Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12685191
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is absolutely obsessed with these headphones. Amazing sound quality and noice reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adel70, Thank you so much for such a awesome review, and we are so pleased to hear your daughter likes the superb audio and excellent noise cancellation of her WH-1000XM4 headphones! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent listening entertainment. Product is comfortable and practical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeC, Fantastic! We're glad you like the amazing sound quality amd comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received as a gift to replace my old wired headphones. Such a big upgrade and the sound is incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Thank you for the 5-star rating! We're glad to hear you appreciate the incredible sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best sound proofing headphones on the market at any price range. They just get it right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamLoftin95,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for a while now. Best over the ear headphones I have owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bloomy, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. Glad to know you're enjoying the outstanding sound quality and overall features of our industry-leading, Noise Canceling headphones, WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones with fantastic noise cancellation great customisability and great sound. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel,
Great! We're glad that you enjoy the amazing features of the headphones like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Marvelous Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue are marvelous!
I would recommend this to a friend - Pros mentioned:Sound quality
Bose headset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality I will highly recommend to my friends and family
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rudy,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than I expected..A very reliable maeca, I will surely buy another one like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeL,
Thank you for choosing Sony!
We're so glad to hear you're enjoying your new WH-1000XM4 headphones. It's wonderful that they exceeded your expectations for sound quality and that you find them reliable. Your positive feedback is greatly appreciated.
We're always looking for ways to improve, and we would love to know what we could have done to earn a 5-star rating.
If you ever need help or have any questions, please don't hesitate to reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony is number 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones around great quality and very satisfied with my purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 392Beto,
AwesomeWe glad we were able to satisfy you with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Awesome headphones for blasting metal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. I've been blasting Slayer to test them out and it's like I'm at the concert! \m/
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolfman,
We're thrilled that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Bose QC 35II and I definitely like these way better. The case is a bit disappointing compared to the Bose but I like the functionality better. The Transparency mode is my favorite feature because I have small kids and sometimes I need to hear them when I’m working or school. The ear cups are not as nice as the Bose but after a day of use you forget about comparing the two and you’ll love these ones better. Did I mention USB-C?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soldier76,
You made the right choice with these Sony Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Your feedback about the case and ear cups is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
As good as it gets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as they get. Crazy bassy but doesn't sacrifice treble. Touch controls work perfectly 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ashr,
Awesome! We're glad that you are enjoying the sound quality and touch controls of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great product for most situations.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and packaging as expected of Sony. One unique issue that may or may not matter to some...is that during phone calls, the noise canceling does not works as well for the caller as it does for me. I do not hear any background noise but they do hear some. Not sure if that is just my head set of typical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyL, thanks for choosing and purchasing our product. We're glad you are enjoying your new headphones. We're sorry to hear that you have an issue with your Sony unit. During calls, the headphones' microphones pick up ambient sounds regardless of the Ambient Sound Control function setting. This is due to the Sidetone function, which makes it easier to talk using the headphones by allowing you to hear your own voice naturally. As a result, the noise-canceling function works differently during calls compared to when you're listening to music.
This means that while you may not hear the background noise, the person on the other end of the call might still hear some ambient sounds. This is not a malfunction but rather a design feature of the headphones. If this is a significant issue for you, you might want to consider using a different environment for calls or exploring other headphone models that might better suit your needs for phone calls. Please check this link for more details:
https://www.sony.com/electronics/support/articles/00273844?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose in my opinion, love the fact they are wireless, super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
No Noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these Headphones. Just putting them on you can tell they do an excellent job canceling out noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBFAN,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Good noise cancelling worth every penny easy to pair easy to use app case easy to store away
I would recommend this to a friend - Pros mentioned:Sound quality
4Real
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes listening to my tv, music etc more enjoyable. Especially since I don’t hear background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4Real,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough these headphones for my son as a Xmas gift!!! He LOVES THEM!!!! The sound quality is great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dppoole,
Great! We're glad that your son is enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones, gave them as gift. It works very good for work and to relax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xypher89,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph