Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12685191
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best out there.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read a ton of reviews before deciding which headphones to buy and finally settled on these. They really are the best ones out there. The noise cancelling is superb and music is clear and robust. Setup and pairing was seamless and easy. If you are looking for wireless noise cancelling headphones I would truly recommend these.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC over the ear headphones for the price, funny thing is my wife wanted a pair for relaxation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sale, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best purchase ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is my best friend ahah. The noise canceling feature is the finest I've used so far, and the audio quality is excellent. You won't want to take these headphones off once you put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarhaM, great! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Weight
Get this generation before it sells out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second purchase of the Sony headset. I have gen 2 and bought this for my son as college gift. I personally prefer this design compared to the new version. Compact and lightweight!!! Better calling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTFan, Perfect! We really love to hear you like the incredible features, especially the excellent audio and lightweight design of our WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort
M4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing and feels comfortable, and being able to have to set the sound at your preference is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarG, we're glad you are enjoying our your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Midnight blue xm4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I’ve been wanting a pair since the xm3’s but waited extra long for the xm4’s. I’m very happy with my purchase at Best Buy. I use these everyday and are very comfortable. I got the midnight blue and they look and sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airfryer, awesome! We are really delighted to hear you love our newest industry-leading, Noise Canceling headphones WH-1000XM4! We are also pleased to hear you are satisfied with its outstanding sound quality and stylish design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Good headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife and she really likes them. The noise cancelling is relatively natural.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony rocks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, absolutely best purchase I have ever made.! The noise cancellation is amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosalindaC, thanks for your great review of the WH-1000XM4 headphones! We're glad you're enjoying them and love the noise cancellation feature. Your feedback is appreciated! Enjoy your listening experience, and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and microphone is better than AirPods Max. Cheaper too. But the ear pods are just not for me since I sweat a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BertF. We're delighted to hear you find the WH1000XM4 headphones to be suitable for your needs. We love the fact that you enjoy its sound quality and microphone too!. Thanks for your loyalty and for choosing Sony. -Milton.
- Pros mentioned:Comfort, Sound quality
Very comfortable headphones with a great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and comfortable for a longer period of time. Sound quality and bluetooth connectivity is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Produt!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my daughter as a graduation gift. They loved them. The sound quality and the noise cancelation is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioS, we're glad you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Brought do my wife...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headset. Sadly they are discontinued. Pick them up for my wife's birthday and was surprised on how rich the sound field sounded at the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jamis,
Thank you for your feedback. We're happy to hear that you are pleased with the sound quality of our XM4 headphone. Your wife will surely love this one! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sounding easy to use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific set of headphones. I can't speak to functionality with Alexa which is available but the Bluetooth works well for true wireless connectivity. I primarily use them with my tv for high quality movie watching and try sound great! The price is high though. If you can get it a little cheaper I would highly recommend.
I would recommend this to a friend headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought these to help for when it’s new years and fourth of july. really helps keeping out the loud popping sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bumblebee,
We are ecstatic to learn that your WH1000XM4 are providing the peace and quiet you need during New Year's and the Fourth of July! It is wonderful to know that the noise canceling is effectively keeping out those loud popping sounds so you can stay comfortable during the celebrations.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
I’m in love…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these things. She had been wanting some headphones for working out and she’s absolutely blown away by them. I tried them for a few minutes and WOW! If i needed a pair I’d get me some too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaceg23,
That's fantastic! We are extremely pleased to know that you and your daughter love the amazing performance of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
We are looking forward to your future purchase and thank you very much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! I highly recommend this headphones. You need to get the Sony app though! At first the sound sounds flat but with a lot of detail. You need to configure the sound to the taste you like and without a doubt you will love them. They sound so full and rich once you configure them to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, Thank you for the awesome review! We're very happy to hear you're enjoying the amazing sound quality, especially when configured using the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loudest pair of headphones ive ever bought! nice sleek black headphones that go with everything, 10/10 would recommend! they’re louder than my beats!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaishaN,
You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
awesome
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best headphones i’ve ever owned. the noise cancellation feature is amazing and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WaleskaM, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Still fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know there's newer and better out there now, but these are still FANTASTIC headphones. Use them all the time and they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, JesseS!
We couldn't agree more—the WH-1000XM4 headphones are still FANTASTIC! Even with newer models available, the XM4 continues to deliver a top-tier combination of sound quality, industry-leading noise cancellation, and comfortable performance that makes them a reliable and effective choice for daily use.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
BEST GYM HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for almost 1 month best gym affordable headphones on the market great sound quality, I sweat a bunch and these things have taken quite a beating and they still perform like they are brand new.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogelioL, You've made an excellent choice! We're glad you like the great sound quality and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam