Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sweet Ride, Mellow Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listening to music with my new Sony- WH1000XM4 is more enjoyable. The notes from different instruments flows sweetly, so mellow. No in-flight entertainment on my flight but with my Sony headphone, the movie sounded like it was seen on a big screen theater. The plane's engine's noise unnoticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImeldaS, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these headphones is great!! Battery last pretty long as well, and they were very easy to set up. Was looking at the newer version but for the price this was the better deal and IM not sad at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Insultz,
Perfect! We're glad that you are enjoying your Sony WH1000XM4 for having such a great sound quality, long battery life and ease of setting it up. You will surely not regret buying this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Love these headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the original XM1 (I think that is what they were called) and I returned them because I did not find them comfortable and for the price ($350) was not worth keeping. Flash forward a few years and I am a believer! Very comfortable, even for hours on end, sound is great and can now switch between 2 devices. I highly recommend this and since they are (were) on a Black Friday deal @ $298 it is a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRinLI, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the comfortable design, great sound quality and the ability to switch between 2 devices using the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. You can use them for hours and your ears won’t get tired
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simon,
Thank you for choosing Sony!
It's a true pleasure to hear that you find the WH1000XM4 comfortable enough for extended use without discomfort. We take great care in designing our products to provide both exceptional sound quality and lasting comfort, so your feedback truly means a lot to us. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort
Best XM headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, BrandonC!
We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.
Thank you again for being a Sony customer!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is so good on these. My wife has the XM3 and they’re nearly identical. I do like how these turn off when you take them off your head versus the XM3. I tried a pair of Bose Ultras and ended up returning them for these when they were on sale. The Bose probably sounded a little better but the noise cancelling was almost identical. For the price I couldn’t justify the more expensive Bose headphones. I really wanted to get the XM5’s but saw a decent amount of reviews saying the headband breaks easy. Didn’t want to drop that kind of money for something that would potentially break on me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek, This is great! We're glad that you're enjoying your new headphones. We also thank you for taking the time writing your feedback. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my husband with a new Sony TV. He is a little hard of hearing and has to put the TV up loud. He is also bothered by background noise. I wasn't sure he would like them or use them. HE LOVES them! Hardly takes them off! They are comfortable, block the background noise and he can hear the TV with no trouble. He can easily turn off the noise cancelling to have a conversation. Set up was easy,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moondane,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Mer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound love the way they fit sound is anaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Works Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great price and wonderful quality. Even when everything is really loud around you, it silences it so all you hear is your music or audio book.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy!
Thank you for your feedback! We are really happy to hear that the WH-1000XM4 has been a great fit for you.
These headphones come with industry leading noise cancellation, so you can fully immerse yourself in your music or audiobooks, even in noisy environments. Plus, they offer up to 30 hours of battery life, touch controls for easy use and a comfortable design that’s perfect for all-day wear.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Perfect headphones for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is perfect for me the sound is amazing. Noise Canceling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oreomcflirty, We are happy that you now have a perfect wireless noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great Sound even on PC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headset! I use it for just about everything. I bought it for work from home. I wear them for hours a day and they are very light and extremely comfortable! The sound is also pretty great for closed back headphones. I ended up buying the FiiO BTA30 as well to connect them to my PC and get true LDAC. I highly suggest picking up both if you want the best quality audio from your PC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smashinmelonz, Glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
better than apple airpod max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these and the apple airpods max. Price wasnt really a factor from me. I just need something confortable that will cancel noise effectively. These are much more confortable for long coding sessions compared to the apple product. And half the price! They get a bit warm, but all closed back headphones do. Not much that can be done there. love the portability and carry case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
GET THEM NOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second pair because they are just that good. Sound is amazing and compatible with all devices. Noise cancellation is TOP TIER. No negatives about these to be completely honest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessyN!
Thanks for the awesome review and for coming back for a second pair!
It brings us great joy to hear that the WH-1000XM4 are still hitting the high notes for you.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad headphones, sound quality is excellent for a non-audiophile. Noise cancellation works a charm, I can usually wear these for a couple of hours before I need to rest my ears. They sit a little tight on my head even with adjustment, but it’s not unbearable. Bluetooth is quick and easy to connect. Included case is rigid, do not over-torque the headphones when putting away in the case, I feel like it could be an easy failure point. Overall not bad. If you see them on sale I’d recommend picking them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CGBB1, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Sony xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, very clear sound. Light weight, durable battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your comment, JorgeC! We are delighted to learn that you are satisfied with the outstanding sound quality, lightweight design, and impressive battery life of your WH-1000XM4. We appreciate your choice of Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Awesome for everything, except phone calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I am happy with the sound quality, comfort, and the improvement from XM3 like dual device connection, improved app, etc. The only issue i have is that the mic for phone calls still makes my phone sound muted or robotic, not as much as XM3 but still quite noticeable difference compared to Bose 700 I'm keeping it and will dial in to my conference calls on my phone as PC's bluetooth driver sucks big time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3vr3Sal, we're glad that you like the sound quality, comfort, and the improvements we made on the headphones. Make sure to update the software to the latest version for optimum performance. We appreciate your feedback about the mic quality. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. They are comfortable and fold up for easy storage and transport in their own case. The sound quality and noise canceling are excellent; It's almost like stepping into my own private oasis when I put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puppikat,
Very nice! We're glad to hear that you're enjoying the headphones and liked the comfortable design and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
10/10 Exquisite Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, stylish, and audio quality is fantastic. The microphone isn't as great - when on a call you can hear the other line perfect but when you speak the caller has difficultly hearing you. Fabric around headband is delicate so take care not to drop or scratch. Overall excellent headphones and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the comfort, design. and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the microphone of your SONY unit. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
~Earl
- Pros mentioned:Comfort, Sound quality
Great wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the WH-1000XM3's and loved them. Great sound, flawless pairing on two devices, and comfortable to wear for extended periods of time. My only complaint was an intermittent, faint static sound that only was noticable between songs. The XM4's sound even better with no static sound. You won't be diappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thanks for sharing your experience with our headphones. We're glad that you are enjoying the WH1000XM4 headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Craig
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re one of the best all-round noise-cancelling headphones available right now. Top-tier ANC, very comfortable, great sound, excellent mic quality. Main negatives: no folding hinges, premium price, and a slightly “safe” sound out of the b
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed review!
We are delighted that you consider the WH-1000XM4 to be one of the best all-round noise-cancelling headphones available! We are thrilled to hear you appreciate the Top-tier ANC, very comfortable design, great sound, and excellent mic quality.
We also genuinely appreciate your constructive feedback regarding the design and sound signature. We understand the compact nature of a folding design is valued for travel convenience. Regarding the "safe" sound out of the box, we want to assure you that the Sony | Headphones Connect App offers a customizable Equalizer that allows you to easily adjust the bass, mids, and highs to your exact preference if you are looking for a different acoustic profile.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team