Customer Ratings & Reviews

Hi MichelSomers120, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi ErnestoG, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review! -Jess

Hi VideoMode,

Amazing! We are extremely pleased to hear your satisfaction with the exceptional sound & quality of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

- Romeo

Hi kc89, choosing these headphones will definitely be worth it! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph

Hi Hailey, thank you for the amazing review! We're so glad to hear the Sony - WH1000XM4 headphones have been a perfect 10/10 for you. It means a lot to know they're the best over-the-ear headphones you've ever purchased. With industry-leading noise cancellation, rich sound quality, and all-day comfort, they're built to deliver an outstanding listening experience—and we're thrilled they've hit the mark for you. Thanks for recommending them and for being part of the Sony family! Regards, -Dominick

Hi PhillipH, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with your purchase and your son is enjoying everything about his new WH-1000XM4 Wireless Noise Cancelling Headphones. Thank you so much for choosing Sony! -Jess

Hi GarethH,

You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi JaideepReddy, Awesome! We're glad you like the excellent noise cancellation of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Imelduhh, You chose the best brand and we are glad you like your new wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent

Hi tedlasso, Great! We're glad that you like the sound and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi MommyFace, thank you for sharing your feedback about the WH-1000XM4 and for giving them a fair try—it's clear you value sound immersion and strong bass, especially for workout music. We're sorry to hear the experience didn't meet your expectations, and we appreciate your openness in exploring whether the WH-1000XM5 might be a better fit.

Here are a few points that might help clarify and address your concerns:

Sound Quality & Bass Performance
The WH-1000XM4 and WH-1000XM5 both deliver high-quality audio with Sony’s signature noise-cancelling technology. Many users find the bass on the WH-1000XM4 to be balanced and punchy for most daily listening needs.
That said, the perception of bass can be quite subjective and depends on personal taste, genre preferences, and even how the headphones are worn.

Enhancing Bass & Sound Immersion
If you’re finding the bass a little light, try adjusting the sound through the Sony Headphones Connect app. Using the built-in equalizer, you can either select the “Bass Boost” preset or tailor the sound further by increasing the “Clear Bass” slider. This adjustment often provides the enhanced low end and immersion you’re looking for without sacrificing overall sound quality.

Considering the WH-1000XM5
The WH-1000XM5 is the next-generation model and brings various refinements in noise cancellation and sound clarity, along with a slightly different sound profile. Some users report that the XM5 offers a bit more detail and spaciousness, but both models aim for a natural, immersive soundstage rather than overwhelming bass.
If ultimate bass is your priority, you might also want to explore Sony’s EXTRA BASS line, which focuses specifically on delivering heightened low frequencies.

Other Suggestions
Make sure your headphones' firmware is up-to-date and that the ear pads form a good seal—they both impact sound immersion and bass response.

Different devices and streaming quality settings can also affect perceived bass, so experimenting here may help too.

We totally understand wanting to “love” a pair of headphones, and it's important they're a good match for your music style and expectations. If you have the opportunity to try the WH-1000XM5s, we recommend doing so to see if the tweaks in their sound signature better align with what you’re looking for. And please don’t hesitate to use the app’s equalizer options—they can dramatically change your listening experience!

Your honest feedback helps us improve, so thank you again for sharing your thoughts and considering Sony.

Best regards,
Gus
Sony Social Media Team

Hello TYNY,
Thank you for purchasing our Sony WH1000XM4 Headphone. It's nice to hear that you are pleased with the audio quality and noise canceling feature of your new headphone. After 2 years still no problem and still working perfectly fine. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi RobertT, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional comfort, ease of setup, and use, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hello IsaiahB,
Thanks for sharing your experience with our Sony XM4 headphone. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thank you for choosing Sony! - Marco

Excellent choice SleepyMalo408! We are so glad that you are happy with the overall performance of your new WH1000XM4! Thank you so much for your recommendation! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi Roxxi, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi Noodles25,

You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi IrishGiants28,

We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi Shivam, You've made the right choice! We're glad to hear you feel that the excellent sound quality of the WH1000XM4 is worth its price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam