Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12685191
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones, stellar noise cancellation.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and the sound-cancelling is incredible. I forgot to bring these on a flight and definitely missed them. They are also great for an office environment, if you need to focus and get work done. The microphones are okay for the type of device, but certainly don't replace a headset with a proper microphone arm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JNorris,
Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the sound quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. I've never worn or even tried any other noise-cancelling headphones so I don't know how they compare. However, I bought these for plane travel and have worn them on numerous flights, both short and very long, and they've fit the bill. They block out a lot of the annoying airplane engine noise as well as the ambient noise of other passengers on the plane. The sound quality is good and they are easy to set up and re-connect to my phone and tablet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lovecooking,
Great! We're happy that you are now enjoying your flights thanks to the awesome noise canceling feature, sound quality and easy to connect of our WH1000XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Super great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and are really comfortable. I can wear them for hours without my ears hurting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Someone, Thank you for the 5-star rating! Good to know you're enjoying the great sound quality and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WH1000XM4 Wireless Noise-Cancelling the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them lots of bass sound amazing can t wait software update
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidH,
Thanks for posting! We're thrilled to hear how you love your WH-1000XM4 headphones, it's great that you're enjoying the incredible sound quality and bass now!
Keeping the firmware updated is a great idea to ensure you're getting the best performance and any new features that are released. You can easily do this through the Sony | Headphones Connect app.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Sony - WH1000SM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously purchased Sony - WH1000XM3 for work and airplane traveling which worked well. Recent purchase of Sony - WH1000XM4 is a nice upgrade. When the new headphones are on noise cancelling is impressive I barely hear surrounding environment. Audio is crisp and dynamic even when conversations are happening around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tarantellagirl,
Wow! What a nice headphone upgrade! We are very happy to hear that you are pleased with the noise canceling capability and audio quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones for working in the office. They’re exactly what I was looking for. The noise cancellation works really well and they have great sound. People would come in and out of my office and I had no idea. I highly recommend these if you’re looking for a good set of headphones that have active noise canceling and other great quality of life features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, we're glad you like the noise canceling feature and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great. good sound quality and solid battery life. Wish it was a little longer. Connection takes longer than I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SiyabongaD,
Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. This will help us improve our future products. We're glad that you appreciate the awesome sound quality and long battery life of your new XM4 Headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Pretty good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good, my only complaint is they have a tendency to bring out the sibilance on vocals. Comparing to Apples Airpods Pro, base is much better, midrange a bit lacking, and vocals too sibilant (but I prefer these over the airpods).
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
One of mu favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent headphone. Great sound quality and noise canceling . Great to listen music around your house. Battery life is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tircb,
We appreciate the 5-star rating and we are glad you like the sound quality,noise canceling function and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality and comfort. The noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Thank you for the 5-star rating! We're thrilled to hear you like the great sound quality, comfortable fit, and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Absolutely Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting for these since last year. It was a hunch. I was hoping they would announce these for 2020 because I didn’t want to buy any of the already existing top pairs in the market. The best ones were already out for a year to a couple. I figured waiting for the newest made more sense as it would be safe to assume that improvements have been made. That’s exactly what Sony did with these following the already highly successful WH-1000XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriHexi,
Great! We're glad that your patience has paid off because of the amazing features and improvements of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for work and to help with noise canceling. They are perfect and the charge lasts me for over a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbi,
Thank you for the positive feedback and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life
I recommend getting them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a year later and all i have to complain about is that i cant replace the earmuffs because itll cost me around 100 dollars to keep noice canceling. They became pretty flat around 3 months after i git them, but i wore them like 24/7. I dont regret getting them though. I sometimes go all week without having to charge them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ruby, Awesome! We're glad to hear that you enjoy your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Craig
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and I enjoy the controls. The only downside is having to download a separate app in order to use the headphones. I also had problems with them disconnecting during phone calls. Overall, I enjoy these headphones and believe they are well worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trinity, Thank you for your awesome review! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you for the 5-star rating! -Carl
- Pros mentioned:Bass, Sound quality
Like heaven, if heaven were a set of headphones...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever had!! Earbuds cant hold a candle to the bass that these bad boys have! Impressively crisp clear sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeaZus1988, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the exceptional sound quality of our WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for sharing your honest feedback and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Simply Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, sound quality, and comfort. What more can you ask for. This goes in my daily rotation with my AirPods Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skfv,
Perfect! We're glad you are enjoying the comfort, noise canceling feature and amazing sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Weight
Great workout headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are really good. Very lightweight. Very compacted so i can just throw them in my bag without thinking. The only thing i dont like much is the swipping feture but nothing crazy i cant get used too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Baag96,
Thanks for the review! We are delighted to hear that you are enjoying your Sony Headphones so much! With amazing sound quality, powerful bass and a modern and comfortable design, we are sure you are going to love them even more as the time goes by! We appreciate the feedback regarding to the swiping feature. If it results uncomfortable for you, it can be deactivated on the Sony Sound Connect app! You can follow this link for more information: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html?search=touch%20sensor
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very long battery life and the noise canceling works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great performance, not as comfortable as I'd like.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried a lot of headsets in my day. I used the Bose headsets for a long time, it was not too bad. The Bose headset lasted a long time, but they new Sony ones are way better in terms of performance. Why not give it 5 stars. For one the ear holes are small for my ears and the noise-cancelling could be better. The sound is awesome, but for long flights your ears will hurt a bit and the you will still hear people snoring next to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz, Thanks for sharing your experience with us. While we're glad you are happy with the sound quality, we're quite sad that you are not fully impressed with the noise-canceling feature. With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Comfort, Sound quality
Great purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones and comfy. Noise-cancelling is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph