Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
High quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery 5 star Sound 5 star Plastic 5 star Very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thank you for choosing Sony!
We're immensely pleased to hear that you are enjoying the WH-1000XM4 headphones! It's wonderful to know that you find the sound quality and battery life to be five-star, and we appreciate your positive feedback on the build as well. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best Headphone Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re nice to use around the house when I’m cleaning, when I’m working and needing to concentrate, or if I simply want to lounge and listen to music. They’re comfortable. The sound is awesome. I like how you’re able to use the google assistant. I contemplated going for the beats because of their price, and I am happy I didn’t make that mistake. These are more expensive, but they are well worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerTime,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
These are the Cost-Effective Earphones for You.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great product: for music lovers, total immersion with resonating music tones that are enriched by noise cancelling technology. Calming. Peaceful. (or for others not into smooth jazz, classical, and artists - rock out).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff!
Thanks so much for taking the time to share your feedback about the WH-1000XM4 headphones.
We are delighted to hear that this product provides you with such a total immersion experience.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Happy with the purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter (25) loves these headsets. They are comfortable and have an amazing sound. She was thrilled to open them on Christmas Day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lkjd, that's awesome! We are thrilled to hear that your daughter loves her WH-1000XM4 headphones and is enjoying their exceptional sound quality and comfortable design. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality, Weight
Love the sound!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and great design. I love the sound and deep bass response.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MauiBlue,
We're glad you like the design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Bass, Sound quality
The best noice cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic ambient sound control is one of the coolest feature in these headphones thats really convenient and helpful when you want to enjoy music in a crowded area. Its handy since it can be folded and carried around easily in a pouch. I personally enjoy the sound quality in all my sony headphones. The bass might be slightly better in the bose 700 but its usually hard to tell the difference. These headphones are absolutely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandeep, we're happy to hear that the Ambient Sound function fits your needs perfectly. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Superb, Premium Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever owned!!!!! I use them in the bus and train regularly, and I hear very little background noise. The feature set is unparalleled! These headphones hold a charge for 2 weeks when used only a few hours daily. The voice text notifications, voice battery power indicator, and built-in Google Assistant are super useful features I'd never had on headphones before. If you can afford these, buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PollyGlot, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these to the gym, it stays on my head pretty well and the sound is so crisp
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERmwth. It's great to hear that you are enjoying your headphones at the gym!. Sound quality and secure fit are crucial for workout sessions. We hope you keep enjoying them!. Thanks for choosing Sony. -Milton
- Pros mentioned:Sound quality
XM4 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryec!
We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great friend for your ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ideal device if one is looking to escape from the noisy world. The sound quality is almost perfect. However you might have to switch the audio output during a call (on rare occasions, people have complained about not being able to hear me properly). With that being said, the design is really great, the earpads are soft and I’ve spent 5-6 hours straight with no urgency to take it out because of ear pain. It works with Siri but sometimes you will have to be close to the phone so it activates. It’s a device with a lot of potential and I even wonder whether the performance is better when paired with a Sony Smartphone or if it’s the same with all smartphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil95,
We appreciate your in-depth review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Best Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating of 10/10 it has really good bass, the surround sound is perfect and the noise cancellation? Where do I begin, it’s Perfect!! I used to own the Skull Candy Crusher but it was wearing off, but this one is top quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatMoniter,
Thank you so much for such a great review! We're delighted to hear your satisfaction with the deep bass, surround sound, noise canceling features, and overall performance of your WH1000XM4 headphones. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Better Than Apple's And Boss's Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better Than Apple's And Boss's Noice Cancelling True Wireless Headphones! The Build Is Great And the Comfortability Is Fantastic. The Sound Which Is The Most Important Aspect Here Is The Greatest I've Ever Experienced At It's Price-Point. The Noice Cancelling Is A Great Bonus That Will Totally Isolate Your Music And Podcasts From Disturbances From Your Surrounding Area. I Highly Recommend These, The Greatest Of It's Kind For 2020!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLroy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Comfort, Sound quality
Best bluetooth headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable. I can even sleep on my side with them. it charges with USB C, which is awesome because of the many usb c devices I have. The touch gestures, auto pause when taken off and noise cancellling on these are just some of the features that make it so great. The only negative thing is that it doesn't feel or look all that premium. I guess the lightness of the headphones had to come at a cost from somewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nykwon, Thank you for your amazing feedback! We're glad to hear you like the comfortable fit, USB-C, touch controls, audio detection, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best Headphones ever made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my third pair of these because these are the best headphones ever made. Incredible sound, range, battery life, build quality. I'm only on my third pair cuz I beat the crap out of them and use them for 4-6 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luke,
Wow, that's awesome! We are very happy to hear that you are on your 3rd unit. It's nice to know that you are pleased with the audio quality, long battery life and overall quality of our XM4. Thank you for trusting Sony! - Marco
- Pros mentioned:Sound quality, Weight
Same Great Headphones as Before... but Better.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones after owning a pair of the first generation of these head phones for 3 years with heavy use (~100 hrs/week). These were super light, but still feel as durable as the last pair. The sound and noise canceling are still great! Being able to finally pair with 2 devices is a great addition. However the speak for turn off NC is kinda useless. Thankfully you can turn that off. I highly recommend these headphones! They're great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomIGuess, we appreciate your recommendation. You defintely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Excellent but...
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I've worn. The sound is so clear and the bass is perfect where it doesn't muffled the music. The comfort is good but if you have them on at least 3 hours, your outside ears starts hurting in discomfort. The JBL under armour is the most comfortable. Battery life is very long. Overall everything is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YikesBikes,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and battery life of the headphones. We also appreciate your review about the comfort of the headphones. For optimum performance, make sure that you are wearing the headphones properly. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife to use in the airplane. I have the same headphones, They are very comfortable, the sound canceling is excellent and the quality of sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeekNYC,
That's very nice! We're glad to hear that you like the noise canceling, sound quality, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The Best Purchase for Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beat headphone I had in years. the headphones are super comfy and they do not slid down. they truly are noise cancellation because when i can’t hear when people call my name, i only see them mouth but no sound comes out. definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethD,
Thank you for your recommendation and for giving our WH1000XM4 and 5 star rating! We are truly happy to hear that you are pleased with the amazing noise canceling capability and comfortability of our WH100XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Not for long hours
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 2 weeks and hopefully counting. But my only complaint is it hurts the top of my head. Everything else is awesome! Pros: -Good noise canceling -Good sounds -calls are clear and good -2 bluetooth (this could get annoying sometimes too, cause they tell you every time it connects/disconnects) -great battery life -nice looking headphones Cons: -Hurts the top of my head and ears (when I have my glasses or wears them too long) -Annoying how it goes to ambient mode when you start talking (not good if you like to sing along to music) Honeslty not sure if it's worth the price tag, but it does help me study better at home, as my neighbors likes to party alot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Asada,
We appreciate your review of the headphones. We're happy to hear those positive remarks. Make sure to adjust the headband for maximum comfort and fit. You do have the option to turn off the Speak-to-Chat function (Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated"). You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
~Ralph
- Pros mentioned:Sound quality
Great for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for the price. When looking at the XM5 and 6 being several hundred more, the XM4 still holds now. Not being able to connect to multiple devices at once is a bit inconvenient, but it’s easy enough to pair so I’m not too bothered by it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heath,
We are pleased to hear that you find the WH-1000XM4 to be a great value! We would like to let you know that these headphones do actually support connecting to two devices at once via the Multipoint Connection feature; you can enable this by opening the Sony | Headphones Connect app, navigating to the System tab, and toggling on "Connect to 2 devices simultaneously." We are glad that the noise cancellation and sound quality are holding up well for you, and we appreciate you choosing Sony.
Thanks for choosing Sony.
Best regards, Eliab