Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12685191
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good comfort but gets a little warm. Used these on an airplane and noise canceling is great. Sound quality is okay but better after changing some settings in the app you need to install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Inaff, We're very grateful for this positive feedback! Good to know you like the comfortable fit, great noise cancelling feature and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones, quality and sound are superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, Perfect! We're so glad to hear you like excellent quality and superb sound this unit delivers. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Perfect pair of noise-cancelling headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the headphones to have for travelers and coffee shop workers. Noise-cancelling is out of this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anonymous,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Check band size
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Not as great on the bass as some headphones but way better on noise canceling. If you have a head on the smaller size these headphones may not fit. I do not have to extend at all and they are a bit loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkandTw1s1t3d,
We are glad you like the noise canceling of the headphones. We will take note of your feedback regarding the headband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice, I had the Apple Max and switch to Sony because it is a good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anomous,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones. Noise cancellation is phenomenal. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvB,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
My favorite pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones i own. The sound quality is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaribelR, That's awesome! We are glad that your new Sony headphones are the best headphones you own. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best Sonny headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I ever owned. It does it’s job by canceling all outside noice. Sounds is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Upgraded, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sounds Great but Can Hurt
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great sounding with amazing noise cancelling, but the earcup/headphone design may have the inside of the cup too shallow for people with larger ears and cause some pain if not adjusted properly or wearing for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleK,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the fit and comfort is greatly appreciated. For optimum performance, make sure to adjust the headband of the headphones.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best, they feel soft and it kinda take care of your ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Protractor, That's great! We're thrilled to hear you like the soft and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product sounds great and really good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Awesome! We're thrilled to hear you like the great sound quality and top-notch noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Pairing problems with Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is I had a set of the same phones that seemed to develop a short, as the voice was cutting in and out. So, I bought this new set of the same phones and with the help of Sony technicians, paired it with my Sony 55" TV. But, now it thinks it has two devices connected, even though I have placed the original set in a box in my basement. So, it bounces from one to the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
We are sorry to hear you are having an issue connecting your Sony headphones with your BRAVIA TV. If you are seeing the list of devices to connect to, the TV is just displaying the name of the devices that had been paired with the TV. It does not necessarily mean that the TV is detecting 2 WH1000XM4 headphones. If you cannot delete the list of paired devices on your BRAVIA, you can just rename the device name of your headphones by connecting them with your smartphone and go to Bluetooth settings -> paired devices -> Edit device name. Once done, pair your headphones with your BRAVIA again. Thank you for your 5-star review despite the issue you are having. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Best Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this, best Headphone ever I use in my life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soyo, Thanks for sharing your feedback. We are thrilled to hear that you love your new Sony wireless noise canceling headphones and they are the best headphones you ever use in your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Music to my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grade sound also when charge long period of great sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnA,
That's great! Hearing your satisfaction brings us joy! We're glad that you like the sound quality and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
If you're considering them, just do it already.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Sony's Flagship headphones. I don't really think anything else really needs to be said. If you're considering them, just do it already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoft, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the superb sound & quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
For any music lover!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I’ve ever used! Coming from Bose, Beats, and others, these are the best quality of sound for the price. And stylish too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cancellation headphones that sound great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are glad that you like the sound quality of your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Excellent noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent nose cancelation. Excellent treble n base sounds. Reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike007, we're glad you like the noise canceling feature and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really great. My only complaint is the charger that it comes with is really small
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for telling us about your experience with your WH-1000XM4 Wireless Noise Canceling Headphones. We're truly glad to hear you are enjoying the excellent audio of these headphones. It is safe to use a different charging cable. That being said, to avoid any issues in charging the unit, we recommend using only the USB cable that was supplied with the headphones. We will have your feedback about the length of the supplied charging cable noted as we always strive to make this a better experience.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been my favorite over the ear headphones for some time. Performs very well in all aspects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl