is great and the audio quality sounds amazin
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stevie,
Thank you for this excellent feedback! We feel privileged to know that you're enjoying the great noise cancellation and stunning audio quality. Achieving that perfect blend of powerful silence and pristine sound is exactly what the WH-1000XM4 is engineered to do.
Thanks for trusting Sony and enjoy your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Spectacular
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best and most comfortable ANC headphones out there today, Sound quality is very very good and there is no listening fatigue. These are exceptional headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi A3aan,
Awesome! We're glad that you're enjoying the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and extremely comfortable when working out, walking etc. Highly recommend these to anyone looking for Quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mount, We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. The fit is comfortable and snug, it doesn't slip. The construction is sturdy, but not heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeorgeE,
Wow! It's nice to hear that you are pleased with the excellent sound quality and comfortability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and the noise cancellation is amazing! Worth the buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knock,
Thank you so much for the fantastic 5-star review! We are delighted to hear that you feel the WH-1000XM4 was worth the buy and that you find the noise cancellation to be amazing! We poured a lot of innovation into that feature to create the quietest listening experience possible.
We appreciate you sharing your experience and thank you for choosing Sony!
Regards,
Dominick
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the xm4 I had the bose but they did not feel as good of a quality as these. the noise cancellation was a bit iffy however I could over look it as I live in a very busy overcrowded city and so I cut the headphones some slack!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skky0,
We are delighted to hear that you are loving your WH-1000XM4 headphones! It is wonderful to know that the build quality stands out to you, especially when compared to your previous experience. We completely understand that living in a bustling, overcrowded city is the ultimate test for any noise-canceling technology, and we appreciate you giving them a chance to shine in such a demanding environment. We hope they continue to provide you with a peaceful escape during your daily commutes!
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Love sound and how clear it is. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny17, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Well pleased with my new headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of noise canceling headphones! Very comfortable! Absolutely perform as expected!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GmaK,
Awesome! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of noise canceling headphones and non beats. Super comfortable, and best sound I’ve had yet. Great for travel or casual use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Comfort, Sound quality
Ear candy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt the best headphones I've ever used. The sound is incredible. Very comfortable for hours of use. I highly recommend Sony WH-1000xm4 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billyboy,
Awesome! Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Heavenly Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones been using them for almost a year now and they are just such good quality and never having problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hello iSlayer04,
Thank you for choosing Sony!
We're thrilled to hear that you've been enjoying your WH-1000XM4 headphones for almost a year. It’s fantastic to know that their quality has exceeded your expectations and that you've had no issues. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, noise cancelling and comfort. The only draw back is they are big on a person with a smaller sized head (petite female).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatschoolfind,
Nice! Thank you for sharing your feedback. We are truly happy knowing that you are pleased with the quality and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great product, crummy app
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones, noise canceling is great, comfort is great, but only rated them 4/5 because of the app. Works great most of the time, but for a top of the line product the app that controls them shouldn’t be so glitchy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HillaryClinton,
Thank you for sharing your thoughts and experience with the WH-1000XM4 headphones. We're delighted to hear you like the noise canceling feature and sound quality of your WH-1000XM4 headphones. We value your input regarding the Sony Headphones Connect app and appreciate the feedback. Make sure the app is updated. The Sony Headphones Connect app can also be removed and reinstalled as an additional step.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your feedback and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones very comfortable design and perfect sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Clara,
Perfect! Thank you for purchasing our WH1000XM4 and we are delighted that you are pleased with the sound quality and comfortability of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great Noise-Cancelling, Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a replacement for my wired Bose QC 25s, after trying the new Bose 700. Those were uncomfortable tight and the touch panel didn’t work well, but these have been perfect in every way. Sound is good, better is amazing, and the software features are really nice - I love the “use palm to cover right side and turn off noise cancelling to hear something” feature, and I use it all the time. I would absolutely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi clhenige, thank you for upgrading to your new Sony WH-1000XM4! We're thrilled you like the exceptional sound quality, great noise cancelation, comfortable fit, and the newest features of your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam